CareerSwift Jobs

Help Desk / IT Support Specialist

CareerSwift

Help Desk / IT Support Specialist

Posted Yesterday

In-Office or Remote

Hiring Remotely in San Francisco, CA

25-30 Hourly

Junior

In-Office or Remote

Hiring Remotely in San Francisco, CA

25-30 Hourly

Junior

Provide first-line remote IT support: triage and resolve tickets, troubleshoot hardware/software/connectivity across Windows and macOS, manage AD and Microsoft 365 accounts, support VPN/DNS/TCP-IP networking, maintain knowledge base documentation, and escalate complex issues with context.

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Job Description

About the Role

We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United States.

What You Will Do

Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved
Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments
Manage user accounts and access permissions using Active Directory and Microsoft 365
Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting
Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat
Escalate complex or recurring problems to the right team with context included

What We Are Looking For

At least 1 year of experience in IT support or a helpdesk role
Hands-on experience with Windows and macOS
Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)
Basic understanding of networking: VPN, DNS, TCP/IP
You can explain technical issues in plain language without making people feel bad for asking
Comfortable working independently and staying on top of your queue without someone checking in constantly

Salary: $25–$30/hour

Job Overview

Location: Remote

Seniority Level: Junior

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