The Help Desk Analyst will provide technical support, troubleshoot various devices, manage help desk tickets, and assist with system setup and documentation.
Help Desk Analyst
Ophthalmic Consultants of Boston (OCB)
Are you a tech-savvy problem solver who thrives on helping others? Do you enjoy troubleshooting complex issues and finding solutions independently? If you’re a detail-oriented self-starter who wants to grow your IT career in a fast-paced healthcare environment, we want to meet you.
OCB is seeking a Help Desk Analyst to support our multi-site organization across Massachusetts. This is an exciting opportunity to work hands-on with a wide range of technologies — from desktops and mobile devices to medical equipment and network systems — while making a direct impact on patient care operations.What You’ll Do
At OCB, our IT team plays a critical role in supporting outstanding patient care. We invest in our employees and provide the tools and mentorship you need to grow.
We Offer:
Ophthalmic Consultants of Boston (OCB)
Are you a tech-savvy problem solver who thrives on helping others? Do you enjoy troubleshooting complex issues and finding solutions independently? If you’re a detail-oriented self-starter who wants to grow your IT career in a fast-paced healthcare environment, we want to meet you.
OCB is seeking a Help Desk Analyst to support our multi-site organization across Massachusetts. This is an exciting opportunity to work hands-on with a wide range of technologies — from desktops and mobile devices to medical equipment and network systems — while making a direct impact on patient care operations.What You’ll Do
- Provide remote and onsite technical support across multiple geographic locations
- Troubleshoot hardware, software, printers, VoIP phones, mobile devices, and medical equipment
- Support Windows 10/11 environments, Microsoft 365 (Entra, Exchange, Teams, OneDrive), SharePoint, and Active Directory
- Assist with LAN/WAN and basic server troubleshooting
- Manage and prioritize help desk tickets to ensure timely resolution
- Install, upgrade, and repair computer systems and applications
- Set up new employees with computers, phones, and system access
- Document root causes, resolutions, and create knowledge base articles
- Partner with internal teams and medical device vendors to resolve technical issues
- Travel between OCB locations as needed
- Customer-service focused with a passion for technology
- Strong troubleshooting skills and attention to detail
- Experience supporting senior-level executives
- Comfortable working independently in a fast-paced environment
- Experience with remote support tools
- Knowledge of VoIP systems (Mitel/ShoreTel preferred)
- Familiarity with VMware, virtual desktops (Horizon View), and medical devices is a plus
- Excellent communication and documentation skills
At OCB, our IT team plays a critical role in supporting outstanding patient care. We invest in our employees and provide the tools and mentorship you need to grow.
We Offer:
- Health & Dental Insurance (eligible Day 1)
- Paid Time Off & Holidays
- 401(k) with Company Contribution
- Company-Paid Life & Long-Term Disability Insurance
- Employee Discounts
- Ongoing Training & Career Development in Healthcare IT
Top Skills
Active Directory
Entra
Exchange
Horizon View
Lan
Microsoft 365
Onedrive
Sharepoint
Teams
VMware
Voip
Wan
Windows 10
Windows 11
Ophthalmic Consultants of Boston Boston, Massachusetts, USA Office
50 Staniford St, Boston, MA, United States, 02114
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