Heartbeat Lean Leader

Job Description Summary

This Lean Growth Leader will be part of the Radiopharmaceutical team responsible for the design, adoption, and execution of the enterprise-wide lean transformation of the Pharmaceutical Diagnostics (PDx) business in the United States and Canada (USCAN). They will be focused on and partnered with one (or more) of the leaders in the business for their scope of responsibility. The Lean Growth Leader will possess hands-on experience applying Lean principles and driving results through continuous improvement.  They will also be a contributing leader to the overall financial performance of the business unit and drive relevant improvements to the customer experience, as well as to the experience of our field sales and commercial support colleagues.

Job Description

With business partner(s), co-own and support development of the annual “Lean Road Map” and execution plan to drive business results.  Roadmap will identify:

• Identify major processes, key performance indicators (KPIs) and process/KPI owners.
• Prioritized improvement opportunities, impact, approach, methods, tools and timing to maximize business impact and stakeholder participation.
• Utilize appropriate lean tools to design and execute the PDx USCAN “Growth Road Map”- with a focus on the lean tools: Problem Solving, Daily Management, Standard Work, Action Plans, Funnel management and Kaizen events. Utilize appropriate lean tools to execute the CI Plan:
• Development of the KPI bowler aligned with the annual operating plan and process improvement opportunities.
• Development of the action plans required to achieve the objectives for the year.
• Development and deployment of the “kaizen funnel” required to achieve the objectives for the year and/or as part of multi-year improvement strategies.
• Development and deployment of the “daily management” implementation funnel required to achieve the objectives for the year.
• Application of the Problem-Solving Process (PSP) for KPIs that off target.
• Establish and execute a roadmap to build, implement and measure Standard Work (SW) across all business partner’s processes.
• Train and coach key team members to “build the muscle” of the organization to deploy these tools with decreasing reliance (over time) on the PDx USCAN Lean Team for support.
• Co-own process health check-ins to assist and support leaders in the initial phases of change:  Improvements are sustained, and Leader is building a culture of continuous improvement, exposing new and impactful opportunities.

Franchise Pulse Meetings are the Daily Management system to provide cross-functional teams an effective forum to review their most important KPIs and progress against improvement priorities. The Lean Growth Leader supports the business functions to:

• Build and implement Daily Management from GENBA to support Franchise Pulse Meetings, with a coherent set of KPIs tied to the standard work.
• Ensure proper training and coaching for effective daily management and a true “embrace the red” culture.

Support key Problem Solving efforts and drive team skill development on Problem Solving

• Lean Growth Leader needs to be a highly effective coach at root cause problem solving in a transactional and commercial environment
• Building good problem solving skills across the business is a high priority
• Ensure there is focus on follow-through of identified countermeasures.

Support Hoshin Kanri and Transformation Improvement Priorities as necessary

• Coach and develop business partner and direct reports as lean leaders

• Build core skillsets
• Drive continuous improvement mindset

Required Qualifications

• BS or BA Degree
• Overall minimum 7 years of professional commercial experience, with 3-5 years of experience applying lean tools and systems to drive continuous improvement to “transactional process improvement” opportunities and/or commercial process improvements (i.e. improving the customer experience, lead generation process, sales process, field service process, etc.)
• Proven ability to coach/influence at senior leadership levels and cross-functional teams (including field-based teams)
• Led many Kaizen events from Pre-work to Event to Closure
• Coached teams thru the Kaizen/PDCA approach
• Proficient in Problem Solving, Daily Management, Standard Work & Facilitation skills in a commercial / transactional environment
• Excellent time and project management
• Technical Expertise - Possess the technical skills necessary to be credible; must have significant practitioner experience in Growth & Lean tools and processes.
• Strong commercial focus on customer and end user experience.
• Travel: 20-25%

Desired Characteristics

• Master’s/MBA degree preferred.
• Healthcare and/or medical device industry experience preferred.
• Sales experience preferred.
• Capability to support teams/events through virtual tools (i.e. Microsoft Teams, Miro, etc.) as well as on site workshops.
• Ideally built and/or designed an organizational management system
• Ideally developed the playbook for the core processes of an organizational business system
• Ability to accurately assess key business metrics and situations from a general manager’s or executive leader’s perspective
• Deep actual experience with lean principles and practices
• Excellent time and project management skills
• Proven ability to quickly bring order and structure to Big Rocks and other critical programs as a key team member through the various segments, regions, and functions in the organization
• Growth mindset with hands-on approach

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While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.