At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
The Global Onboarding Lead will play a critical role in building and running the global onboarding experience that sets every new Klaviyo up to drive impact from day one. This role is a great opportunity for someone who loves building, operating, and iterating—someone who can translate organizational needs and stakeholder input into a seamless, high-impact onboarding experience at global scale.
This role sits on the Talent & Learning team and reports to the Senior Manager of Learning & Development. The Onboarding Lead will have a direct impact on how new hires experience Klaviyo from the moment they accept an offer, while also shaping how our most senior leaders onboard and integrate into the company.
How You Will Make a Difference
A successful Onboarding Lead at Klaviyo is a builder, operator, and cross-functional connector who is energized by owning complex programs end-to-end. You are comfortable managing details and driving strategy, and you thrive in a small, high-impact team. In this role, you will:
- Own the end-to-end operational delivery of Base Camp across all global cohorts, ensuring consistency, quality, and scalability as Klaviyo grows
- Build and maintain program infrastructure including schedules, facilitator guides, logistics, tooling, and vendor relationships
- Track and report on program health using qualitative and quantitative data—including completion rates, satisfaction scores, and time-to-productivity metrics—and use those insights to drive continuous improvement
- Design, develop, and maintain onboarding curriculum that reflects Klaviyo's culture, values, and business priorities, applying instructional design best practices across live, async, and digital modalities
- Apply AI tools actively and creatively across every stage of the content lifecycle—from needs analysis and curriculum design to content generation, personalization, and reinforcement—continuously experimenting to make learning faster to build and more impactful to experience
- Partner with subject matter experts to keep content accurate, regionally appropriate, and refreshed as needed
- Build strong relationships with People Partners, Talent Acquisition, IT, Finance, Legal, and business leaders to ensure a seamless experience from pre-boarding through ramp
- Serve as the primary point of contact for stakeholder input on onboarding scope, timing, and priorities—influencing without authority to align partners around a unified new hire experience
- Partner with HRBPs, VP of HRBP & Talent Development, and the Senior Manager of L&D to design and deliver a dedicated onboarding experience for executives and senior leaders, including curated connection opportunities, briefing materials, and frameworks tailored to each leader's role and context
- Use AI to streamline program operations—automating workflows, surfacing insights from data, and finding new ways to scale a high-touch experience without sacrificing quality
Who You Are
- You have 8+ years of experience in program management, learning & development, or people programs—ideally with a focus on onboarding, new hire experience, or large-scale program operations
- You have experience managing complex, multi-stakeholder programs in a global or distributed environment
- You are a strong content developer with instructional design skills and experience building curriculum from scratch across multiple modalities
- You use AI as a core part of how you work—not just as a productivity tool, but as a creative partner for building better, faster, and smarter; you are always experimenting with what's possible
- You are highly organized and detail-oriented, with the ability to manage multiple workstreams without dropping the ball
- You are a clear, confident communicator who can facilitate engaging learning sessions and influence senior stakeholders
- You are curious and data-driven—you measure what matters and use insights to improve program outcomes
- You are energized by experimentation and continuous improvement and are comfortable operating in fast-changing, ambiguous environments
- You are excited about the intersection of AI and learning and are actively staying at the edge of new tools, technologies, and approaches that can raise the bar for the employee experience
- You're a strong collaborator who brings a team-first mindset and knows how to build trust across functions
- You're excited to be a culture carrier, modeling Klaviyo's values and reinforcing them through every touchpoint of the onboarding experience
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Klaviyo Boston, Massachusetts, USA Office
We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station. We also have hubs in Denver, London and Sydney.
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