At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
As an Inbound Growth Specialist (iGS), you are the first human touchpoint for a high volume of inbound demo requests and free Klaviyo accounts. You provide fast, high‑quality first interactions with Klaviyo’s smallest accounts to create a seamless experience from first touch through purchase.
This team sits within the Marketing organization as part of the Growth motion and partners closely with Sales, Business Development, Product, and Customer Success. The primary goal of this role is to acquire as many high‑quality new logos as possible while maintaining an exceptional customer experience.
You will:
- Field inbound demand (demos, trials, free accounts, and product inquiries) via phone, email, and other channels.
- Run consultative, decision‑driven demos focused on one‑call closes whenever possible for smaller opportunities.
- Do targeted business discovery to understand goals, urgency, and fit.
- Qualify in or out efficiently, so you know where to double‑down and where to quickly move on.
- Own and work a high‑velocity pipeline, using strong prioritization and time management to maximize new logo acquisition.
This role is a proven stepping stone into Account Executive and other closing roles in sales, while also opening doors into other go-to-market paths such as customer success, marketing, enablement, or operations.
How You’ll Make a Difference
- Drive new logo acquisition as a primary objective, maximizing the number of high-quality new customers while maintaining an exceptional customer experience
- Contribute to broader Growth team goals across free-to-paid conversion, logo count, ADS, and other core growth metrics
- Navigate a high volume of incoming product and sales related inquiries via phone and email
- Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer value
- Conduct consultative qualification of prospects, and provide demonstrations of the platform
- Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions
- Collaborate cross-functionally and with marketing and sales management to improve our overall customer experience, including creating a structured feedback loop on product, web experience, onboarding experience, and other key customer touchpoints
- Demonstrate substantive knowledge of e-commerce, SMS and email marketing
- Perform other related duties as assigned
Who You Are
- Have previous academic, work and/or internship experience with some transferable skills (sales, customer service, support, retail, hospitality, etc.)
- Have a BA/BS or equivalent
- Excited, motivated, and inspired by exceeding goals and continuously learning
- Thoughtful, engaging, energetic, and a self-initiator
- Experience or the ability to operate in a fast-paced, high-volume environment
- Detail-oriented with strong time management and prioritization skills
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills; you enjoy talking to customers and helping them make decisions
- 6 months+ experience in business development is a plus, but not required
- Proficient with Google Suite and Microsoft Office Suite or related software; CRM proficiency (Salesforce or similar) is a plus
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Top Skills
Klaviyo Boston, Massachusetts, USA Office
We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station. We also have hubs in Denver, London and Sydney.
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