Jobs at Klaviyo

The Inbound Growth Specialist at Klaviyo manages inbound demo requests and free account inquiries, providing high-quality interactions to drive customer acquisition and maintain an exceptional customer experience.

Build and maintain backend services and large-scale data pipelines for recommendation systems, productionize ML models (batch and real-time), develop vector database capabilities, ensure observability and reliability, lead A/B testing and data-driven decisions, participate in on-call and incident response, and mentor engineers while integrating AI into development workflows.

Leads multiple engineering teams building internal platforms, web applications, AI-powered workflows, integrations, data pipelines, and automation. Sets technical direction, oversees architecture and delivery, partners with product and business stakeholders, and develops engineering talent. The role emphasizes front-end development with TypeScript and React, CMS integrations, internationalization and localization, scalable SaaS systems, AI-enabled marketing workflows, and operational productivity improvements.

Own enterprise sales across Fortune 500 and Global 2000 accounts, including prospecting, pipeline creation, executive discovery, competitive displacement, complex deal management, forecasting, closing, expansion, and renewals. Build quantified business cases, sell multi-product platforms, coordinate internal and customer stakeholders, and manage deals lasting nine to eighteen months. The role requires 30–40% travel, though an additional notice references up to 10% travel.

Administers incentive compensation programs for the Customer Experience organization, including payout calculations, crediting logic, plan documentation, ticket resolution, reporting, and data validation. Builds Tableau or Looker dashboards, writes SQL queries, supports financial modeling and scenario analysis, and partners with Systems, Finance, Operations, and CX leaders on process improvements, controls, and automation.

Manage approximately 30 enterprise agency and systems integrator partner relationships. Build strategic partnerships, advise partners on Klaviyo solutions, drive referrals, co-selling, revenue growth, co-marketing, enablement, and product adoption. Serve as a trusted consultant and product expert, present to partner audiences, develop joint business strategies, and collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Enablement. Travel may be required for partner meetings and events.

Owns the enterprise architecture of Klaviyo’s marketing technology ecosystem, integrating HubSpot, Salesforce, NetSuite, Coupa, and internal systems. Designs AI-powered marketing capabilities including generative AI, predictive scoring, intent automation, personalization, and customer journey orchestration. Builds a centralized marketing hub spanning budgeting, planning, campaign execution, performance insights, and ROI measurement. Advises cross-functional teams on technical design, integrations, governance, vendor evaluation, and scalable architecture.

Build and maintain integration and end-to-end testing frameworks across backend and frontend systems. Optimize CI/CD test execution, establish repository testing standards, develop mocking and service-isolation tools, and improve test coverage. Explore AI-driven test generation, regression detection, and flaky-test analysis. Partner with engineering teams to troubleshoot failures, monitor test-suite and pipeline health, and deliver scalable quality improvements.

Own security and privacy compliance programs, audits, policies, controls, evidence pipelines, continuous monitoring, and automation. Lead framework gap assessments, control design, risk analysis, and auditor relationships. Build sustainable GRC workflows across SaaS and cloud environments, establish KPIs and SLAs, mentor practitioners, delegate work, and drive technical direction without formal authority.

Owns end-to-end architecture for Klaviyo’s marketing, sales, and customer experience systems. The role designs integrations, data models, governance, reporting, and AI-agent workflows across Salesforce and related platforms. It combines executive-level technical strategy with hands-on development using Apex, LWC, Flow, SOQL, integrations, and AI orchestration. The architect will redesign GTM processes around AI, ship production solutions, advise senior leadership, establish engineering standards, and mentor GTM Systems teammates.

Own and optimize marketing operations systems, workflows, integrations, lead scoring, routing, and funnel processes. Partner with Sales, Demand Generation, Web, Analytics, and Systems teams to improve lead quality, conversion, response times, and handoffs. Manage the marketing technology stack, troubleshoot data flows, evaluate vendors and tools, and test AI-powered automation to improve operational efficiency and scalability.

Leads corporate and product public relations, media engagement, executive thought leadership, AI and agent storytelling, and data-driven narrative development. Builds relationships with business, technology, trade, and broadcast media; manages US and European PR agencies; coaches spokespeople; supports product launches and business milestones; and collaborates with product marketing, investor relations, content, and internal communications teams. The role also develops AI-enabled tools to improve communications workflows.

Leads Klaviyo’s public relations and thought leadership programs, including press office operations, media relations, executive positioning, research-driven storytelling, event publicity, and customer story development. Builds relationships with reporters and influencers across marketing, retail, and commerce; identifies newsjacking opportunities; secures earned media, speaking engagements, and awards; and uses AI tools to improve team workflows.

Design, build, and maintain mission-critical data and analytics infrastructure on AWS. Develop high-quality code, create system infrastructure, operate distributed systems in production, and contribute to technical design. Review designs and code, establish engineering best practices, and mentor engineers across the organization. Work with large-scale data processing, storage, OLTP and OLAP databases, and real-time analytics systems.

Lead the technical vision and execution of Klaviyo’s organization-wide CI/CD platform. Responsibilities include architecting deployment and rollback pipelines, setting engineering and repository standards, building scalable developer tooling, integrating AI into testing and software delivery, advising engineering teams, conducting root-cause analysis, and ensuring platform reliability. The role requires hands-on technical leadership across backend and frontend systems, infrastructure automation, testing, and high-frequency deployments.

Lead the technical and product direction for Klaviyo’s Customer Agent, building and scaling production conversational AI systems. Design orchestration, evaluation, guardrails, memory, context, and failure-handling capabilities; write and review code; resolve complex production issues; establish reusable engineering patterns; mentor engineers; and partner with product, design, data science, and go-to-market teams. The role requires hands-on ownership of reliable, secure, multi-tenant agentic systems operating against live customer traffic.

Design, implement, maintain, and automate enterprise IT systems spanning identity, endpoint management, SaaS platforms, integrations, and access lifecycle management. The role handles projects and technical escalations end to end, documents configurations and runbooks, measures system impact, supports security audits, and participates in after-hours on-call. It requires foundational systems administration, device management, scripting, APIs, SSO, SCIM, and AI-assisted troubleshooting skills.

Own the design, administration, reliability, security, and roadmap of enterprise identity, endpoint, and SaaS systems. Lead SSO, SCIM, device management, integrations, automation, and AI-assisted workflow projects end to end. Translate ambiguous business needs into scalable solutions, troubleshoot complex incidents, maintain audit-ready controls, evaluate vendors, document systems, mentor engineers, and participate in an after-hours on-call rotation.

Build and maintain detection and response capabilities across enterprise, cloud, and product environments. Responsibilities include developing detections-as-code, triaging alerts, investigating and responding to incidents, conducting digital forensics and threat hunting, automating workflows, building security tooling, supporting SIEM and security data lake pipelines, developing AI-driven security systems, participating in on-call rotations, and mentoring engineers.

Lead product marketing for Klaviyo’s SMS and mobile messaging products. Define positioning, messaging, go-to-market strategies, product launches, competitive intelligence, adoption campaigns, ROI models, sales enablement, and cross-functional initiatives. Partner with Product Management to influence the roadmap, identify market opportunities, support mobile compliance positioning, and drive customer adoption and revenue growth globally.