Klaviyo Careers In Boston

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Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love tackling tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.

Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love taking on tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.

• Develop and manage complex controls frameworks. Knowledge of, or experience working with Cloud technologies/environments, including evaluating and implementing controls on Software as a Service (SaaS) services and Cloud infrastructure. • Develop and execute methods to identify internal and external risks to data and to enhance objective, data driven risk modelsAssist and/or build controls to mitigate risk, re-engineer or assist in re-engineering new processes where required (e.g. on-boarding, off-boarding, vulnerability management, etc.) across all critical business systems. • Manage the third-party vendor on-boarding and annual review process by evaluating the security of current and prospective partners. • Responsible for the execution and management of security compliance certification programs across the company that our customers depend onBuild automation into the design of control to eliminate the human elements. • Build the team through personal growth and recruitment.

The Senior Product Designer will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full range of product design, interaction design, and visual design skills, and – individually – you will own the experience for at least one area/feature of the Klaviyo product.

We’re looking for a Project Manager to join our small but mighty Creative Team in Marketing. You’ll keep us organized - overseeing the project and production schedules for the innovative creative campaigns the team works on for our customers and internal clients. You’ll have an in depth understanding of the deliverables, to-do’s, dependencies, resources, and process for the team’s projects and ensure we can support our internal clients by delivering high-level creative work on-time. 

Support the Business/Non-Tech recruiting team and handle any other tasks that may arise, including posting job openings, onboarding, and university/campus recruitment. Make things happen! This includes ~75% of time scheduling interviews . Excited to jump in and be part of ad-hoc projects such as candidate travel, recruiting events, recruiting operations, building visitor system, & more. To ensure a seamless, effective and enjoyable candidate experience, you will be a point-person on the TA team with awesome critical thinking abilities, who has a natural curiosity to learn. Being a positive, team member with a can-do attitude will lead to much success!  Provide exceptional customer service to candidates and hiring teams when they rely on your support to keep Klaviyo moving fast & efficiently. You’ll make a difference by showcasing what it means to be a team player, and use your confidence to approach topics when other people on the team aren’t available.

As an Onboarding Specialist, you will be the first point of contact with new Klaviyo customers, guiding them through their first 30-45 days of setup with the Klaviyo product and the first customer experiences they want to build. Our customers vary in size and experience, so we are looking for individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software. 

As a Manager, Customer Success - Onboarding you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or Customer Success Managers) in a fast-paced and rapidly changing environment. You will work closely with the other Customer Success Team-Leads and the Vice President of Customer Success to help build a team of highly successful Customer Success Professionals who are able to execute exceptional customer service to our rapidly growing customer base worldwide. As part of our customer success-focused, results-driven organization, you will also be responsible for driving sustainable, long-term customer value.

As a Manager, Customer Success you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or Customer Success Managers) in a fast-paced and rapidly changing environment. You will work closely with the other Customer Success Team-Leads and the Director of Customer Success to help build a team of highly successful Customer Success Professionals who are able to execute exceptional customer service to our rapidly growing customer base worldwide. As part of our customer success-focused, results-driven organization, you will also be responsible for driving sustainable, long-term customer value.

Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love taking on tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Klaviyo is looking for Lead System Software Engineer to take the ownership of a product area and lead a team of engineers in building and maintaining the product area.

As a Segment Marketing Manager, you’ll be responsible for leading our understanding of and go-to-market approach for lower SMB online brands. This role is equal parts marketing strategist and practitioner -- and 100% customer-centric. The successful candidate will be just as comfortable with win-loss analysis and making recommendations for distribution channels as they are chatting up existing and prospective Klaviyo customers and making copy suggestions for our website. 

Talking to and working with customers constantlyHiring and managing 2-5 exceptional Product ManagersContribute to strategic prioritization of what we work on, when and whyHelping to curate, set and communicate a roadmapMoving key metrics to advance our mission of helping companies growDefining and executing product development processes that lead to elegant, impactful solutions to meaningful problems

We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, strong technical skills, and a previous background in ecommerce, email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

The Email Marketing Manager is responsible for managing outbound email marketing experiences for Klaviyo, inclusive of automations and campaigns. This role will work to centralize email marketing efforts across all Klaviyo teams —z creating, maintaining and operating an email deployment calendar.  The Email Marketing manager will play a key role in driving communications with two vital audiences; Klaviyo’s 20,000+ customers and potential new customers who are still evaluating the correct growth marketing platform for their business. Maintaining one brand voice for communications ranging the full customer lifecycle is inherently part of this role.

Content and Marketing Tool Development:  You’ll be part of how we bring to life data and information - through interactive ebooks, guides, data visualization, training, and reports. You’ll work closely with designers to create the best and most creative experience for users to interact with and understand data and information. Klaviyo’s marketing web properties: Working collaboratively with the other developers on the team, you’ll work on our CMS (we currently use WordPress) to add to, refine, and enhance our custom theme so that it maintains a standard of consistency and quality but also still empowers and supports the Marketing Team to be able to make updates and edits, post, and test. UI and interaction: You’ll push to improve user interactions and help make the site beautiful to look at and use. You’ll look for and implement improvements that enhance the functionality and ui of the main site, blog, and landing pages. When collaborating with designers, you’ll suggest ways to improve wireframes and mockups to make user interactions easier, more intuitive, and more interesting. Testing and optimization: You’ll work with the Performance Marketing team on an ongoing basis, developing for website tests and improvements that optimize site performance.

As the Accounts Payable Specialist at Klaviyo, you will actively contribute to the growth and development of the Accounts Payable and Finance functions, including creation of and adherence to company policies and internal controls, liaising with teams across the organization and external vendor contacts, and attention to detail allowing accurate, timely financial reporting. This position will report to the Accounting Manager and will work closely with the entire accounting team and with other department stakeholders.

Klaviyo is looking for data scientists to analyze large data sets (we’re collecting billions of individual actions every month), build models and ship products that enable businesses to grow faster and communicate with their customers. Our background as a team is building these models for the Fortune 50 and we want to democratize and open up that technology to everyone. The ideal candidate has a background in data science, statistics and machine learning and has done work ranging from exploratory analysis to training and deploying models. We use a wide variety of data mining and machine learning algorithms. The right candidate will have both a solid fundamental understanding and deep practical experience with at least a few modeling and machine learning techniques.

The Klaviyo Academy team provides critical how-to guides and other resources for the Klaviyo customer base. Growing ecommerce and online service companies turn to us to help them better communicate with their customers. As a technical writer at Klaviyo, you’ll cultivate an understanding of our customers and their needs, learn how ecommerce businesses work inside and out, and translate that into helpful guides, videos, API documentation, and other

We are looking for a Senior Technical Talent Acquisition Professional to join our growing recruiting team. As part of People Operations, you will have the chance to build relationships with some of the most talented people in the Boston tech industry! You will have direct impact in contributing to the breakneck growth of Klaviyo, affecting the culture and business tremendously with the hyper-intelligent, driven and empathetic people you bring into the company! You'll own your recruiting numbers, hitting targets and drawing insights from analytics to make our hiring process smarter and more efficient. You’ll gain skills, achieve in ways you hadn’t thought possible all while having fun! Sound good? Read on!

- Be proficient in multiple programming languages. Writing code is a key aspect of this role. - Develop and maintain code for extensions and plugins to major e-commerce platforms. - Take ownership of advanced technical issues our customers encounter, and drive resolutions to those issues. - Be outstanding at documenting what you do. We’re growing incredibly fast and, with all the new additions to the team, need people to be able to easily find answers to questions. - Enjoy interacting with customers. We are looking for someone who is equally adept at helping both technical and non-technical end users.

Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love tackling tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Klaviyo operates a real-time data platform coded in Python built for massive scale on Amazon Web Services (AWS). Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines.

Site Reliability Engineering (SRE) is essentially what you get when you treat system operations as if it is a software problem. The mission of the Site Reliability Engineering team is to ensure uninterrupted service for Klaviyo customers and act as force multiplier for Klaviyo product teams to deliver better software faster.

Build the official Klaviyo Native App for both iOS and Android to give Klaviyo customers key business insights when they need it. Build SDKs for Android and iOS to enable brands to instrument and drive engagement and sales with their mobile apps. Build new features with the team that built and maintains Klaviyo’s SMS and Push messaging platforms. Help drive the mobile strategy of our customers by having direct customer conversations and ensuring the Klaviyo mobile roadmaps gives them what they need. Have the chance to wholly own features that thousands of our customers rely on daily to reach 100,000,000+ of consumers to drive their business forward. Advance your technical skills in all facets ranging from mobile engineering best practices, to full stack development and user experience to data science and leveraging massively parallelized data pipelines. You’re passionate about mobile but will have the opportunity to work on it all. Contribute to the company as a subject matter expert in multiple areas, constantly pushing yourself to be a better engineer and to level up all your peers within your team and within Klaviyo. 

Site Reliability Engineering (SRE) is essentially what you get when you treat system operations as if it is a software problem. The mission of the Site Reliability Engineering team is to ensure uninterrupted service for Klaviyo customers and act as force multiplier for Klaviyo product teams to deliver better software faster. Klaviyo is a high growth technology driven company and is passionate about the user experience of its application and the well orchestrated operations of its service infrastructure. The SRE team works on its own initiatives to build foundational backend services but also builds tooling and automation to allow product teams to release and scale their software predictably. SREs are team players and embed themselves within product teams to advance the architecture and performance of software systems and to train their peers in topics such as debugging distributed systems, building self-healing capabilities or eking out every drop of performance possible. As a Site Reliability Engineer you will have ownership of foundational Klaviyo services and a big impact on our product teams. Klaviyo’s infrastructure, event processing, and team have grown 300% year over year so there are always new skills to learn and technical challenges to solve the right way.

AEs at Klaviyo are given a tremendous opportunity to have a huge positive impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way -- with the right customers whom they set up for success. AEs at Klaviyo run the entire sales cycle -- from qualification to demo to driving the buying process to close -- with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 50% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term.

The Senior Content Strategist is responsible for producing high-quality, relevant, and engaging content to help Klaviyo and its SMB and mid-market customers grow their businesses. S/he will consistently create exceptional, audience-centric content while helping others to create the same high-quality level of content. You’ll become an expert in ecommerce marketing, and you’ll create both short-form and long-form content in a variety of formats (articles, reports, blog posts, videos, etc.) and for multiple distribution channels (blog, website, etc.). You’ll collaborate closely with fellow members of the marketing team, sales, customer success, as well as our customers to tell compelling stories across all forms of content in support of various marketing initiatives.

Klaviyo is looking for data scientists to analyze large data sets (we’re collecting billions of individual actions every month), build models and ship products that enable businesses to grow faster and communicate with their customers. Our background as a team is building these models for the Fortune 50 and we want to democratize and open up that technology to everyone. The ideal candidate has a background in data science, statistics and machine learning and has done work ranging from exploratory analysis to training and deploying models. We use a wide variety of data mining and machine learning algorithms. The right candidate will have both a solid fundamental understanding and deep practical experience with at least a few modeling and machine learning techniques.

Sales Engineering is a critical part of the sales cycle but is NOT a typical “give demos” role. A true expert in the Klaviyo product, the primary mission of a Klaviyo Sales Engineer is to close deals with long term customers. The Sales Engineer is a go-to technical resource for the sales team, helping to make prospects successful through live assistance, behind the scenes support and education. A Sales Engineer relies on their technical expertise to effectively explain and apply technical concepts including APIs, the inner workings of the Klaviyo platform, and integrations with 3rd party and other client systems, to both prospects and teammates.

A Product Manager at Klaviyo is obsessed with finding elegant technical solutions to complex customer problems. Our customers are eCommerce marketers who want to connect with their customers more effectively and measure their results instantly. Our customers are passionate, hard-working, understaffed, ambitious and fun people.

Klaviyo is a product driven company, and we’re passionate about user experience and design.  The Product Designer will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full range of product design, interaction design, and visual design skills, and – individually – you will own the experience for at least one area/feature of the Klaviyo product.

Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

We are looking for a talented Sales Development leader to join our fast growing Klaviyo Sales organization. The Outbound BDR Manager will be responsible for leading a team of Business Development Representatives to effectively prospect into target accounts and develop pipeline for the direct sales team. This includes hiring, goal setting, performance analysis, and day to day coaching and talent development. This role will be instrumental in developing Klaviyo’s future sales leaders as well as ensuring sustained business growth from the outbound channel.

Our data science team is analyzing large data sets (we’re collecting billions of individual actions every month) and building products that enable our customers to grow faster and communicate more effectively with their customers. We’re looking for machine learning engineers to develop machine learning models and pipelines for research and production.

The Mission of the Director of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Director of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

Klaviyo is looking for an L&D Specialist to work closely with our Customer Success and Onboarding leaders to analyze, design, develop, and implement learning programs for our team of CSMs and Onboarding Specialists. This role will report to the Manager of L&D in our Boston office. The L&D Specialist will conduct learning assessments to identify knowledge/skill gaps and engage subject matter experts in the design and focus of new training programs. Learning methods may include instructor-led classes, simulations, mentoring, or on the job training. This role will facilitate both classroom-based and web-based training sessions on a variety of topics including product, systems, soft skills, and technical skills. They are expected to actively contribute to the L&D strategy by mapping out comprehensive training plans to support the evolving needs of our Customer Success teams.

Klaviyo is looking for an L&D Specialist to work closely with our Customer Support leaders to analyze, design, develop, and implement learning programs for our team of Product Experts. This role will report to the Manager of L&D in our Boston office. The L&D Specialist will conduct learning assessments to identify knowledge/skill gaps and engage subject matter experts in the design and focus of new training programs. Learning methods may include instructor-led classes, simulations, mentoring, or on the job training. This role will facilitate both classroom-based and web-based training sessions on a variety of topics including product, systems, soft skills, and technical skills. They are expected to actively contribute to the L&D strategy by mapping out comprehensive training plans to support the evolving needs of our Customer Support teams.

Klaviyo is looking for an experienced eLearning and Instructional Design Specialist to join our growing L&D team and help build out our internal training content. This role will report into the Manager of L&D in our Boston office and is tasked with creating impactful and scalable learning programs for our Customer Success and Support teams. Topics for training will include things like internal systems, Klaviyo products, soft skills, and more.

Thorough understanding of the terminology used in mass email. Thorough understanding of ISP procedures (feedback loops, postmaster pages, etc.).Solid technical foundation on DNS, SPF, DKIM, and DMARC. Thorough understanding of reputation management tools such as ReturnPath and MxToolbox. Understanding of blacklist/spam trap causes and remediation. Understanding of CAN-SPAM and other international email regulations.

The Field Event Marketing Manager will play a critical role in the development and execution of industry tradeshows and conferences, targeted field events, speaking engagements, and roadshows for the Klaviyo Marketing Team. You’ll interact directly with vendors, as well as members of the Klaviyo marketing team who are participating in events. 

Talking to and working with customers constantly. Hiring and managing exceptional Product Designers. Organizing, implementing and improving a world class design system. Making Klaviyo a globally recognized steward of user-centric, quality product design. Defining and executing product design processes that lead to beautiful, efficient and fast product experiences and workflows. Contribute to strategic prioritization of what we work on, when and why.

• Build and lead a team of high-performing security analysts and incident responders focused on threat detection, security operations, and incident response. • Design/implement solutions using open-source/third-party tools and automation focused on the detection and prevention of security threats. • Identify techniques and solutions to constantly improve and mature detection & response capabilities. Continually test, review and update alerting for continual improvement. • Lead the response to security threats and incidents for the collection, analysis, and preservation of digital evidence. Work with various engineering stakeholders to identify gaps and recommendations to mitigate organizational risk. • Practice, practice, practice - lead organizational red and blue team exercises.

Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

Our data science team is analyzing large data sets (we’re collecting billions of individual actions every month) and building products that enable our customers to grow faster and communicate more effectively with their customers. We’re looking for data science software engineers to build production features, models and pipelines.

The Content Specialist is responsible for executing day-to-day content operations and will create high-quality, relevant, and engaging content to help Klaviyo and its customers grow their businesses.  You’ll create mostly short-form content in a variety of formats (social media posts, videos, infographics, etc.) and some long-form content to support marketing leaders across the business (SEO, product marketing, community events, etc.), which will be published across multiple distribution channels (social media, blog, website, email, etc.) You’ll collaborate closely with fellow members of the marketing team, sales, customer success, as well as our customers to create interesting and engaging content. 

The support team at Klaviyo is a critical part of our future success. We take the success of our customers incredibly seriously and we are looking for only the best people out there. We are very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

A crucial first step in the sales cycle. Properly qualifying and learning about a customer's needs is integral to success in a sales role. We possess a deep understanding of the value of Klaviyo's platform and the positive impact it can have on our prospective customers. We pride ourselves on accountability, effort and working collaboratively to create positive outcomes. We understand that these values are essential to meeting goals and exceeding expectations.

Channel Managers at Klaviyo are given a tremendous opportunity to have a huge impact on developing our agency partner ecosystem. Their efforts lead to accelerated growth for both our partner’s and Klaviyo while also furthering their own careers. At Klaviyo, Channel Managers pride themselves on being marketing and product experts who focus on helping our agency partners grow their client’s business thereby setting up our agency partners for long-term success.

AEs at Klaviyo are given a tremendous opportunity to have a huge positive impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way -- with the right customers whom they set up for success. AEs at Klaviyo run the entire sales cycle -- from qualification to demo to driving the buying process to close -- with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 70% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term.

The Agency Development Rep plays a crucial role on the front lines in supporting our agency partnerships by delivering an exceptional experience for existing partners. The ADR will properly qualify and learn about referrals that our agency partners are providing and assist our partners in guiding them to success within the Partner Program. The ADR will need to have a deep understanding of the value of Klaviyo's platform and the positive impact it can have on our partners’ clients

The Video Producer is responsible for overseeing the production of high-quality marketing video and audio content that helps Klaviyo and its customers grow their businesses. S/he will manage video and audio content projects from start to finish—from ideation to storyboarding to filming to editing to collaborating on distribution plans to measuring performance.