Jobs at Klaviyo
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Senior Visual Designer

Klaviyo
Greater Boston Area
4 hours hence
+44
We’re looking for a Senior Visual Designer who wants to be bold and take chances with design. We’re a small but mighty creative team in Marketing focused on clever problem solving and building a culture of design here at Klaviyo. You will play an important role in that by evolving and advocating for the Klaviyo brand, taking part in team brainstorms, designing in-person and online brand experiences for customer events and workshops, marketing content and reports, and social media. 

Senior Copywriter

Klaviyo
Greater Boston Area
4 hours hence
+44
We’re looking for a Senior Copywriter to join our small but mighty Creative Team in Marketing. You’ll play a critical role in giving Klaviyo an authentic voice and consistent tone with non-buzzwordy, talk-like-an-actual-person, customer-focused marketing, advertising, and website copy. You’ll partner with design and marketing business owners to create innovative campaigns, site experiences, and communications from concept and strategy to delivery. 

Marketing Project Manager

Klaviyo
Greater Boston Area
4 hours hence
+44
We’re looking for a Project Manager to join our small but mighty Creative Team in Marketing. You’ll keep us organized - overseeing the project and production schedules for the innovative creative campaigns the team works on for our customers and internal clients. You’ll have an in depth understanding of the deliverables, to-do’s, dependencies, resources, and process for the team’s projects and ensure we can support our internal clients by delivering high-level creative work on-time. 

Growth Success Manager

Klaviyo
Greater Boston Area
7 hours ago
+44
We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for customer success, strong technical skills, and a previous background in ecommerce, email marketing or general strategic marketing solutions. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Content Designer, Go To Market Team

Klaviyo
Greater Boston Area
14 hours ago
+44
The person we hire will be the first one in this role which has emerged because Klaviyo is growing incredibly rapidly and when we work with prospective customers, we are routinely asked to provide design expertise to create or improve email templates, web forms, or certain site pages -- plus, we are striving to have more a more disciplined design process applied to all collateral generated sales-side (from slide decks to proposals to 1-pagers, etc.). We expect the initial focus to be getting hands-on designing email templates, though again this would be the first person in the role at a company that is very special, so there is a lot of growth potential.

Senior Technical Recruiter

Klaviyo
Greater Boston Area
3 days ago
+44
We are looking for a Senior Technical Talent Acquisition Professional to join our growing recruiting team. As part of People Operations, you will have the chance to build relationships with some of the most talented people in the Boston tech industry! You will have direct impact in contributing to the breakneck growth of Klaviyo, affecting the culture and business tremendously with the hyper-intelligent, driven and empathetic people you bring into the company! You'll own your recruiting numbers, hitting targets and drawing insights from analytics to make our hiring process smarter and more efficient. You’ll gain skills, achieve in ways you hadn’t thought possible all while having fun! Sound good? Read on!

Recruiter

Klaviyo
Greater Boston Area
3 days ago
+44
We are looking for a Talent Acquisition Professional to join our growing recruiting team. As part of the People Operations team, you will have the chance to build relationships with some of the most talented people in the Boston tech industry! You will have direct impact in contributing to the breakneck growth of Klaviyo, affecting the culture and business tremendously with the hyper-intelligent, driven and empathetic people you bring into the company! You'll own your recruiting numbers, hitting targets and drawing insights from analytics to make our hiring process smarter and more efficient. You’ll gain skills, achieve in ways you hadn’t thought possible all while having fun! Sound good? Read on!

Senior Recruiter

Klaviyo
Greater Boston Area
3 days ago
+44
We are looking for a Senior Talent Acquisition Professional to join our growing recruiting team. As part of People Operations, you will have the chance to build relationships with some of the most talented people in the Boston tech industry! You will have direct impact, contributing to the breakneck growth of Klaviyo, affecting the culture and business tremendously with the hyper-intelligent, driven and empathetic people you bring into the company! You'll own your recruiting numbers, hitting targets and drawing insights from analytics to make our hiring process smarter and more efficient. You’ll gain skills, achieve in ways you hadn’t thought possible all while having fun! Sound good? Read on!

Field Event Manager

Klaviyo
Greater Boston Area
4 days ago
+44
The Field Event Marketing Manager will play a critical role in the development and execution of industry tradeshows and conferences, targeted field events, speaking engagements, and roadshows for the Klaviyo Marketing Team. You’ll interact directly with vendors, as well as members of the Klaviyo marketing team who are participating in events. 

Content Strategist

Klaviyo
Greater Boston Area
4 days ago
+44
The Content Strategist is responsible for producing high-quality, relevant, and engaging content to help Klaviyo and its customers grow their businesses. S/he will consistently create exceptional, audience-centric content while helping others to create the same high-quality level of content. You’ll become an expert in ecommerce marketing, and you’ll create both short-form and long-form content in a variety of formats (articles, reports, blog posts, videos, etc.) and for multiple distribution channels (blog, website, etc.). You’ll collaborate closely with fellow members of the marketing team, sales, customer success, as well as our customers to tell compelling stories across all forms of content.

L&D Specialist, Customer Support

Klaviyo
Greater Boston Area
4 days ago
+44
Klaviyo is looking for an L&D Specialist to work closely with our Customer Support leaders to analyze, design, develop, and implement learning programs for our team of Product Experts. This role will report to the Manager of L&D in our Boston office. The L&D Specialist will conduct learning assessments to identify knowledge/skill gaps and engage subject matter experts in the design and focus of new training programs. Learning methods may include instructor-led classes, simulations, mentoring, or on the job training. This role will facilitate both classroom-based and web-based training sessions on a variety of topics including product, systems, soft skills, and technical skills. They are expected to actively contribute to the L&D strategy by mapping out comprehensive training plans to support the evolving needs of our Customer Support teams.

L&D Specialist, Customer Success

Klaviyo
Greater Boston Area
4 days ago
+44
Klaviyo is looking for an L&D Specialist to work closely with our Customer Success and Onboarding leaders to analyze, design, develop, and implement learning programs for our team of CSMs and Onboarding Specialists. This role will report to the Manager of L&D in our Boston office. The L&D Specialist will conduct learning assessments to identify knowledge/skill gaps and engage subject matter experts in the design and focus of new training programs. Learning methods may include instructor-led classes, simulations, mentoring, or on the job training. This role will facilitate both classroom-based and web-based training sessions on a variety of topics including product, systems, soft skills, and technical skills. They are expected to actively contribute to the L&D strategy by mapping out comprehensive training plans to support the evolving needs of our Customer Success teams.

eLearning and Instructional Designer

Klaviyo
Greater Boston Area
4 days ago
+44
Klaviyo is looking for an experienced eLearning and Instructional Design Specialist to join our growing L&D team and help build out our internal training content. This role will report into the Manager of L&D in our Boston office and is tasked with creating impactful and scalable learning programs for our Customer Success and Support teams. Topics for training will include things like internal systems, Klaviyo products, soft skills, and more.

Director, Agency Partnerships

Klaviyo
Greater Boston Area
4 days ago
+44
We’re looking for a driven, passionate leader to be an advocate for our partners--and our shared customers--across the company. You should have experience building meaningful partnerships, ideally with (or at) marketing agencies/systems integrators. You’ll be responsible for leading, coaching and recruiting for a growing team and working closely with other leaders on Klaviyo’s Global Partnerships team (including Technology and Platform partners) to build a robust and integrated ecosystem strategy. We have an awesome opportunity to build a once in a generation company in Boston. We’re looking for someone who recognizes that and is excited and driven by the chance to play a leading role in that story.

Systems Analyst (Sales Operations)

Klaviyo
Greater Boston Area
4 days ago
+44
Salesforce and sales systems are critical to the overall success of Klaviyo and the Systems Analyst will play an important role in ensuring the effectiveness of those systems. You are a creative mind, with attention to detail, who has an interest in building scalable solutions for complex business issues, and are always eager to learn better ways to iterate on those solutions.

Product Expert

Klaviyo
Greater Boston Area
6 days ago
+44
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Senior Account Executive (Boston)

Klaviyo
Greater Boston Area
6 days ago
+44
AEs at Klaviyo are given a tremendous opportunity to have a huge positive impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way -- with the right customers whom they set up for success. AEs at Klaviyo run the entire sales cycle -- from qualification to demo to driving the buying process to close -- with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 50% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term.

Data Engineer

Klaviyo
Greater Boston Area
6 days ago
+44
We are looking for a Data Engineer who wants to launch a career in business analytics. You'll work on the Business Intelligence team helping answer the hardest questions at Klaviyo. We're looking for someone that has a background in working with billions of records, designing datasets, writing ETL's, and working in a process driven engineering environment.

Sales Manager

Klaviyo
Greater Boston Area
1 week ago
+44
We are looking for a talented Sales Manager to join our fast growing Klaviyo Sales organization! In this role as a Sales Manager, you will lead a team of sales professionals and be responsible for increasing our client base through inbound, outbound and partner channels focused on the upper SMB and Mid Market ($10M - $500M Revenue). The Sales Manager recruits, trains, develops and supports new and existing Sales Representatives to ensure that they meet specific new business goals on a weekly, monthly, quarterly and annual basis. The role will report into the Director of Sales. This individual needs a proven track record of at least 2 years experience managing individual contributors. In addition experience working more complex accounts (Enterprise accounts a plus), which require building out work back plans, ROI reports, security assessments and legal modifications. The Sales Manager will be responsible for training and developing their direct reports, while also being on top of the forecast and important lead indicators of success. This individual should have a proven playbook of how to manage 1:1s, weekly meetings, overall cadence with the team and most importantly a strategy for generating outbound opportunities. We are looking for an Sales Manager who is passionate about working in a team environment and ability to hold their team accountable.

Technical Product Expert

Klaviyo
Greater Boston Area
1 week ago
+44
- Be proficient in multiple programming languages. Writing code is a key aspect of this role. - Develop and maintain code for extensions and plugins to major e-commerce platforms. - Take ownership of advanced technical issues our customers encounter, and drive resolutions to those issues. - Be outstanding at documenting what you do. We’re growing incredibly fast and, with all the new additions to the team, need people to be able to easily find answers to questions. - Enjoy interacting with customers. We are looking for someone who is equally adept at helping both technical and non-technical end users.

Onboarding Specialist (Boston)

Klaviyo
Greater Boston Area
1 week ago
Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

Event Coordinator - Community Marketing

Klaviyo
Greater Boston Area
1 week ago
The Event Coordinator is responsible for contributing to the planning, logistics, and execution of Klaviyo community events and will report to the Community Marketing Events Manager. You’ll interact directly with vendors, as well as members of the Klaviyo team who are participating in events. From pre-event work all the way through helping organize documentation of the events and their impact, your role is essential at every step of the process.

Senior Site Reliability Engineer

Klaviyo
Greater Boston Area
1 week ago
Site Reliability Engineering (SRE) is essentially what you get when you treat system operations as if it is a software problem. The mission of the Site Reliability Engineering team is to ensure uninterrupted service for Klaviyo customers and act as force multiplier for Klaviyo product teams to deliver better software faster. Klaviyo is a high growth technology driven company and is passionate about the user experience of its application and the well orchestrated operations of its service infrastructure. The SRE team works on its own initiatives to build foundational backend services but also builds tooling and automation to allow product teams to release and scale their software predictably. SREs are team players and embed themselves within product teams to advance the architecture and performance of software systems and to train their peers in topics such as debugging distributed systems, building self-healing capabilities or eking out every drop of performance possible. As a Site Reliability Engineer you will have ownership of foundational Klaviyo services and a big impact on our product teams. Klaviyo’s infrastructure, event processing, and team have grown 300% year over year so there are always new skills to learn and technical challenges to solve the right way.

Site Reliability Engineer

Klaviyo
Greater Boston Area
1 week ago
Site Reliability Engineering (SRE) is essentially what you get when you treat system operations as if it is a software problem. The mission of the Site Reliability Engineering team is to ensure uninterrupted service for Klaviyo customers and act as force multiplier for Klaviyo product teams to deliver better software faster.

Senior Data Scientist

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is looking for data scientists to analyze large data sets (we’re collecting billions of individual actions every month), build models and ship products that enable businesses to grow faster and communicate with their customers. Our background as a team is building these models for the Fortune 50 and we want to democratize and open up that technology to everyone. The ideal candidate has a background in data science, statistics and machine learning and has done work ranging from exploratory analysis to training and deploying models. We use a wide variety of data mining and machine learning algorithms. The right candidate will have both a solid fundamental understanding and deep practical experience with at least a few modeling and machine learning techniques.

Senior Software Engineer

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love tackling tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Klaviyo operates a real-time data platform coded in Python built for massive scale on Amazon Web Services (AWS). Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines.

Product Manager

Klaviyo
Greater Boston Area
1 week ago
A Product Manager at Klaviyo is obsessed with finding elegant technical solutions to complex customer problems. Our customers are eCommerce marketers who want to connect with their customers more effectively and measure their results instantly. Our customers are passionate, hard-working, understaffed, ambitious and fun people.

Sales Engineer (Boston)

Klaviyo
Greater Boston Area
1 week ago
Sales Engineering is a critical part of the sales cycle but is NOT a typical “give demos” role. A true expert in the Klaviyo product, the primary mission of a Klaviyo Sales Engineer is to close deals with long term customers. The Sales Engineer is a go-to technical resource for the sales team, helping to make prospects successful through live assistance, behind the scenes support and education. A Sales Engineer relies on their technical expertise to effectively explain and apply technical concepts including APIs, the inner workings of the Klaviyo platform, and integrations with 3rd party and other client systems, to both prospects and teammates.

Security Engineering Manager

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is looking for Security Engineering Manager to take ownership of building/implementing security tooling and defenses, identifying areas for improvement, and helping mature the information security program. You’ll hire and lead a team of security engineers, to help ensure we secure our internal and customer’s information to the highest standards.

Product Designer

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is a product driven company, and we’re passionate about user experience and design.  The Product Designer will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full range of product design, interaction design, and visual design skills, and – individually – you will own the experience for at least one area/feature of the Klaviyo product.

Machine Learning Engineer

Klaviyo
Greater Boston Area
1 week ago
Our data science team is analyzing large data sets (we’re collecting billions of individual actions every month) and building products that enable our customers to grow faster and communicate more effectively with their customers. We’re looking for machine learning engineers to develop machine learning models and pipelines for research and production.

Outbound Business Development Manager

Klaviyo
Greater Boston Area
1 week ago
We are looking for a talented Sales Development leader to join our fast growing Klaviyo Sales organization. The Outbound BDR Manager will be responsible for leading a team of Business Development Representatives to effectively prospect into target accounts and develop pipeline for the direct sales team. This includes hiring, goal setting, performance analysis, and day to day coaching and talent development. This role will be instrumental in developing Klaviyo’s future sales leaders as well as ensuring sustained business growth from the outbound channel.

Director of Product Design

Klaviyo
Greater Boston Area
1 week ago
Talking to and working with customers constantly. Hiring and managing exceptional Product Designers. Organizing, implementing and improving a world class design system. Making Klaviyo a globally recognized steward of user-centric, quality product design. Defining and executing product design processes that lead to beautiful, efficient and fast product experiences and workflows. Contribute to strategic prioritization of what we work on, when and why.

Director of Support

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is looking for a director to lead our support team and experiment building out a services team for customers who don’t have the time to create content and think through strategies themselves. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- it’s critical that we’re experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering that with our customer teams leading the charge.

Customer Success Manager (Boston)

Klaviyo
Greater Boston Area
1 week ago
Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

Data Science Software Engineer

Klaviyo
Greater Boston Area
1 week ago
Our data science team is analyzing large data sets (we’re collecting billions of individual actions every month) and building products that enable our customers to grow faster and communicate more effectively with their customers. We’re looking for data science software engineers to build production features, models and pipelines.

Channel Account Manager: Agency

Klaviyo
Greater Boston Area
1 week ago
Channel Managers at Klaviyo are given a tremendous opportunity to have a huge impact on developing our agency partner ecosystem. Their efforts lead to accelerated growth for both our partner’s and Klaviyo while also furthering their own careers. At Klaviyo, Channel Managers pride themselves on being marketing and product experts who focus on helping our agency partners grow their client’s business thereby setting up our agency partners for long-term success.

Customer Success Engineer

Klaviyo
Greater Boston Area
1 week ago
The support team at Klaviyo is a critical part of our future success. We take the success of our customers incredibly seriously and we are looking for only the best people out there. We are very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

Account Executive (Boston)

Klaviyo
Greater Boston Area
1 week ago
AEs at Klaviyo are given a tremendous opportunity to have a huge positive impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way -- with the right customers whom they set up for success. AEs at Klaviyo run the entire sales cycle -- from qualification to demo to driving the buying process to close -- with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 70% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term.

Business Development Representative

Klaviyo
Greater Boston Area
1 week ago
A crucial first step in the sales cycle. Properly qualifying and learning about a customer's needs is integral to success in a sales role. We possess a deep understanding of the value of Klaviyo's platform and the positive impact it can have on our prospective customers. We pride ourselves on accountability, effort and working collaboratively to create positive outcomes. We understand that these values are essential to meeting goals and exceeding expectations.

Manager of Customer Operations

Klaviyo
Greater Boston Area
1 week ago
The Mission of the Director of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Director of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

Lower SMB Segment Marketing Manager

Klaviyo
Greater Boston Area
1 week ago
As a Segment Marketing Manager, you’ll be responsible for leading our understanding of and go-to-market approach for lower SMB online brands. This role is equal parts marketing strategist and practitioner -- and 100% customer-centric. The successful candidate will be just as comfortable with win-loss analysis and making recommendations for distribution channels as they are chatting up existing and prospective Klaviyo customers and making copy suggestions for our website. 

Senior System Software Engineer

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love tackling tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.

Group Product Manager

Klaviyo
Greater Boston Area
1 week ago
Talking to and working with customers constantlyHiring and managing 2-5 exceptional Product ManagersContribute to strategic prioritization of what we work on, when and whyHelping to curate, set and communicate a roadmapMoving key metrics to advance our mission of helping companies growDefining and executing product development processes that lead to elegant, impactful solutions to meaningful problems

Lead System Software Engineer

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love taking on tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Klaviyo is looking for Lead System Software Engineer to take the ownership of a product area and lead a team of engineers in building and maintaining the product area.

Front-End Web Developer

Klaviyo
Greater Boston Area
1 week ago
Content and Marketing Tool Development:  You’ll be part of how we bring to life data and information - through interactive ebooks, guides, data visualization, training, and reports. You’ll work closely with designers to create the best and most creative experience for users to interact with and understand data and information. Klaviyo’s marketing web properties: Working collaboratively with the other developers on the team, you’ll work on our CMS (we currently use WordPress) to add to, refine, and enhance our custom theme so that it maintains a standard of consistency and quality but also still empowers and supports the Marketing Team to be able to make updates and edits, post, and test. UI and interaction: You’ll push to improve user interactions and help make the site beautiful to look at and use. You’ll look for and implement improvements that enhance the functionality and ui of the main site, blog, and landing pages. When collaborating with designers, you’ll suggest ways to improve wireframes and mockups to make user interactions easier, more intuitive, and more interesting. Testing and optimization: You’ll work with the Performance Marketing team on an ongoing basis, developing for website tests and improvements that optimize site performance.

Software Engineer

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love taking on tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.

Data Scientist

Klaviyo
Greater Boston Area
1 week ago
Klaviyo is looking for data scientists to analyze large data sets (we’re collecting billions of individual actions every month), build models and ship products that enable businesses to grow faster and communicate with their customers. Our background as a team is building these models for the Fortune 50 and we want to democratize and open up that technology to everyone. The ideal candidate has a background in data science, statistics and machine learning and has done work ranging from exploratory analysis to training and deploying models. We use a wide variety of data mining and machine learning algorithms. The right candidate will have both a solid fundamental understanding and deep practical experience with at least a few modeling and machine learning techniques.

Email Marketing Manager

Klaviyo
Greater Boston Area
1 week ago
The Email Marketing Manager is responsible for managing outbound email marketing experiences for Klaviyo, inclusive of automations and campaigns. This role will work to centralize email marketing efforts across all Klaviyo teams —z creating, maintaining and operating an email deployment calendar.  The Email Marketing manager will play a key role in driving communications with two vital audiences; Klaviyo’s 20,000+ customers and potential new customers who are still evaluating the correct growth marketing platform for their business. Maintaining one brand voice for communications ranging the full customer lifecycle is inherently part of this role.

Channel Customer Success Manager

Klaviyo
Greater Boston Area
1 week ago
Channel Customer Success Managers (cCSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Our Partner Program mission is to deliver exceptional assistance to our partners and their customers with the highest level of quality in both product knowledge and account management skills, and in the process, consistently meet and exceed their expectations. We are looking for a cCSM who is passionate about providing the best experience to agency partners and their end clients as they scale their businesses with Klaviyo.

Customer Support, Manager

Klaviyo
Greater Boston Area
1 week ago
Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

Senior Product Designer

Klaviyo
Greater Boston Area
2 weeks ago
The Senior Product Designer will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full range of product design, interaction design, and visual design skills, and – individually – you will own the experience for at least one area/feature of the Klaviyo product.

Manager, Customer Success (Boston)

Klaviyo
Greater Boston Area
2 weeks ago
As a Manager, Customer Success you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or Customer Success Managers) in a fast-paced and rapidly changing environment. You will work closely with the other Customer Success Team-Leads and the Director of Customer Success to help build a team of highly successful Customer Success Professionals who are able to execute exceptional customer service to our rapidly growing customer base worldwide. As part of our customer success-focused, results-driven organization, you will also be responsible for driving sustainable, long-term customer value.

Security Risk and Compliance Manager

Klaviyo
Greater Boston Area
2 weeks ago
• Develop and manage complex controls frameworks. Knowledge of, or experience working with Cloud technologies/environments, including evaluating and implementing controls on Software as a Service (SaaS) services and Cloud infrastructure. • Develop and execute methods to identify internal and external risks to data and to enhance objective, data driven risk modelsAssist and/or build controls to mitigate risk, re-engineer or assist in re-engineering new processes where required (e.g. on-boarding, off-boarding, vulnerability management, etc.) across all critical business systems. • Manage the third-party vendor on-boarding and annual review process by evaluating the security of current and prospective partners. • Responsible for the execution and management of security compliance certification programs across the company that our customers depend onBuild automation into the design of control to eliminate the human elements. • Build the team through personal growth and recruitment.

Manager of Customer Success - Onboarding (Boston)

Klaviyo
Greater Boston Area
2 weeks ago
As a Manager, Customer Success - Onboarding you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or Customer Success Managers) in a fast-paced and rapidly changing environment. You will work closely with the other Customer Success Team-Leads and the Vice President of Customer Success to help build a team of highly successful Customer Success Professionals who are able to execute exceptional customer service to our rapidly growing customer base worldwide. As part of our customer success-focused, results-driven organization, you will also be responsible for driving sustainable, long-term customer value.