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Klaviyo
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead cross-team data platform initiatives focused on the Data Lake. Drive architecture and roadmaps for lakehouse storage, compute, orchestration, modeled data layers, and operational automation. Own large, complex programs end-to-end, make high-judgment architectural decisions, establish standards and paved paths, respond to incidents, and mentor senior engineers while aligning stakeholders across engineering, product, analytics, and AI/ML.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Design, build, and operate foundational platform services to improve availability, scalability, latency, and efficiency. Enable product teams via platform primitives (infra, databases, queuing), leverage Python, Go, AWS, Kubernetes, and Terraform, and mentor engineers to deliver resilient, scalable systems and improved developer experience.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The role involves operating and improving AI-driven data quality pipelines, managing offshore teams, and ensuring data accuracy and reliability. Responsibilities include monitoring pipeline performance, refining rules, and collaborating across teams to enhance data operations.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead end-to-end global onboarding (Base Camp) operations: build curriculum and infrastructure, apply instructional design and AI to content and operations, partner with stakeholders to ensure scalable, consistent new-hire and executive onboarding, track program health with data, and continuously improve the experience.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Build and maintain backend services and large-scale data pipelines for recommendation systems, productionize ML models (batch and real-time), develop vector database capabilities, ensure observability and reliability, lead A/B testing and data-driven decisions, participate in on-call and incident response, and mentor engineers while integrating AI into development workflows.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Sr. Lead AI Engineer will design scalable AI services, lead technical projects, improve architectures, mentor engineers, and ensure quality in AI systems.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Lead People Systems Engineer will design AI-first People workflows, build scalable AI systems, and ensure responsible AI practices in HR operations.
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead product strategy and roadmap for Klaviyo's channel infrastructure and mobile ecosystems (iOS, Android, SDKs). Manage cross-functional teams, own end-to-end product lifecycle, drive scalability and performance for email, push, in-app, and other messaging channels, mentor product managers, and partner with platform stakeholders to deliver enterprise-grade solutions.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Build and lead development of Klaviyo's conversational AI platform: native chat surface, agent orchestrator, and agentic UI. Design scalable, reliable systems, ship high-quality code, mentor engineers, drive technical decisions, and improve AI-powered customer experiences.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Build and scale Klaviyo's AI-native Customer Agent platform across frontend and backend. Design conversational experiences, retrieval and orchestration systems, integrations, observability, and deployment. Drive architecture, mentor engineers, ensure reliability, and ship high-quality, scalable AI-driven customer engagement features.
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
As a Senior Software Engineer, you'll design and build scalable systems for customer data management, ensuring seamless user experiences and mentoring team members.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead Klaviyo's infrastructure security architecture and programs: IAM, secrets management, network segmentation, vulnerability management, and security tooling. Build IaC guardrails, define security SLOs and compliance posture, run threat modeling and design reviews, embed controls into CI/CD and observability, and deliver code/automation while mentoring senior engineers. Drive AI-enabled security automation and audit readiness for SOC 2/ISO 27001.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Design and implement user-facing product and onboarding improvements, run and analyze A/B tests, collaborate cross-functionally, improve experimentation and development processes, mentor engineers, and define safe, performant AI agent goals. Hybrid role based in Boston (≥3 days/week).
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead design and delivery of Klaviyo's scalable data platform (streaming, batch, lakehouse, governance). Define SLOs, author ADRs/RFCs, implement ingestion/CDC, processing, storage, catalog/lineage and access controls. Optimize performance/cost, apply ML/GenAI to data workflows, partner with product/analytics, contribute code/reviews, and mentor senior engineers to enable reliable, multi‑tenant data at scale.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead architecture and implementation of Klaviyo's Customer Agent platform: design scalable agentic/LLM systems, drive technical strategy, ship AI-powered features, ensure reliability and observability, mentor engineers, and partner cross-functionally to deliver conversational AI at scale.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Lead architecture and implementation of Klaviyo's Customer Agent platform. Drive technical strategy for conversational AI at scale, ship AI-powered features, ensure reliability and observability, mentor engineers, and collaborate cross-functionally to evaluate emerging AI technologies and influence platform direction.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Design end-to-end product experiences for Klaviyo's platform, translate complex workflows into clear solutions, prototype (including AI-assisted), apply design systems, collaborate with PM and engineering, and conduct user research and usability testing to validate designs.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Own end-to-end architecture for Klaviyo's partner systems, translating business needs into diagrams, data models, and design docs. Build and ship Apex, LWC, Flow, and complex integrations, maintain reusable assets in GitHub, run architecture and PR reviews, refine backlog with Product Owner, and mentor developers while serving as domain expert for GTM stakeholders.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Own and deliver Salesforce solutions (Apex, LWC, Flow) and integrations across the GTM stack. Build and maintain the partner portal and payments integrations, ensure secure data flows and platform health, triage high-impact issues, apply engineering best practices, use AI tools to accelerate development, and mentor junior developers.
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Partner with HR and business leaders to deliver timely people insights and storytelling. Own employee listening, retention and quality-of-hire analyses, comp and performance cycle support, headcount planning, Snowflake data work, and build self-serve dashboards and AI-driven automation to scale decision-making.
