Klaviyo

The Mission of the Director of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Director of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

The payroll specialist will play an integral role on the Finance team at Klaviyo. This employee will process and analyze multi-state U.S. payroll for 200+ exempt and non-exempt employees on a semi-monthly basis. This individual will report to the Manager of Accounting, and will also support the People Operations team on a regular basis. This person must have in depth knowledge of payroll wage and hour laws, federal, state, and local tax laws, pre and post-tax benefits, and 401K plans. This position requires attention to detail, organization, and effective collaboration through all levels of the organization. 

AEs at Klaviyo are given a tremendous opportunity to have a huge positive impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way -- with the right customers whom they set up for success. AEs at Klaviyo run the entire sales cycle -- from qualification to demo to driving the buying process to close -- with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 50% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term.

Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 90 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Expert who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses with Klaviyo.

You’ll be charged with identifying the opportunities that make sense for Klaviyo; then planning, executing, measuring and optimizing these marketing programs. You’ll also be counted on to educate and support our platform partners: making sure our they know what we do; understand the value we deliver to their clients and end-users; talk about us in a way that’s consistent with our brand; and think of us whenever they’re advising their customers on how to drive more revenue.

Talking to and working with customers constantly. Hiring and managing exceptional Product Designers. Organizing, implementing and improving a world class design system. Making Klaviyo a globally recognized steward of user-centric, quality product design. Defining and executing product design processes that lead to beautiful, efficient and fast product experiences and workflows. Contribute to strategic prioritization of what we work on, when and why.

Klaviyo is looking for a director to lead our support team and experiment building out a services team for customers who don’t have the time to create content and think through strategies themselves. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- it’s critical that we’re experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering that with our customer teams leading the charge.

We are looking for a talented Sales Leader to join our fast growing Klaviyo Sales organization. The Sales Manager will be responsible for leading a team of 6+ Account Executives that sell into the SMB market. This includes hiring, training, forecast management, performance analysis, and day-to-day coaching/talent development. Our SMB team is growing incredibly fast and we need to keep up with the inbound demand. This team will close 100% of their business from inbound leads and work with companies doing less than $1m in annual revenue.

AEs at Klaviyo are given a tremendous opportunity to have a huge positive impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way -- with the right customers whom they set up for success. AEs at Klaviyo run the entire sales cycle -- from qualification to demo to driving the buying process to close -- with minimal air support, all while managing dozens of prospects at once. The best AEs are able to close over 70% of their opportunities, forecast their business with accuracy, and proactively manage and extract value from their territory long term.

We are looking for a talented Sales Development leader to join our fast growing Klaviyo Sales organization. The Outbound BDR Manager will be responsible for leading a team of Business Development Representatives to effectively prospect into target accounts and develop pipeline for the direct sales team. This includes hiring, goal setting, performance analysis, and day to day coaching and talent development. This role will be instrumental in developing Klaviyo’s future sales leaders as well as ensuring sustained business growth from the outbound channel.

Mission The Klaviyo Academy team provides critical how-to guides and resources for the Klaviyo customer base. Growing ecommerce and online service companies turn to us to help them better communicate with their customers. As a technical writer at Klaviyo, you cultivate expertise in our customers and their needs, learn how ecommerce businesses work inside and out, and translate that into helpful guides, videos, and other material that helps our

Site Reliability Engineering (SRE) is essentially what you get when you treat system operations as if it is a software problem. The mission of the Site Reliability Engineering team is to ensure uninterrupted service for Klaviyo customers and act as force multiplier for Klaviyo product teams to deliver better software faster. Klaviyo is a high growth technology driven company and is passionate about the user experience of its application and the well orchestrated operations of its service infrastructure. The SRE team works on its own initiatives to build foundational backend services but also builds tooling and automation to allow product teams to release and scale their software predictably. SREs are team players and embed themselves within product teams to advance the architecture and performance of software systems and to train their peers in topics such as debugging distributed systems, building self-healing capabilities or eking out every drop of performance possible. As a Site Reliability Engineer you will have ownership of foundational Klaviyo services and a big impact on our product teams. Klaviyo’s infrastructure, event processing, and team have grown 300% year over year so there are always new skills to learn and technical challenges to solve the right way.

Channel Managers at Klaviyo are given a tremendous opportunity to have a huge impact on developing our agency partner ecosystem. Their efforts lead to accelerated growth for both our partner’s and Klaviyo while also furthering their own careers. At Klaviyo, Channel Managers pride themselves on being marketing and product experts who focus on helping our agency partners grow their client’s business thereby setting up our agency partners for long-term success.

Our data science team is analyzing large data sets (we’re collecting billions of individual actions every month) and building products that enable our customers to grow faster and communicate more effectively with their customers. We’re looking for data science software engineers to build production features, models and pipelines.

Our data science team is analyzing large data sets (we’re collecting billions of individual actions every month) and building products that enable our customers to grow faster and communicate more effectively with their customers. We’re looking for machine learning engineers to develop machine learning models and pipelines for research and production.

Klaviyo is looking for data scientists to analyze large data sets (we’re collecting billions of individual actions every month), build models and ship products that enable businesses to grow faster and communicate with their customers. Our background as a team is building these models for the Fortune 50 and we want to democratize and open up that technology to everyone. The ideal candidate has a background in data science, statistics and machine learning and has done work ranging from exploratory analysis to training and deploying models. We use a wide variety of data mining and machine learning algorithms. The right candidate will have both a solid fundamental understanding and deep practical experience with at least a few modeling and machine learning techniques.

Customer Success Managers (CSMs) at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a CSM who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo.

A crucial first step in the sales cycle. Properly qualifying and learning about a customer's needs is integral to success in a sales role. We possess a deep understanding of the value of Klaviyo's platform and the positive impact it can have on our prospective customers. We pride ourselves on accountability, effort and working collaboratively to create positive outcomes. We understand that these values are essential to meeting goals and exceeding expectations.

Klaviyo is a product driven company, and we’re passionate about user experience and design.  The Product Designer will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full range of product design, interaction design, and visual design skills, and – individually – you will own the experience for at least one area/feature of the Klaviyo product.

A Product Manager at Klaviyo is obsessed with finding elegant technical solutions to complex customer problems. Our customers are eCommerce marketers who want to connect with their customers more effectively and measure their results instantly. Our customers are passionate, hard-working, understaffed, ambitious and fun people.

Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love tackling tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Klaviyo operates a real-time data platform coded in Python built for massive scale on Amazon Web Services (AWS). Engineers come to Klaviyo with experience in a variety of languages and from a number of disciplines.

Site Reliability Engineering (SRE) is essentially what you get when you treat system operations as if it is a software problem. The mission of the Site Reliability Engineering team is to ensure uninterrupted service for Klaviyo customers and act as force multiplier for Klaviyo product teams to deliver better software faster.

Sales Engineering is a critical part of the sales cycle but is NOT a typical “give demos” role. A true expert in the Klaviyo product, the primary mission of a Klaviyo Sales Engineer is to close deals with long term customers. The Sales Engineer is a go-to technical resource for the sales team, helping to make prospects successful through live assistance, behind the scenes support and education. A Sales Engineer relies on their technical expertise to effectively explain and apply technical concepts including APIs, the inner workings of the Klaviyo platform, and integrations with 3rd party and other client systems, to both prospects and teammates.

The support team at Klaviyo is a critical part of our future success. We take the success of our customers incredibly seriously and we are looking for only the best people out there. We are very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

Information Security & Security Engineering at Klaviyo: Klaviyo is a fast-growing and profitable startup located in the heart of downtown Boston. Our mission is to use data science to help ecommerce brands grow faster. We love taking on tough engineering problems such as building real-time analytics systems to process billions of events every day. We believe in ownership and autonomy and look for engineers and technical leaders who are passionate

Product Management at Klaviyo: The product team at Klaviyo is passionate about identifying, spec’ing and shipping solutions to solve customer problems. Klaviyo is a startup located in the heart of downtown Boston. We build software that helps tens of thousands of businesses have more relevant and personal relationships with billions of consumers. We are a product driven company and over invest in making beautiful, efficient and fast workflows

Channel Customer Success Managers (cCSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Our Partner Program mission is to deliver exceptional assistance to our partners and their customers with the highest level of quality in both product knowledge and account management skills, and in the process, consistently meet and exceed their expectations. We are looking for a cCSM who is passionate about providing the best experience to agency partners and their end clients as they scale their businesses with Klaviyo.

Content and Marketing Tool Development:  You’ll be part of how we bring to life data and information - through interactive ebooks, guides, data visualization, training, and reports. You’ll work closely with designers to create the best and most creative experience for users to interact with and understand data and information. Klaviyo’s marketing web properties: Working collaboratively with the other developers on the team, you’ll work on our CMS (we currently use WordPress) to add to, refine, and enhance our custom theme so that it maintains a standard of consistency and quality but also still empowers and supports the Marketing Team to be able to make updates and edits, post, and test. UI and interaction: You’ll push to improve user interactions and help make the site beautiful to look at and use. You’ll look for and implement improvements that enhance the functionality and ui of the main site, blog, and landing pages. When collaborating with designers, you’ll suggest ways to improve wireframes and mockups to make user interactions easier, more intuitive, and more interesting. Testing and optimization: You’ll work with the Performance Marketing team on an ongoing basis, developing for website tests and improvements that optimize site performance.

Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love taking on tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last. Klaviyo is looking for Lead System Software Engineer to take the ownership of a product area and lead a team of engineers in building and maintaining the product area.

Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love tackling tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.

Klaviyo is a Boston startup located right in the heart of downtown Boston. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love taking on tough engineering problems and look for full stack engineers who specialize in certain areas but are passionate about building, owning & scaling features end to end from scratch and breaking through any obstacle or technical challenge in their way. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.

Klaviyo sends over a billion emails a month across thousands of customers. Our Deliverability team is responsible for ensuring that these emails are successfully delivered into our customers’ inboxes. This work involves remediating blacklists, identifying spam traps, working with ISPs to optimize sending rates and working with clients to make sure they send email using best practices. The Deliverability team is currently looking for an

Klaviyo is looking for data scientists to analyze large data sets (we’re collecting billions of individual actions every month), build models and ship products that enable businesses to grow faster and communicate with their customers. Our background as a team is building these models for the Fortune 50 and we want to democratize and open up that technology to everyone. The ideal candidate has a background in data science, statistics and machine learning and has done work ranging from exploratory analysis to training and deploying models. We use a wide variety of data mining and machine learning algorithms. The right candidate will have both a solid fundamental understanding and deep practical experience with at least a few modeling and machine learning techniques.

Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.