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Manage daily lounge restaurant operations, service quality, staffing, guest satisfaction, health and safety, SOP compliance, revenue growth, budgets, recruitment, training, performance evaluation, and shift scheduling. Collaborate with kitchen, front office, and sales teams while providing hands-on operational support during peak periods and events.
The Lounge Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures.
ResponsibilitiesHere’s what you’ll do during a typical day:
Oversee daily restaurant operations, ensuring service quality, staffing efficiency, and health and safety standards
Handle guest interactions, enhance guest satisfaction, and manage complaints while implementing improvement initiatives
Maintain, train, and monitor service standards (SOPs)
Drive revenue growth through promotions while managing costs and budgets effectively
- Collaborate with other departments, including Kitchen, Front Office, and Sales
Oversee recruitment, training, performance evaluation, and shift management of team members
Provide hands-on operational support during peak periods and events
- 2 -4 years of management experience in a 4- or 5-star hotel environment
- Strong operational knowledge of restaurant operations and F&B service
- Strong leadership and excellent communication skills
- A guest-focused individual who consistently delivers service beyond established standards
- Solid understanding of financial management, including revenue, cost, and labor control
- Basic English communication skills
- Flexible and able to maintain a positive attitude in a fast-paced environment
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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