Jobs at Hilton

Welcomes hotel guests, processes check-ins and check-outs, verifies charges and payments, provides hotel and local information, promotes amenities through upselling, and resolves guest requests and concerns. The role requires accurate point-of-sale system use, strong hospitality, communication, teamwork, integrity, ownership, and a service-focused attitude.

Provides friendly guest service in hotel dining areas by clearing and resetting tables, transporting dishware, stocking and cleaning service stations, assisting servers with beverages and bread, and maintaining health, safety, sanitation, and alcohol-awareness standards. Requires full availability based on operational needs and guarantees one workday per week.

Maintains hotel facilities, guest rooms, public spaces, and support areas. Responds to guest and team member service requests, performs repairs across carpentry, plumbing, electrical, HVAC, and masonry, conducts preventive maintenance inspections, documents completed work, and escalates issues requiring further attention.

Leads banquet kitchen operations, coaches culinary staff, oversees production and service, develops menus and specials, coordinates with front-of-house teams, supports inventory and scheduling, and ensures compliance with health, safety, sanitation, and alcohol-awareness standards.

Prepare menu items according to recipes and quality standards, manage guest orders, perform advanced cooking techniques, inspect plates, maintain sanitary workstations, manage multiple tickets, assist with training, and follow health, safety, sanitation, and alcohol-awareness regulations.

Conducts interior and exterior hotel security patrols, identifies safety risks, investigates incidents, prepares accurate security reports, responds to emergencies, and assists guests professionally with safety and security concerns.

Leads Hilton Lifestyle hotel developments across North America from pre-signing through opening. Oversees architecture, design, construction, renovations, conversions, and adaptive reuse while balancing brand vision, operational performance, commercial priorities, and guest experience. Reviews design and construction documents, conducts site inspections, manages risks, coordinates owners and consultants, drives decisions, and maintains project reporting. The role requires hospitality development expertise, strong project leadership, and travel of 40–50%.

Leads enterprise sales strategy initiatives focused on extended-stay lodging growth. Develops strategic roadmaps, business cases, ROI analyses, go-to-market plans, program charters, performance initiatives, and executive presentations. Partners with sales, product, marketing, finance, operations, technology, and regional teams to influence decisions, align stakeholders, and operationalize global commercial strategies.

Coach a portfolio of Hilton hotels through structured service improvement programs. Responsibilities include diagnosing service gaps, facilitating root-cause analysis, creating and monitoring action plans, advising hotel leaders, analyzing guest and operational data, coordinating corporate stakeholders, tracking program progress, and supporting sustainable performance improvements. The role is remote within the U.S. with travel of up to 75%.

Leads global contact center capacity planning, forecasting, headcount, and hiring strategies. Builds predictive staffing models using Python, analyzes contact flows and staffing accuracy, and develops reports with MicroStrategy, Alteryx, and Power BI. Communicates data-driven recommendations to executives, partner managers, vendors, and operations teams while managing planning initiatives and optimizing service levels, customer experience, and costs.