Fund Administration Manager

The Treasury & Portfolio Services (TPS) Team, part of the Fund Administration department, is a group of financial professionals responsible for accounting and custody oversight across multiple Fund platforms and product lines. The team’s core functions include oversight of Funds’ net asset value (NAV) calculations, Fund distributions, cash management, facilitating Fund events, ensuring closed-end Fund compliance, developing accounting policies, and providing accounting/custody guidance.

The TPS Manager plays a key leadership role within this team, overseeing daily operations for a select group of analysts and driving various accounting and custody initiatives. This position requires strong technical accounting expertise, the ability to lead large-scale projects, and a focus on people management and development. Acting as a subject matter expert, the TPS Manager ensures the integrity and efficiency of accounting and custody oversight processes across the department.

Position Responsibilities: 

• Lead the resolution of complex accounting and operational issues

• Provide direct and/or indirect management to a team of TPS analysts 

• Take a leadership role in the oversight of the Custodian Bank relationships

• Display strong understanding and technical ability around fund accounting activities related to NAV calculation. Analyze impacting movements to the Funds’ NAVs and lead the NAV error resolution process.

• Perform final review of multiple daily and periodic deliverables completed within the team.  Ability to leverage accounting/custody/operational expertise to identify issues and provide guidance to staff around pertinent concepts within these processes.

• Act as team’s subject matter expert on multiple operational oversight functions completed within the team.  These functions will include a variety of accounting and custody initiatives such as: NAV Oversight, Distributions, SEC Yields, Distressed Securities, Closed-End Leverage, Fund Events and Oversight of Liquidity Facilities.

• Lead TPS in the completion of cross functional projects to support overall business initiatives

• Represent TPS and play an active role in various internal committees.  

• Coordinate the completion of quarterly Board of Trustees materials and/or presentations for senior management

• Ensure team adherence to detailed procedures and policies when completing objectives.  Identify and drive needed updates to applicable procedures to ensure continued relevance and risk mitigation.

• Lead the drafting of applicable accounting policies

• Provide support during internal/external audits and risk assessments

• Ensure adherence to various regulatory requirements

• Direct and oversee automation initiatives that utilize technology to help drive efficiency improvements and workflow optimization within the team

Required Qualifications:

• At least 10 years’ experience in the mutual fund accounting, operations, or financial services industry with progressive increase in responsibilities

• Bachelor’s degree in accounting, finance, or a related field of study

• Extensive experience and solid understanding of core accounting principles

• Extensive experience in leading teams and fostering employee development

• Strong technical, analytical, organizational, problem-solving, and verbal/written communication skills

• Proven ability to manage large-scale projects effectively

Preferred Qualifications:

• Outstanding communication skills, including strong presentation and meeting facilitation abilities  

• Ability to apply knowledge and experience to identify and help generate improvements in operational efficiency

• Strong sense of ownership across responsibilities and team initiatives

• Ability to arbitrate and resolve conflicts between internal and/or external constituents when necessary

• Ability to adhere to and develop appropriate procedures and controls to mitigate risk across the business

• Proficiency in Microsoft Office Suite (particularly Microsoft Excel) and familiarity with Bloomberg

• Familiarity with tools such as Power BI, Alteryx, and other data compilation/workflow tools a plus

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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