Jobs at Manulife

Leads Client Service Representatives and Quality Assurance professionals supporting brokerage and advisory clients. Responsibilities include coaching teams, establishing performance standards, monitoring service quality, overseeing regulatory and supervisory compliance, managing escalations, improving workflows, supporting new initiatives, and reporting performance and risks to senior leadership. Requires FINRA licensing, brokerage or advisory client experience, regulatory knowledge, and leadership capability.

Senior technical leader designing multi-cloud (Azure, AWS) and hybrid architectures, modernizing legacy environments, driving IaC and automation (Terraform, Bicep/ARM, Ansible), integrating enterprise platforms (ServiceNow, New Relic), ensuring security, observability, resilience, cost optimization, and guiding implementation through delivery and operations.

Owns and advances enterprise marketing automation, personalization, and customer engagement capabilities. Serves as the Adobe Marketo subject matter expert, defining platform architecture, governance, integrations, campaign frameworks, customer journeys, segmentation, and triggered communications. Partners with Marketing, Analytics, Technology, and business stakeholders to implement scalable automation, measurement, testing, compliance, and operational improvements across the customer lifecycle.

Manage end-to-end production projects across print, direct mail, digital, and fulfillment channels. Coordinate business partners, creative teams, fulfillment teams, and external vendors while overseeing print production, procurement, bidding, scheduling, invoices, mailing lists, distribution, inventory, reporting, and process improvements. Ensure communications are delivered accurately, on time, and cost-effectively.

Two-year early talent program developing data engineering professionals. Responsibilities include building and maintaining scalable data pipelines, integrating and transforming data, developing data models, implementing quality checks, and supporting data governance. The role uses SQL, Python, cloud platforms, and modern data engineering tools while collaborating with engineers, analysts, and business partners on production data solutions.

Leads product finance for wealth and asset management, including product P&L ownership, forecasting, pricing, profitability, launches, rationalization, capital deployment, and strategic business cases. Partners with Product, Distribution, Marketing, Investments, Operations, Risk, Legal, Tax, and senior leadership to translate complex economics into recommendations. Oversees executive reporting, governance, performance improvement, cross-functional initiatives, and finance team development.

Leads U.S. NAIC and tax valuation activities, including tax reserve deliverables, financial analysis, regulatory submissions, Asset Adequacy Testing, Actuarial Opinion Memoranda, and actuarial filings. Provides guidance on complex valuation and accounting matters, responds to regulatory and IRS inquiries, presents results to senior management, supports governance, and partners with AI teams to modernize valuation processes.

Designs, builds, and operationalizes machine learning models and production AI systems, including classical ML, deep learning, and LLM solutions. Develops end-to-end ML pipelines with CI/CD, monitoring, and performance tracking; establishes scalable and secure architecture standards; applies MLOps practices; collaborates with technical and business teams; and mentors junior engineers. The role focuses on NLP, document understanding, unstructured data, distributed computing, cloud platforms, and production-grade engineering.

The Senior Compliance Manager provides compliance advisory support across retail and wealth management businesses. Responsibilities include identifying regulatory risks, supporting compliance monitoring and testing, administering policies and controls, reviewing regulatory developments, preparing governance reporting, supporting audits and examinations, tracking remediation, and partnering with Legal, Risk, Audit, Operations, Technology, Marketing, and Product teams.

Drive new business and client retention for IGP’s Captive employee benefits proposition. Responsibilities include building pipelines, closing sales, managing long-term client and advisor relationships, meeting sales goals, delivering workshops, supporting global RFPs and finalist presentations, attending industry events, collaborating with network partners, mentoring colleagues, and traveling cross-border to meet clients and advisors.

Performs fund accounting analysis and first-level oversight across NAV production, custody, distributions, reconciliations, cash management, service providers, and operational controls. Investigates accounting exceptions, NAV fluctuations, complex investments, and operational incidents; researches U.S. GAAP and regulatory requirements; supports fund events, strategic initiatives, governance committees, and management reporting. The role develops recommendations, escalates risks, and contributes to control improvements across investment products.

Lead the Retail Long-Term Care re-rate program across filing, analysis, build, QA, implementation, and ongoing operations. Serve as the technical subject matter expert, lead execution teams through program waves, address stakeholder needs and future issues, and provide senior leaders with expertise in meetings and presentations.

Leads tax compliance, reporting, advisory, and technical oversight for regulated investment companies and alternative investment products. Reviews tax returns, distributions, book-to-tax analyses, shareholder reporting, fund transactions, and regulatory requirements. Partners with investment, legal, product, treasury, operations, and external stakeholders to resolve complex tax matters. Manages tax professionals, strengthens controls, improves processes through automation, and provides practical guidance on tax law and product decisions.

Validate and independently challenge AI, machine learning, and generative AI models before production deployment. Assess model design, performance, fairness, safety, explainability, robustness, and risk through testing, benchmarking, sensitivity analysis, and quantitative review. Document findings, recommend remediation, support model governance and inventory processes, communicate technical results to diverse stakeholders, and mentor junior data scientists.

Provides hands-on technical leadership for full-stack development, modernization, and production support of a life insurance illustration platform. Designs scalable solutions, translates actuarial and business requirements into software, modernizes legacy systems, and ensures secure, accurate, compliant calculations. Leads architecture, coding, testing, troubleshooting, CI/CD, observability, and technical reviews while mentoring engineers and coordinating with actuarial, product, architecture, operations, cybersecurity, and delivery stakeholders.

Leads complex, end-to-end technology initiatives across engineering, business, vendors, and senior stakeholders. Oversees planning, execution, risks, budgets, dependencies, testing, releases, and modernization strategies. Provides technical guidance across legacy and modern architectures, cloud adoption, security, data, DevSecOps, and enterprise platforms. Applies deep life insurance knowledge to illustration engines, product systems, point-of-sale, underwriting, policy administration, compliance, and regulated technology delivery while influencing cross-functional teams without direct authority.

Senior AI leader driving end-to-end delivery of AI solutions across Corporate Functions, focusing on fraud detection and financial crime prevention. Leads cross-functional teams, defines roadmaps, provides hands-on technical architecture and prototyping, ensures governance/security/compliance, promotes enterprise reuse, and drives stakeholder adoption and measurable business outcomes.

Leads architecture strategy, technology roadmaps, modernization, and governance for Fund Administration and Transfer Agent capabilities. Designs secure, resilient cloud-native solutions spanning applications, platforms, data, and integrations. Translates business requirements into enterprise-scale architectures, develops standards and reusable patterns, presents recommendations to senior leaders, mentors technical teams, and applies AI-enabled solutions to improve business outcomes.

Manages compliance activities across business units, including AML/ATF programs, enhanced due diligence, watchlist and transaction monitoring alerts, privacy incidents, regulatory reporting, policies, procedures, training, and special projects. The role advises business teams, interprets regulatory requirements, supports compliance decisions, maintains stakeholder relationships, and represents Compliance on organizational and global initiatives.

Owns the strategy, roadmap, delivery, operational health, modernization, and AI evolution of a life insurance new business and underwriting platform. Leads engineering and quality teams, manages vendors, oversees governance and regulatory alignment, and partners with business, architecture, data, risk, and operations stakeholders. The role drives platform stability, automation, intelligent decisioning, measurable business outcomes, and continuous improvement across underwriting workflows and integrations.