Jobs at Manulife

Lead commercial mortgage pricing oversight, transaction analytics, allocation management, portfolio and client reporting, and strategic initiatives. Maintain and enhance pricing models, reporting, and analytical tools, ensure data integrity, incorporate accounting/regulatory considerations (IFRS 9, NAIC), and present insights to senior stakeholders. Collaborate with Origination, Credit, Accounting, ALM, and external clients to support portfolio performance, allocation compliance, and new lending initiatives.

Design, develop, test, deploy, and maintain full‑stack web applications. Build front-end interfaces, back-end logic, APIs and databases; troubleshoot accessibility and performance; integrate with Salesforce; create automated tests, prototypes and documentation; participate in code reviews and continuous improvement.

Lead design and delivery of Salesforce-based solutions for Global High Net Worth business. Elicit requirements, produce user stories and acceptance criteria, collaborate with Scrum teams and vendors, design workflows, support testing and deployment, and develop transformation roadmaps aligned with business and IT strategy.

Lead customer communication strategy and execution to drive engagement and adoption across digital and traditional channels. Manage cross-functional go-to-market coordination, campaign operations, compliance review, performance analytics, and project updates. Promote digital-first initiatives (storefront registrations, paperless adoption) while applying test-and-learn tactics to improve customer outcomes in a regulated financial services environment.

Lead end-to-end development and deployment of fraud detection and risk analytics using machine learning and Generative AI. Design probabilistic, anomaly detection, ensemble models; build and monitor RAG/LLM systems; fine-tune and deploy models on Azure; collaborate with engineers and business partners to operationalize solutions and review peers' work.

Design and deliver secure, scalable enterprise solutions. Partner with engineering, product, and business teams to create architecture artifacts, ADRs, POCs, and technical designs. Guide teams through project lifecycles, evaluate vendors, drive cloud adoption, AI integration, IaC, containers, and serverless patterns while ensuring security, compliance, and reusable architecture standards.

Design, develop, and maintain scalable web applications using React front ends and .NET 8 back ends. Build RESTful APIs and microservices, implement CI/CD with GitHub Actions, troubleshoot performance issues, participate in architecture and code reviews, and mentor junior engineers while collaborating with cross-functional teams.

Support product strategy and transformation for retirement offerings through research, ideation, business case creation, roadmap management, and product communications. Lead intake of new ideas, collaborate with analysts and SMEs, and prepare leadership reporting to drive feature launches and continuous improvement.

Lead product development from strategy through launch for investment products across retail, institutional, retirement, and wealth channels. Build business cases, coordinate cross-functional initiatives, monitor market and regulatory trends, support commercialization, and prepare governance materials and executive presentations. Focus includes public/private markets and emerging digital asset opportunities.

Analyze NPS, OSAT, research, journey analytics and operational metrics to identify customer friction, root causes and opportunities. Generate executive-ready insights, forecast NPS, build dashboards, and partner with stakeholders to drive prioritized CX actions, measure outcomes, and ensure accountability.

Support US Retirement pricing by performing financial, profitability, and risk analyses; build and validate pricing models; analyze large datasets; develop reports and insights; partner with Sales, Actuarial, Finance, Product and other teams to inform pricing decisions and drive process improvements.

Lead and execute creative direction for John Hancock, managing a cross-functional creative services team across design, video, digital and print. Drive brand storytelling, governance, and data-informed design (HCD, NPS). Align creative priorities with business goals, develop talent, oversee production, and collaborate with stakeholders and agencies to deliver scalable, high-quality experiences.

Senior individual contributor who defines and advances US B2B brand strategy, advises senior leaders, leads integrated brand campaigns, ensures brand consistency across channels, partners cross-functionally, and measures brand performance using data and market research to drive awareness and business growth.

Lead embedded, human-centered AI workforce transformation by assessing workflows, designing human+AI operating models, piloting changes, measuring impact, and scaling adoption. Collaborate across business, AI, risk, data, People Partners, and Talent teams to translate redesigns into role archetypes, decision rights, skills, capacity, and workforce transition plans.

Support Private Markets IR Operations for Timberland and Agriculture fundraising. Own marketing materials, manage RFPs/RFIs/DDQs, coordinate investor events, maintain data rooms, and lead cross-functional projects to streamline IR processes and reporting.

Lead an omni-channel communications platform team to gather stakeholder requirements, prioritize a technical product backlog, define user stories, run agile ceremonies, track KPIs, monitor system performance, and drive roadmap and platform strategy to improve customer communication experiences.

Support GWAM business continuity management and operational resilience by developing and executing BCM strategies, identifying and assessing critical operations, creating remediation and exit plans, running simulations and tests, and tracking KPIs. Collaborate with cross-functional stakeholders, third-party owners, and enabling programs to maintain readiness and regulatory compliance.

Execute risk-based compliance testing, evaluate design and operating effectiveness of controls, document testing and evidence in a GRC platform, analyze results to identify deficiencies, draft testing reports, and work with Audit, Risk, and Business Unit Compliance to support remediation.

Design, develop, and deploy scalable AI solutions for document analytics using CV, NLP and LLMs. Research image processing and OCR, build data pipelines and cloud-backend AI applications, mentor junior staff, and run ML experiments and MLOps/LLMOps.

Build, test, deploy, and optimize automated, personalized email and digital campaigns and journeys using Marketo and enterprise MarTech. Partner with Product, Analytics, Technology, and MarTech teams to manage platform integrations (Salesforce, CDP), ensure data-driven segmentation, deliver campaign reporting, and maintain compliance, QA, and operational standards while improving personalization and performance.