Senior Investment Operations Analyst, Private Markets

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

• Support the end-to-end operational lifecycle of private market investments, including capital calls, distributions, investment fundings, expense payments, reimbursements, and other cash movements such as tax payments, management fees, and interest payments.

•  Request, validate, and coordinate complex investment and cash transactions, ensuring appropriate supporting documentation, approvals, and compliance with established operational controls.
•  Manage and monitor fund and investment cash activity, including bank account balances, incoming and outgoing wires, internal transfers, and deal fundings. This includes monitoring LP/GP capital call receipts and processing distributions across various bank accounts.
•  Coordinate wire activity and payment processing, including preparation of wire directives, verification of payment instructions, and adherence to segregation-of-duties and approval controls.
•  Perform portfolio, cash, and transaction reconciliations and independently lead timely investigation and resolution of operational breaks, discrepancies, and transaction issues with internal teams, custodians, administrators, banks, and other counterparties, often under tight deadlines.
•  Coordinate corporate action elections with portfolio managers and custodian banks, ensuring selections and instructions are communicated and processed accurately and within required deadlines.
•  Support banking and liquidity activities, including account administration, cash monitoring, banking platform access, and coordination with custodians and banking partners.
•  Coordinate operational activities related to fund credit facilities and letters of credit, including funding requirements, fees, compliance documentation, and related reporting. Monitor fund liquidity and assess upcoming funding requirements to determine whether activities can be funded with available cash or require borrowing under the applicable credit facility.
•  Partner closely with investment teams, fund administrators, custodians, Treasury, Finance, Infrastructure Operations, and front office teams to support the timely and accurate execution of investment activities.
•  Monitor operational risks and maintain a strong control environment, including segregation of duties, bank portal entitlements, transaction approvals, documentation standards, and audit and compliance support.
•  Lead or participate in process improvements, automation, system enhancements, and implementation of new operational workflows to increase efficiency, strengthen controls, and reduce operational risk.
•  Develop, maintain, and enhance operating procedures, controls, and process documentation across Private Markets Investment Operations, including documentation for new and evolving processes.
•  Serve as a subject matter resource and escalation point, providing guidance and cross-training to team members and supporting consistent application of operational processes and controls.

Required Qualifications:

• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field.
• 5+ years of experience in investment operations, fund administration, investment accounting, portfolio reporting, or alternative investment operations.
• Experience supporting Private Equity, Private Credit, Infrastructure, Real Estate, or other private market investment strategies preferred.
• Strong understanding of capital calls, distributions, investment accounting, partnership structures, and investment lifecycle events.
• Experience working with investment managers, custodians, fund administrators, and finance teams.
• Advanced Excel skills and experience with investment management, accounting, or reporting systems.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Excellent communication and stakeholder management capabilities.
• Professional designations such as CFA, CAIA, CPA, CSC, or progress toward completion are considered an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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