Lead a Franchise Business Consultant team to drive franchise revenue, profitability and student results. Own departmental P&L, budgets, KPIs, partner with marketing, conduct field visits, hire and train FBCs, run conventions and regional meetings, and manage the Franchisee Advisory Council while delivering operational and financial performance.
The Director of Franchise Operations oversees a team of Franchise Business Consultants with the main goal of driving franchise revenue and profitability for an educational company.
PRIMARY FUNCTIONS/RESPONSIBILITIES
Set and achieve financial goals for the department with full P &L responsibility
- Drive customer centric focus on continually improving student results
- Deliver world class franchisee profitability through revenue gains and cost savings
- Develop the overall departmental business plan including budgets and KPI goals on a monthly, quarterly and annual basis; provide updates to the management team on performance
- Partner with the marketing department to analyze and improve customer lead generation
- Champion corporate initiatives with the franchise community
- Attend and participate, where appropriate, In local market franchise advertising cooperative meetings
- Act as an interdepartmental liaison
Lead the Franchise Business Consultant (FBC) Team
- Conduct field visits with FBC's and franchisees to improve profitability, KPis and service delivery
- Set goals and develop quarterly, monthly and weekly actions plans with each FBC to meet them; provide on- going feedback to improve performance in meeting goals
- Partner with FBCs and their franchisees to meet marketing objectives
- Interview, hire and train all new FBC's
- Develop skill set with FBC's through weekly team calls, quarterly team meetings and additional follow up
Cultivate our franchisee-franchisor partnership
- Help every member of the system work toward a growth mindset culture
- Lead the Annual Convention and periodic regionals and local area meetings
- Manage the Franchisee Advisory Council
Additional Responsibilities
- Track record of delivering top financial performance
- Demonstrate excellence in leadership
- Strong communication skills to lead team trainings and internal meetings, write company- write messages and speak publicly to large audiences
- Analytical approach to problem solving
- 4 Year Degree
- 5 to 10 years of Multi-unit experience
- Excellent management and leadership
- Effective ability to develop employees and give feedback
- High energy level
- Proficient in Microsoft Office, Excel and Sharepoint
- Strong written and oral communication skills
- Adept presentation, training and team building skills
- Effective organizational and follow up skills
- Detail oriented
Similar Jobs
Travel
Lead regional franchise operations for Hertz, Dollar, and Thrifty across North America. Support franchisees through operational guidance, training, P&L and fleet modeling, compliance audits, contract administration, and growth initiatives. Build franchise relationships, monitor performance and customer satisfaction, develop corrective action plans, and coordinate onboarding and franchise development activities. Partner with cross-functional teams to drive profitability, ensure brand standards, and support conferences and franchise events.
Biotech
Lead global clinical operations for the Hematology franchise, managing GCPL/gCSM teams, strategic program planning, resource and budget forecasting, vendor governance, risk/issue escalation, and cross-functional collaboration to ensure clinical trial execution aligned with regulatory standards (ICH/GCP).
Food
The Director of Franchise Operations will lead operations for 500+ Wingstop franchises in the Northeast, focusing on P&L management, KPIs, and team development.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
