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About This Role:
As an Enterprise Webcast & AV Specialist, you will be instrumental in planning, coordinating, and delivering enterprise-grade AV and webcast support services for both internal and external events, including executive broadcasts and global town halls. This role involves providing hands-on technical leadership for live event production, ensuring platform readiness, and maintaining streaming service continuity across various sites and venues. Acting as a secondary escalation point for enterprise webcast platforms, you will ensure proactive testing, risk mitigation, and rapid incident resolution. You will collaborate with Corporate Communications, Digital Workplace, Infrastructure, and vendor teams to deliver consistent, high-quality broadcast experiences. Your contributions will aid in evolving and enhancing Biogen’s global AV and webcast service portfolio, positioning the company at the forefront of innovative communication solutions.
What You’ll Do:
- Lead configuration, testing, and operational readiness of enterprise streaming platforms such as Kaltura and webcast encoders.
- Ownership of incident troubleshooting and service improvement initiatives to enhance overall performance.
- Schedule and plan AV/webcast events, aligning stakeholders and ensuring readiness of setups.
- Oversee operations of custom AV spaces on campus, acting as the primary contact for testing and improvements.
- Validate platform health and conduct pre-event streaming path testing for live events.
- Coordinate encoder, network, and CDN for seamless live event execution.
- Manage off-site venue coordination to ensure AV needs meet Biogen standards.
- Resolve AV-related ITSM tickets within SLAs, contributing to service improvement.
- Collaborate on AV standards and improvements alongside Digital Workplace and vendor partners.
- Provide backup coverage for global webcast service owner during peak periods.
Who You Are:
You are an adaptable and detail-oriented individual with a passion for delivering high-quality broadcast experiences. Your ability to remain calm under pressure and resolve technical issues during high-profile live events sets you apart. You thrive in collaborative environments, where you can engage with diverse teams to create seamless event productions. You possess a proactive mindset, always looking for ways to improve systems and processes. Your strong communication skills enable you to effectively guide stakeholders and ensure optimal event outcomes.
Required Skills:
- At least 5 years experience in supporting AV and webcasts for large-scale events.
- Bachelor’s degree in a technical or engineering field.
- Expertise in video streaming architectures, including CDN and encoder media routing.
- Familiarity with enterprise webcast platforms, preferably Kaltura.
- Strong problem-solving and incident management skills.
Preferred Skills:
- AVIXA CTS certification or willingness to attain within the first year.
- Vendor certifications in Microsoft Teams Rooms or Zoom Rooms.
- Experience collaborating with senior stakeholders during high-profile events.
Additional Information
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
Biogen Cambridge, Massachusetts, USA Office
225 Binney Street, Cambridge, MA, United States, 02142
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