Step into a role of Provider Relations Manager where you will be responsible for executing education provider management in support of the EdAssist education provider product portfolio for a portfolio of enterprise EdAssist clients. The manager will be responsible for maintaining and fulfilling client contracts and SOWs (Statements of Work) related to education providers and their custom networks.
The manager will participate in recruitmentand onboarding activities, maintain relationships by serving as the primary point of contact, and update agreements/contracts. Additionally, they will assist with provider performance reviews in standard and custom product delivery settings. They must have extensive client-facing experience and be comfortable working independently. Experience with higher education and workforce education industries—specifically related to corporate and channel partnerships, advancement, or strategic enrollment—is highly desirable. The Manager will report to the Director of Provider Relations within the EdAssist Product Team.
Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.
Responsibilities:
Depending on the line of business, the position may perform some or all of the below functions:
Fulfills client SOWs and contractual obligations for the assigned portfolio of clients
Internal project management support
Maintain client custom networks, custom network assessments, reporting support and delivery to clients
Recruits and onboards education providers as part of standard and custom provider product delivery, engaging in initial outreach, agreement/contract negotiations, provider orientation/training, and similar activities.
Serves as primary point of contact for provider-related inquiries, troubleshooting, and escalations for assigned portfolio of clients
Serves as internal SME (subject matter expert) for internal and client-facing project support
Proactively develops and grows strong partnerships with providers and clients to maintain current knowledge of provider offerings and to optimize outcomes.
Collects and analyzes provider/client alignment metrics to contribute to performance reviews and inform provider engagement strategy
Work closely with internal teams to facilitate provider product service delivery, quality control, and issue resolution.
Perform other related duties as assigned that support the objective of the position
Support the Director on client and provider-focused initiatives and product development
Minimum Qualifications:
Bachelor'sdegree
Experience Required: 3 years in partnership or account management or a position with similar requirements; higher education experience preferred.
Additional Job Requirements
Proficiency in Microsoft 365 Suite required; Salesforce proficiency preferred
Excellent oral and written communication skills including proficiency in client-facing communications
Proven project management skills
Evidence of being highly detail-oriented and organized with ability to work well across teams and in distance/work-from-home environments
Self-starter who is comfortable working in dynamic, evolving environments
Bring your leadership skills and passion for early childhood education to Bright Horizons, where you’ll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the possibilities!
Salary/Hourly Rate and Other Compensation Disclosures:
The annual starting salary for this position is $86,000 - $95,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Benefits:
Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:
Medical, dental, and vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.
Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Top Skills
Bright Horizons Newton, Massachusetts, USA Office
Newton is a desirable community in which to live and work. They have an excellent public school system; safe and attractive neighborhoods; an active community life; multiple transportation systems; and proximity to Boston.
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