Partner Support Engineer

| Hybrid
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Overview:Rapid7 is a leader in the security market. It’s a portfolio of solutions designed to enable teams to identify and respond to security risks and fight off attacks. Most importantly, Rapid7 is a platform. The platform is what differentiates Rapid7 from all the other security vendors out there. The platform allows customers to collect all the data, be smarter than the bad guys and drive coordinated response across teams - IT, Security and Devops. The platform only delivers on its promise if it integrates with our customers’ environments. Those integrations must be well-designed, easy to deploy and supportable by Rapid. Making sure the integrations do their job is your job. You will work with the Rapid7 alliances team and its growing partner network to make sure that when partners build integrations, they’re well designed and that they work in the field when deployed. You’ll troubleshoot integrations, and act as the key liaison between Partners and Rapid7 teams to fix problems in the field and build those learnings back into the integration. You’ll work with our Product and Alliances teams to design systems to scale certification of partner integrations. The scope of your responsibilities will grow as needed to make sure that you can succeed in your job.  Job Responsibilities:

  • Review proposed integrations with partners. Provide technical support
  • Act as a platform integration expert in discussions with partners
  • Own the certification process for partner integrations
  • Act as the main technical liaison between Rapid7 product/platform teams and partners when troubleshooting integration issues in the field
  • Build and maintain relationships with technical leaders in our partner organization to align roadmaps and changes that impact integrations.
  • Consult the alliances organization on integration best practices, and act as the key technical expert for the team

Job Requirements:

  • You don’t have to be a code-committing developer, but you do need demonstrated technical understand of APIs, integration best practices, and a conversational understanding of development technologies. Concepts like JSON, CRUD, REST are right in your wheelhouse
  • If you read our API documentation, you would understand it and be able to explain it to others
  • You have held a technical role in a software company before. This probably can’t be your first job, unless you’re a technical savant
  • You genuinely like working cross-functionally, and can handle working with needy people without just rolling over and doing whatever they ask you to do
  • You like learning about the technical environments of lots of different solutions

Extra Credit:

  • You have worked in the security industry
  • You know Rapid7 products
  • You have actually built integrations. Any coding experience is definitely a plus

Why this is a good job...

  • You can impact one of Rapid7’s most important challenges
  • You get to work with product teams and see real things get built
  • It’s not boring. We move fast, break things (and then we fix them)
  • You will be at the forefront of innovation in the security industry
  • You get exposure to business and strategy at Rapid7
  • If you succeed here, you can pick from a lot of different jobs in the future
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants and public transport close by.

An Insider's view of Rapid7

What does your typical day look like?

For the majority of the day it’s a mix of weekly check-ins with various teams, project updates, and the occasional brainstorm.

When I’m not in meetings I’ve got headphones in while planning, writing, or designing — at my desk or perched somewhere around the office.

Grace

Senior Brand Storyteller

How has your career grown since starting at the company?

Ive been on many teams in my time at Rapid7 and they have certainly “grown” from a size perspective, but more importantly, they all evolved with the changing times and needs. Some of the teams I was on were critical for our sales grown in an emerging market and though they no longer exist by name, I can see the tangible impact we made.

Sarah

Manager, Commercial Sales

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Our remote work program includes full-time remote for specific positions, Work remotely on occasion as needed.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Rapid7 is led by a diverse management team that represent the security community we serve. We believe that we all have a responsibility to continuously improve our DE&I efforts.
Mandated unconscious bias training
We believe in continuous learning, our in-house trainers conduct consistent diversity trainings. We advocate for diverse thinking and strive to cultivate a workforce that mirrors the best minds.
Diversity employee resource groups
We have so many amazing and organically created employee resource groups! These internal Rapid7 communities allow for an authentic experience where diverse employees and allies can come together.
Hiring practices that promote diversity
We've taken the Parity Pledge, we reinforce strategic recruitment, we are committed to diversity partnerships, and we understand the importance in training around unconscious bias.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Our employees receive unlimited hours per year of paid volunteer time.
Paid holidays
Paid sick days
Employees receive unlimited hours per year of paid sick leave.
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Some meals provided
Employees get free lunch during quarterly in-office Town Halls and some team meetings.
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Variable.
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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