eData Client Services Project Manager

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a tech-savvy, client-focused eData Client Services Project Manager for our eData practice.

This role offers the opportunity to work with a dynamic practice group, collaborating with leading lawyers and a seasoned eDiscovery team to deliver exceptional client service. You'll play a key role in ensuring every client interaction reflects eData’s deep discovery expertise and leaves clients with confidence in our support and solutions.

Morgan Lewis recognizes the benefits of supporting flexible working arrangements. This position can be resident in any one of our Boston, Dallas, Houston, Miami, or Washington DC offices with a hybrid 3 day in-office working arrangement

What you’ll do:

Provide Subject Matter Expertise & Case Consultation:

• Serve as the primary point of contact for internal and external clients on discovery-related matters.
• Provide hands-on strategic consultation across the EDRM, especially in collection, processing, analysis, and production.
• Offer guidance on search term logic, ESI protocols, production formats, cost-saving measures, and use of advanced technology (e.g., email threading, analytics).
• Demonstrate deep working knowledge of platforms like RelOne and other eDiscovery Platforms

Client Engagement & Service Excellence:

• Model responsiveness, proactive communication, and high-touch client support.
• Anticipate needs, provide updates before asked, and deliver white-glove service.
• Manage multiple deadlines and shifting priorities while maintaining composure under pressure.

Quality Control & Risk Mitigation:

• Lead QC for all deliverables including search terms, production specs, processing work, and matter documentation.
• Spot issues early, escalate appropriately, and implement remediation strategies.
• Ensure compliance with firm protocols, chain of custody standards, and risk management policies.

Project & Workflow Management:

• Develop project plans, assign roles and tasks, and ensure timelines are met

• Collaborate with operations, vendors, and internal teams to execute against deliverables
• Participate in process improvement and cross-functional initiatives within the practice group

Support Business Development & Financial Management Goals:

• Represent eData in client-facing opportunities and cross-sell services across departments.
• Deliver training and act as subject-matter liaison throughout the lifecycle of a matter.
• Support pricing and billing processes, including AFAs, time management, and value-add edits.

Compliance & Professional Development:

• Maintain daily timekeeping and follow all firm and departmental procedures.
• Stay current on legal tech trends and continuously seek out learning opportunities.
• Take ownership of your career growth and actively participate in internal initiatives.

Collaborate and connect:

• Work with eData partners, leadership, and all levels of team members in the practice including eData Client Services, Operations & Administration, Development & Technology and cross-functionally with stakeholders globally across firm departments and practices.

What Sets This Role Apart:

• Innovation focus: Support lawyers advising on eDiscovery services – an area at the forefront of client demand.
• Career Development: Build specialized knowledge in a dynamic, high-growth practice with clear opportunities to demonstrate impact and advance.
• Culture of excellence: Join a collaborative, forward-thinking team recognized for creativity, responsiveness, and client service.

Who we’re looking for:

• A proven professional with strong strategic thinking and execution skills, and a minimum of minimum of five years of experience in litigation support or eDiscovery consulting with at least two of those years in a multi-office law firm or an alternative legal service provider
• Ability to thrive in high-stakes, detail-heavy environments, and eager to serve as a trusted advisor on discovery strategy, tools, and best practices.
• Strong communication skills, with the ability to influence, collaborate, and build trusted relationships.
• A data-driven mindset with the ability to translate insights into actionable strategies.
• Results oriented with strong time management, planning and organizational skills to effectively prioritize and balance multiple projects and assignments.
• Ability to act with a high degree of integrity, discretion, and responsiveness, and superior reasoning skills and sound business judgment.
• Technical expertise including Microsoft Office Suite, Aspera, Beyond Compare, CaseNotebook, TrueCrypt, and RelOne.

Qualified candidates must apply online by visiting our website at www.morganlewis.com and selecting “Careers.”

#LI-Hybrid #LI-ML2

For positions in Boston, MA the salary range for this job posting is: $114,200.00 - $182,750.00.

For positions in Washington, DC., the salary range for this job posting is: $119,200.00 - $190,675.00

The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additionally, salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at-will position" and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, firm or individual department/team performance, and market factors.

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law.  If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or [email protected]

If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.