Director of Solutions

Job Title: Director or Solutions
Employment Status: Full-time 
Office Hours: Monday - Friday, in-office with 1 day WFH option
Location: Boston, Massachusetts 
Salary: $145,000 - $165,000 + variable comp + equity options
*OTE may be negotiated based on experience level

As a Ketryx Director of Solutions, you will lead and scale our high-performing Solutions Engineering team. This role goes beyond individual execution, focusing on team leadership, cross-functional alignment, and building the infrastructure to support sustainable growth. We offer the autonomy and support that encourages your personal and professional growth as we continue to scale our operations in the Boston office.

Our ideal candidates will have demonstrated previous results in a fast-paced and demanding atmosphere. Someone who is a self-starter and eager to contribute new ideas and strategies in a fast-growing startup will do well in this position. In this role, you will be allowed the opportunity to implement your target-driven work ethic and support Ketryx's mission to impact 100 million patient lives by 2030. This position will be based in our Cambridge, MA office. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment Visas (including H-1B), F-1 visas, or Optional Practical Training (OPT) status at this time.

• Lead and Scale the Solutions Engineering Function: Oversee the Solutions Engineering team, including team leads and individual contributors. Set the strategic direction, define success metrics, and ensure the team operates with consistency, clarity, and impact.
• Coach and Develop Talent: Mentor Solutions Engineers. Foster a culture of excellence, collaboration, and continuous learning through structured career development, training programs, and performance feedback.
• Establish and Optimize Processes: Design and refine scalable systems for onboarding, knowledge sharing, demo delivery, and customer engagement. Champion best practices across the team.
• Cross-Functional Leadership: Act as the key liaison between Solutions Engineering and other departments (Sales, Product, Marketing, Customer Success). Ensure seamless handoffs, clear communication, and aligned objectives across functions.
• Strategic Account Support: Serve as an executive sponsor or escalation point for high-impact opportunities. Guide solution architecture for strategic deals.
• Drive Thought Leadership: Create and standardize technical narratives and solution architectures tailored to the unique regulatory challenges of our customers.
• Measure and Improve Team Performance: Define KPIs, track performance, and continuously optimize based on business needs and customer feedback.
• Stay Ahead of the Curve: Monitor industry trends, emerging regulations, and competitive movements to ensure our offerings remain best-in-class and compliant.

• Bachelor’s degree in Computer Science, Biomedical Engineering, or a related technical field.
• 8+ years of experience in solutions engineering, technical sales, or customer-facing roles, including at least 3 years in a team leadership or management capacity.
• Proven success leading and scaling technical teams in a high-growth or startup environment.
• Deep understanding of Application Lifecycle Management, DevOps, and software development in regulated industries.
• Strong executive presence with excellent communication and presentation skills, capable of influencing technical and non-technical stakeholders.
• Experience working cross-functionally at a leadership level.
• Familiarity with software validation processes and regulatory frameworks 
• Willingness to travel as needed.

• Experience building or restructuring a Solutions Engineering function.
• Background in life sciences, medtech, or regulated software development.
• Strong operational acumen with a track record of improving internal processes and team efficiency.
• Previous experience in a Director or equivalent role in a SaaS company.
• Previous startup experience.