Director - Product Management, LATAM

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. 

LillyDirect is an innovative, industry-first direct-to-patient e-commerce experience designed to improve access to care, reduce healthcare costs, and provide integrated support to people managing chronic disease. As we scale rapidly, delivering exceptional post-purchase consumer experiences is central to our mission.

We are seeking a visionary Product Management leader for LillyDirect leading the strategy, development, and execution of our digital product portfolio in LATAM. his role is pivotal in shaping how customers experience LillyDirect, driving core KPIs across a consumer focused product portfolio. As a senior product leader, you will define and lead the strategies and roadmaps for consumer-focused digital products designed to reduce friction and build lasting consumer loyalty.

What You Will Do:

Product Strategy and Roadmap

Help define and implement a bold LATAM product strategy, roadmap, timeline, and requirements. Align product initiatives with consumer satisfaction goals and business outcomes, CSAT/NPS impact, and ensure consistent delivery across a portfolio of interconnected products that support the expectations of customers in LATAM. Have a strong voice across the LillyDirect Product team, ensuring that insights inform future strategy. Define how LillyDirect adapts to markets where messaging-first engagement and LATAM payment methods shape the consumer experience.

Team First Mentality

Embody a no-ego, team-first mentality in all interactions. Foster a collaborative culture that prioritizes shared success over individual recognition. Represent the product team with humility and integrity when engaging with business and ops collaborators, engineering, design and third party vendors.

Partnership Champion

Act as a strategic product partner to LATAM market and operations leads, translating collective goals into a compelling product vision and actionable strategy. Collaborate closely with design and engineering to ensure solutions are grounded in consumer needs, are technically scalable, and aligned with the broader LillyDirect experience. Stay up to date on new technology and third-party solutions that augment our roadmap, including pharmacy chain, distributor, and payments partners. Champion the voice of the consumer in every product decision, CSAT trends, and qualitative research to inform priorities.

User Experience and Design

Partner to understand the unique LATAM end-to-end consumer journeys across consumer touchpoints: desktop, mobile web, app, chat, messaging, email, phone. Collaborate closely with Design and UXR, to ensure our UX is intuitive and designed as frictionless, anticipating needs before our customers do. Advocate for design quality and accessibility throughout the product lifecycle, and use data-driven insights to continuously reduce consumer friction and improve first-contact resolution rates.

Technical Collaboration and Standards

Partner with engineering leadership to assess architectural trade-offs. Establish technical standards and ensure scalable, modular solutions that can flex with product expansion. Apply working knowledge of national-ID-based identity and eligibility flows, instant-payment and voucher-style payment methods, and health-data privacy requirements in a market with a comprehensive national privacy framework.

Stakeholder Engagement and Thought Leadership

Build and maintain strong relationships with collaborators. Serve as the internal subject matter expert on LATAM product best practices within e-commerce and direct-to-consumer models. Represent LillyDirect’s LATAM product vision in industry forums and contribute to thought leadership in customer experience.

Your Minimum Required Qualifications:

• Bachelor's degree
• 10 + years of product management experience
• Demonstrated experience in leading and managing consumer product portfolios at a high-growth e-commerce or direct-to-consumer company
• Extensive experience partnering and working with engineering teams
• Experience evaluating third-party solutions and engaging with external vendors
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

What You Should Bring:

• 5 + years of product management experience shipping products within LATAM markets
• Experience launching or operating digital health or pharmacy products in LATAM, ideally in a high-growth, mobile-first, fragmented pharmacy market
• Working knowledge of health regulation in a market with a dual public and private supplementary health system
• Knowledge of large pharmacy chains and distributors, and with WhatsApp-first customer engagement
• Proven track record of driving measurable impact in an e-commerce setting
• Deep understanding of user experience principles and human-centered design
• Background in managing web and mobile app consumer experiences
• Experience with modular platform design and shared services architecture within e-commerce ecosystems
• Excellent communication and influence skills, including engagement with C-level executives and care operations leaders
• Resilience and persistence in navigating ambiguity, overcoming obstacles, and driving progress in complex, fast-paced e-commerce environments
• Exceptional leadership and critical thinking skills with strong eye for business and consumer empathy

Location & Work Flexibility

This is a remote-eligible role. We welcome candidates located anywhere in the United States, with regular overlap with our Silicon Valley and Indianapolis teams. Occasional travel to our hubs for team planning and key moments is expected.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly