Director of Product Management, IT Solutions Group

Job Description

Where you’ll work: Eastern Time Zone; United States or Province of Quebec, Canada

Product at GoTo

At GoTo, we’re passionate about building powerful, flexible-work software that empowers individuals to thrive professionally and personally. We’re also dedicated to fostering an inclusive work environment where everyone feels a sense of belonging and their unique perspective is valued. When you join a GoTo product team, you’ll play a vital role in this process, seeing your work used by millions of users worldwide. With plenty of opportunities for growth and learning, blaze your own trail with us.

As a Director of Product Management in GoTo’s IT Solutions Group, you will be the product leader for LogMeIn Resolve, overseeing the strategy and execution of this fast-growing product. This role requires a hands-on leader with a deep understanding of the IT buyer and the unique needs of Small to Mid-market businesses in the IT management ecosystem. You will work closely with Sales, Marketing, Customer Success, Support, Engineering, and Design teams to ensure that GoTo Resolve delivers exceptional value to our customers and drives business growth through new business and the retention of existing customers.

Your Day to Day

As a Director of Product Management, you would be working on:

Product Strategy and Roadmap Definition: 

• Define and communicate a compelling product strategy for GoTo Resolve 
• Identify emerging trends and customers’ needs to guide product innovation and differentiation, including delivering value through AI  
• Execute on the roadmap, making tradeoffs and course correcting based on business results, and market learnings   

Lead Cross-functionally to deliver results: 

• Collaborate with Sales, Marketing, Customer Success to tell our story and drive adoption  
• Improve Product Retention, NPS and the end-to-end customer experience from post purchase onboarding through renewal and addressing churn  
• Collaborate with Engineering, Design, and other internal Product teams to deliver high-quality products that businesses love and value  

Bring Customer and Market focus towards enabling the team: 

• Directly Engage with Customers to understand their pain points, gather feedback, and validate the product strategy, roadmap, and hypotheses  
• Bring a deep understanding of competitive landscape and the IT ecosystem; enable teams to translate that to customer value 

Know the business:   

• Define and track key performance indicators (KPIs) to measure product success and inform strategic decisions 
• Use data analytics to continuously improve product offerings and customer satisfaction 
• Lead with deep understanding of SaaS metrics  

Team Development: 

• Lead and mentor a team of Product Managers and Data Analysts; fostering a culture of innovation, collaboration, and excellence 
• Invest in the professional growth and development of team members, ensuring they have the skills and support needed to succeed 

What We’re Looking For

As a Director of Product Management, your background will look like:

• 8+ years of product management experience with a focus on SaaS Products  
• Demonstrated experience in leading through the hyper growth stages of a product  
• Proven record leading and growing a team of Product Managers  
• Strong written and verbal (English) communication skills 
• Experience with the IT buyers in the Small to Mid-market segment and experience with a product-led approach towards growth  

At GoTo, inclusion and belonging are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more. rpj

The above shows our ranges from minimum to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits.