Director Infrastructure and Cloud

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

The Director of Infrastructure and Cloud Hosting is responsible for leading a highly skilled team of technical engineers in delivering our current and future IT Infrastructure and Cloud services with focus on efficiently and scalable delivery as well as working with the Infrastructure and Cloud architects to design the solutions needed to support a growing business. This includes delivering new services and enhancing new features in the existing services as well as managing the day-to-day delivery of the team to meet the immediate needs of the business. The Director takes a leadership role in setting team vision and direction, ensures standards and policies are maintained and systems and solutions are compatible with standard information systems architecture, tools, policies and procedures.

PRIMARY JOB RESPONSIBILITIES:

• Ensures development and delivery of all products and services within the Sunlife DentaQuest Infrastructure and Cloud hosting vertical.
• Ensures service delivery for all key areas of the infrastructure (O365, Active Directory/LDAP, Wintel Servers, Linux Servers, Azure hosting, AWS hosting, Virtualization and physical hardware, Data storage as well as data backups, Virtual desktop (VDI) and desktop engineering)
• Assure Disaster Recovery is in place and tested as required for critical business services
• Takes a leadership role in setting team vision and direction, ensures standards and policies are maintained, and systems and solutions are well documented, inventoried, and compliant with technical and operational standards, policies, and procedures.
• Develops benchmark measures (KPI’s, technical measurements, Performance targets and SLA’s) to evaluate productivity within both the team and technology.
• Manages division-level technical implementation projects.
• License and contract management for Infrastructure and supporting teams
• Develops support plans and implementation strategies to meet the IT needs of the enterprise end-users.
• Lead financial management activities, including the creation and maintenance of the technical services budget – both operational and capital.
• Leads personnel management activities, including performance management and career development activities.
• Supports efforts to develop core competencies, processes, and disciplines and supports sharing of best practices.
• Interacts with business and IT teams as needed, as it relates to technical implementations and technical support.
• Working with the DQ Network Operations Center team to provide KA’s and training so more support is provided out of the NOC
• Manage Capacity and Spend management across the infrastructure
• Participates in activities to improve departmental and organizational performance – Improve KPI numbers
• Performs other duties, as assigned.

Salary Range: $160,300 - $240,500
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

JOB REQUIREMENTS:

·         Education and experience

o   Bachelor's degree strongly preferred in Information Technology or equivalent work experience.

o   An advanced degree in Information Systems, Business, Planning, or a related field is a plus.

o   10 years leadership experience of a multi-site enterprise infrastructure organization

o   Direct supervision and staff development experience

o   Experience managing outsourced service and service providers

·         Certifications:

o   Foundational Cloud Certifications (AWS Cloud Practitioner and/or Azure Fundamentals are required with higher levels of certification preferred

o   IITL / ITSM certifications are a strong plus to demonstrate operational discipline

o   The PMP certification can be a differentiator for a candidate

·         Ways of working

o   Self-starter who takes responsibility

o   Customer first delivery

o   Attention to detail in all aspects of the job

o   Ability to provide critical thinking and decision making

o   Ability to delegate and manage priority across the team(s) and across the organization

o   Strong interpersonal skills – both written and verbal. Ability to present visually

·         Technical skills

o   Demonstrated knowledge and ability in multiple technology disciplines

o   Requires strong understanding of both the Microsoft and Unix technology stack, Citrix and VMware Virtualization, Data Protection, and storage; both on prem via EMC SAN and cloud tiered storage administration 

o   Requires a strong understanding of the working of both the AWS and Azure Cloud stack – particularly but not exclusively in the hosting space

o   String understanding and support for both system and data security

o   Computer operations and customer service principles.

Requires a clear understanding of computer systems and corresponding support requirements

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.