Jobs at Sun Life Financial, Inc.

Reviews, investigates, and adjudicates group life insurance claims under established policies and regulations. Responsibilities include gathering claimant information, analyzing eligibility, calculating complex benefit payments and interest, documenting decisions, meeting quality and productivity standards, escalating issues, participating in process improvements, and mentoring less experienced employees. The role requires strong analytical, communication, problem-solving, customer service, and computer skills in a hybrid team environment.

Supports first-level network infrastructure incidents, changes, documentation, and coordination with operations and engineering teams. Maintains local, field, and global WAN networks, collaborates with vendors, and provides backup support. Manages network hardware logistics, including receiving, staging, configuration, shipping, inventory, warranty replacements, decommissioning, and recycling. The role is fully office-based in Wellesley, Massachusetts, may require travel between locations, and includes occasional after-hours support.

Leads enterprise infrastructure and cloud hosting services across AWS, Azure, Microsoft, Linux, virtualization, storage, backup, VDI, and desktop engineering environments. Directs technical teams, architecture alignment, service delivery, disaster recovery, technical projects, vendor and contract management, budgeting, capacity planning, security, compliance, KPIs, and staff development. Partners with business and IT teams and the Network Operations Center to improve support, reliability, and operational performance.

Lead US Events & Experience strategy, governance, and execution across multiple sites. Provide strategic oversight, people leadership, and vendor/financial stewardship to deliver consistent, scalable onsite, offsite, and hybrid workplace experiences that support culture and business outcomes. Partner with cross‑functional teams to set standards, measure impact, and evolve operating models.

The Process Consultant governs Stop Loss Claims processes, documentation, workflows, controls, and audit readiness. Responsibilities include identifying inefficiencies and risks, standardizing and optimizing operations, analyzing quality and audit data, defining business requirements, supporting technology initiatives, leading change adoption, and partnering with Claims, Compliance, Audit, IT, Legal, Quality, and Learning teams. The role also develops process controls, remediation strategies, training alignment, and operational readiness plans.

Leads quality assurance programs across dental shared services and operational functions. Manages quality teams, audits, calibration, reporting, risk identification, corrective actions, client and regulatory audit support, and continuous improvement. Partners with operations, compliance, training, technology, workforce management, and vendors to improve performance and controls. Oversees quality analytics, staffing, high-risk client monitoring, technology initiatives, and executive reporting while developing team talent and ensuring regulatory and contractual compliance.

Leads advanced analytics and machine learning initiatives for underwriting, pricing, and insurance decision-making. Owns the analytics roadmap, solution development, deployment, adoption, governance, monitoring, and continuous improvement. Builds and develops a data science team while partnering with underwriting, actuarial, product, finance, technology, and governance stakeholders. Ensures solutions are reliable, explainable, secure, compliant, and aligned with measurable business outcomes.

Manage a caseload of long-term disability claims: evaluate medical and occupational records, apply contractual and legal guidelines, determine benefit eligibility and duration, prepare written claim rationales, process payments, coordinate vocational rehabilitation, and support investigations and dispute testimony.

Investigates and pursues subrogation recoveries for short- and long-term disability claims. Evaluates liability, coverage, losses, and policy language; negotiates settlements; manages vendors and claim workflows; provides technical guidance, audits, training, coaching, and feedback to Claims teams; supports policy development, client relationships, and special projects while maintaining required TPA licensing.

Leads a multi-site Medical Stop Loss manual underwriting team by managing workloads, priorities, rush requests, quality, service standards, and guideline compliance. Responsibilities include hiring, onboarding, coaching, mentoring, performance management, training, process improvement, and collaboration with underwriting and sales leaders. The role builds team capability, supports development programs, and ensures consistent, efficient underwriting decisions.

Leads second-line technology and cyber risk oversight for Sun Life’s U.S. business. The role owns the risk oversight program, challenges policies and control assessments, monitors incidents and key risk indicators, delivers executive and board reporting, assesses risk-management effectiveness, and drives continuous improvement. It also establishes strategy for evolving regulatory and technology risks, strengthens regional risk capabilities, and influences senior technology, security, business, and risk stakeholders while leading direct and indirect resources.

Provides enterprise leadership for workforce management, customer service analytics, contact center technology, and BPO partnerships. Oversees forecasting, staffing, dashboards, service levels, vendor contracts, invoices, performance management, budgets, technology roadmaps, and operational improvements. Leads managers and cross-functional teams while partnering with IT, Finance, Legal, Procurement, and Customer Service leadership to improve customer outcomes, control costs, and align outsourced operations with business needs.