Jobs at Sun Life Financial, Inc.

The M365 Productivity & Collaboration Engineer designs and manages Microsoft 365 solutions, implementing security, collaboration tools, and endpoint management while ensuring project delivery and operational excellence.

The Senior Manager, Claims oversees the Long Term Disability claims team, ensuring day-to-day operations, client relations, and risk management. Responsibilities include team management, compliance, performance improvement, client interactions, and training initiatives.

Lead end-to-end Premium Audit operations, ensuring audit standards, methodology, accuracy, compliance, dispute resolution, and escalation. Drive cross-functional stakeholder engagement, automation, reporting and analytics infrastructure, and develop premium calculation tools and training to improve processes and controls.

The Sales Coordinator supports Account Managers and Sr. Account Managers by coordinating activities, ensuring effective communication, and managing client expectations to maintain satisfaction and growth.

Lead end-to-end stop-loss product initiatives for self-funded employers: design, implement, launch, and monitor products. Partner cross-functionally (underwriting, actuarial, claims, finance, legal, marketing, technology), coordinate vendors, use data/analytics/AI for insights, drive process improvements, enable distribution, and monitor market and regulatory trends.

Verify and customize stop-loss contracts and TPA workarounds, set up and audit claims and billing systems (CMS and Compass), update contract revisions and rate tiers, and maintain accurate contacts, payee/banking info. Collaborate with underwriting and TPAs to ensure contract accuracy and support operational goals.

Lead enterprise EDI and API connectivity strategy and operational enablement for group benefits. Set vision, prioritize investments, track OKRs/KPIs, manage risks, drive cross-functional collaboration, and lead organizational change to scale connectivity solutions and improve broker and client experience.

Lead a multi-site team of Stop Loss underwriters to drive profitable new business, support pricing and product innovation, partner with Actuarial and Analytics, build sales relationships, hire and develop talent, ensure underwriting consistency and compliance, advise on complex cases, and support client and broker engagements to grow and retain Stop Loss business.

Support the sales team by managing membership onboarding, renewals, and the sales pipeline. Provide prospecting and administrative support, prepare proposals and communications, maintain CRM records, join calls and take notes, produce weekly summaries for leadership, and assist with campaign/project management and relationship touchpoints to drive sales and member retention.

Lead end-to-end design, governance, administration, and analytics for annual incentive plans, equity compensation, and carried interest. Build forecasting and modeling infrastructure, manage plan lifecycle and systems implementation, produce executive- and board-level analyses, and partner with Finance, Legal, Tax, HR and vendors to ensure compliant, scalable programs that drive long-term firm performance and retention.

Lead US Events & Experience strategy, governance, and execution across multiple sites. Provide strategic oversight, people leadership, and vendor/financial stewardship to deliver consistent, scalable onsite, offsite, and hybrid workplace experiences that support culture and business outcomes. Partner with cross‑functional teams to set standards, measure impact, and evolve operating models.

The Senior Expense Management Analyst will support month-end close activities, coordinate budgets, analyze expenses, and identify improvement opportunities while maintaining accurate reporting and accounting entries.

Lead development, validation, and monitoring of predictive models and AI solutions for pricing, underwriting, claims forecasting, and clinical review. Apply feature engineering, time-series forecasting, and machine learning to produce production-ready code, mentor junior staff, and translate model outputs into actionable business recommendations while ensuring model governance and compliance.

The role involves designing, building, deploying, and supporting automations using UiPath, along with managing end-to-end automation delivery and collaborating with teams for secure and scalable solutions.

The Senior Engagement Consultant leads strategic engagement initiatives to foster relationships with members, clients, and partners by coordinating data-driven engagement strategies and managing cross-functional projects to enhance client and member experience.

The Associate Director will lead Claims Support and Development, focusing on quality assurance, training programs, and customer service for Stop Loss Operations. Responsibilities include overseeing claims inquiry, managing team performance, and collaborating with Learning & Development to enhance program effectiveness.