Who we are

Drizly is the world’s largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives – their celebrations, parties, dinners and quiet nights at home. We are there when it matters - committed to life’s moments and the people who create them. We partner with the best retail stores in over 1400 cities across North America to serve up the best buying experience. Drizly offers a huge selection and competitive pricing with a side of personalized content. That is what we do. Who we are is a different story.

We are more than just another tech company. There is an intellectual curiosity that occurs at Drizly. We have a desire to question, to understand, to figure it out. Bottom line, we solve it. We value not just the truth but the process to get to the truth, to deliberate, decide and then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team. There will be long days and incredible challenges.

We are blazing a trail in an industry that hasn’t changed in nearly a century, and that doesn’t scare us (well, not all the time) -and even when it does, it doesn’t stop us, it energizes us.

Do you see yourself here? Read on.

Who you are

You are an analytics translator and champion for the CRM Marketing Team. You embrace collaboration with all facets of Drizly; working across CRM Marketing, Analytics, Data Science, Product Management and our Supplier Teams to identify the most impactful ways for data and analytics to drive decision making for Drizly’s CRM Team. You have worked with teams to serve as the subject matter expert for CRM pertaining to topics touching Data, Analytics, Technology and Testing.

You speak SQL fluently and are comfortable with a modern-day analytics stack. You are comfortable interpreting external vendor documentation to extract data core to a business need and have integrated it with external systems. You help drive forward decision making on the CRM Marketing team in a data-driven way, even in the absence of complete information. You analyze and drive strategy based on what will make the most incremental impact. You have experience guiding colleagues and building decision making frameworks which elegantly blend analysis, domain expertise, and an intimate familiarity with the nuances of the relevant business model.

You have a strong bottom-line and business group KPI oriented mind and make decisions and recommendations accordingly. Having a historical track record of pushing oneself to exceed goals and consistently helping others to hit theirs through data-driven decision making will be a stand-out quality for an exceptional candidate.

What the role is

The CRM Analyst role is open because we have extensive goals for how Drizly engages with its customer base going forward, the average Drizly customer is more valuable than ever, and the value of a 1% improvement to existing CRM processes is larger than it’s ever been. CRM Analyst is focused on enhancing the value of existing Drizly customers. This includes anything and everything from customer retention, LTV maximization, re-order rate optimization or improved customer engagement.

The person in this role will be responsible for the intersection of data, strategic decision making, and statistical experimentation for CRM Marketing. They also have experience using cloud-based data warehousing and visualization software, as well as working on a team using Git and code review processes.

This requires a healthy balance of collaboration and authentic idea sharing, domain expertise and technical authority rooted in concise, productive, and effective communication across the Analytics and Marketing team.

In this role you will:

• Partner with the CRM and broader Analytics team to develop analyses that lead to impactful insights that accelerate growth
• Refine, prioritize and execute CRM Analytics opportunities in a collaborative manner
• Work with large and complex SQL databases. Create data flows and dashboards to support expanding reporting and visualization efforts
• Own the design, implementation, and analysis output of an experimentation framework to facilitate high impact changes across multiple customer outreach methods
• Know the numbers behind the business inside and out; serve as the subject matter expert for all internal partners

The Other Stuff

• Salary Range: $93,500 - $110,000. Your compensation will be based on your experience level, skills, and location within the United States.
• One-on-one professional coaching with an external expert
• Health, Dental and Vision Insurance
• Flexible vacation policy
• 401(K) Plan with Employer Match
• Added perks

You do you.

Drizly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

BEFORE YOU APPLY...

We ask that you please remove all identifying information from your resume before you upload it on the next page in an effort to help us remove unconscious bias from our resume review process. Drizly is committed to cultivating an inclusive environment where a diverse group of people can and want to do their best work, and that starts with our hiring practices.

Identifying information includes your name, photos, LinkedIn URL, email address and more.