Collections Support III
Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9000 organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com.
The Credit & Collections Specialist will be responsible for establishing and maintaining credit lines, payment terms, and collection activity for all customers while building strong relationships with internal and external stakeholders and providing an excellent customer experience.
In this role you will
Manage a collections portfolio from date of invoice to cash collection, including building relationships with customers and/or partners to ensure on time payments and excellent customer service
Follow-up with customers/partners on past due invoices by calls and emails on a daily basis
Maintain collection and billing notes in Netsuite
Forecast collection estimates for your portfolio
Maintain credit terms and credit limits for all customers in your portfolio
Research, escalate and resolve customer discrepancies
Address and resolve account credit balances, overpayments and journal entries
Maintain weekly aging and top accounts past due reports
Monitor credit hold process; updating account pages and contacting internal stakeholders as
required
Determine accounts to be turned over to a collection agency or written off as bad debts
Work cross functionally with Sales/CSM/Ops and communicate overall health of the accounts in
your portfolio
Support special projects and mission critical initiatives
Proactively support management as well as the objectives and goals of the department
Help achieve DSO (days sales outstanding) goals
Assist with vendor portal management
Identify and assist with process improvement and accuracy initiatives
In return you will bring
Minimum 2 years of collection experience, with Enterprise B2B collections a plus
Minimum of an Associate Degree or equivalent experience required
Former experience with ERP, NetSuite and Salesforce is preferred
Strong attention to detail, goal oriented
Able to meet daily and monthly cash and collection goals and metrics
Ability to work flexible hours as needed
Motivated, positive team player with ability to interact with individuals across various
teams/roles
Strong analytical skills and the ability to propose positive business solutions to problems
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities