Logz.io Logo

Logz.io

Customer Success Engineer

Sorry, this job was removed at 06:59 p.m. (EST) on Tuesday, Oct 22, 2024
Be an Early Applicant
Hybrid
Boston, MA
Hybrid
Boston, MA

Logz.io helps cloud-native businesses monitor and secure their environment. Our Open 360™ Platform turns observability from a high-cost, low-value burden to a high-value, cost-efficient enabler of better business outcomes by combining and extending familiar, powerful and relevant Open Source capabilities across Logs, Metrics and Traces – complemented by security monitoring in the form of cloud-based SIEM.


Now developers and engineers can employ an end-to-end, cloud-native observability stack built on scalable and easy-to-use Open Source using a single UI and unified agent – at a cost that anyone can afford. Our customers unlock proactive troubleshooting, faster product delivery and a fully supported SaaS observability platform, all while compounding efficiencies in time and cost.


Let’s make machine data meaningful, together! Logz.io provides the world’s most popular open-source log analysis (ELK), infrastructure monitoring (Prometheus / Grafana), and distributed tracing (Jaeger) platform, as a simple, fast, secure and scalable service on the cloud.


The Customer Success Engineer is a key member of the Post Sales organization aligning our observability technologies with the needs of our customers. We are customer obsessed, work hard and have a team culture that is both entrepreneurial, professional and fun. This is a technical customer management role in which you will own the long-term relationship with our top logos.

Responsibilities:

  • Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide
  • Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs
  • Train and coach customers to a successful on-boarding process and ongoing usage
  • Partner with sales on accounts planning and proactively identify technical opportunities for expansion
  • Define timelines, milestones and success criteria, while ensuring that they are successfully achieved
  • Advocate internally for customer needs – be the technical voice of the customer within Logz.io

Requirements:

  • Obsessed about providing continuous value to customers; always thinking how to serve the customer better
  • Experience as a Technical Account Manager / Project Management / Post-Sale Engineer / Delivery Engineer / Customer Success Engineer
  • Leading E2E, customer facing activities with C-Level executives in Global 5000 customers
  • Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
  • Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis
  • Strong written and verbal communication skills in English, as well as business and technical acumen
  • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
  • Ad hoc travel for customer onsights
  • BA/BSc degree in Software Engineering, Computer Science or equivalent experience

Logz.io offers both competitive cash and equity compensation. We have a generous vacation policy as well as paid parental leave, health, dental, vision, retirement and commuter benefits. 


In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on “protected categories,” Logz.io also strives to prevent other, subtler forms of inappropriate behavior from ever gaining a foothold in our company. Whether blatant or hidden, barriers to success have no place at Logz.io. 


Reach out if you want to be a part of what we are building.


Logz.io’s Culture At Our Core: Companies with strong cultures & values are companies that win which is why at Logz.io we keep it simple with our Core Values & Beliefs:

- Obsess Over Customers

- Act With Courage

- Win As A Team

- Deliver Results


We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!


If this sounds like you, please join our team!

HQ

Logz.io Boston, Massachusetts, USA Office

253 Summer St, Boston, MA, United States, 02210

Similar Jobs

Junior
Cloud • Information Technology • Biotech
Customer Success Engineers at Watershed bridge software engineering, bioinformatics, and client support, resolving customer issues and enhancing user experience.
Top Skills: BashDockerLinuxPythonR
6 Days Ago
Remote
Hybrid
Boston, MA, USA
127K-159K Annually
Senior level
127K-159K Annually
Senior level
Artificial Intelligence • Cloud • Enterprise Web • Software • Business Intelligence
The Senior Customer Success Engineer ensures quick software implementation for customers, advocates for their needs, manages relationships, and provides technical support while analyzing feedback to improve client satisfaction and retention.
Top Skills: Cloud ProvidersDevice42Enterprise ApplicationsHypervisorsItsmJIRALinuxServicenowWindows
19 Days Ago
Hybrid
Boston, MA, USA
26-39
Junior
26-39
Junior
Cloud • Enterprise Web • Software • Infrastructure as a Service (IaaS)
As a Customer Success Engineer, you will engage with customers to solve technical issues, improve their experience, and influence product decisions.
Top Skills: DebianDjangoKubernetesKvmLinuxMongoDBMySQLNetworkingPostgresRedisStorageUbuntuXen

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

  • Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
  • Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
  • Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
  • Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account