The Customer Service Representative is the liaison between customers and technicians, handling inquiries, scheduling, and data input.
Customer Service Representative
Boston Standard believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Boston Standard's Customer Experience Team’s mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.
The Customer Service Representative works as the primary liaison between our customers and our field service technicians and sales professionals.
They are responsible for the following:
· Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
· Screening, qualifying and scheduling appointments for our service technicians and outside sales team.
· Inputting customer data into our proprietary database.
The ideal Customer Experience Representative must have:
· The ability to work Saturday and Sundays 8:00am to 2:00pm - possibility to go full time.
· Excellent communication, organizational and interpersonal skills.
· A polished and professional demeanor.
· Self-motivation and discipline.
· An ambitious and competitive nature.
· Highly evolved customer service skills.
· A working knowledge of Microsoft office and computer savvy competence.
Requirements:
· BA/BS Preferred.
· Minimum of 3 years of professional call center customer service experience.
EOE F/M/V/D
Top Skills
MS Office
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