Join a growing home services company as a Customer Service Representative focused on delivering exceptional customer service. Opportunities for growth available.
Come join one of the fastest growing home services companies in the US!
Sila is a premier HVAC, Plumbing, and Electrical services contractor located in Stoneham, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team!
Come grow with us!
In exchange for your skillset and commitment, we offer:
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Family & friends discounts on services
- Yearly Performance Reviews
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