The Customer Service Representative coordinates and schedules technicians, interacts with customers, and maintains service workflow to ensure customer satisfaction and achieve revenue goals.
Customer Service Rep
About Central Cooling & Heating
Central Cooling &Heating has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.
The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following:
Daily scheduling of field service technicians
Direct interaction with customers in need of service
Answer in-bound calls
Make outbound calls to schedule service and solicit customers for future business
Dispatch technicians to jobs
Helping team members with side tasks
Maintain customer database
Provide BEST IN CLASS customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
1 - 5 years of customer service experience
Desire to achieve goals, both personal and professional
Hard work ethic and willingness to work OT when necessary
Strong team mentality
Experience in a customer service role where the phrase “customer first” was practiced daily
Experience with Service Titan system is a bonus
Job Type: Full-time
Job Type: Full-time
Salary: $22 - $26 per hour
Schedule:
8 hour shift
Day shift
Monday to Friday and 1 ½ day Saturday a month
Overtime
Weekend availability for on call once a month
Ability to commute/relocate:
Reliable commute to Woburn daily or planning to relocate before starting work (Required)
Experience:
Dispatching: 3 years (Preferred)Service Coordinator: 3 years (Preferred)HVAC Industry: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Salary: $22.00 - $26.00 per hour
Benefits:
401(k)401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance
Shift:
8 hour shift
Weekly day range:
Monday to FridayWeekends as needed
Work setting:
In-person
Experience:
Dispatching: 3 years (Preferred)Customer service: 3 years (Required)
Top Skills
Service Titan
Similar Jobs
Payments • Software
The Customer Service Representative manages customer inquiries, generates leads, resolves issues, and ensures satisfaction while maintaining productivity.
Top Skills:
MS Office
Payments • Software
The Customer Service Representative acts as the primary contact for customers, managing inquiries, scheduling appointments, and inputting data into the database.
Top Skills:
MS Office
Payments • Software
The Customer Service Representative will schedule technicians, interact with customers, maintain records, and ensure high-quality service in the HVAC industry.
Top Skills:
Service Titan
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
