Leads platform support operations across cloud and on-premises environments. Manages support teams, incident response, deployments, releases, configuration, vulnerability remediation, monitoring, root cause analysis, and service improvements. Oversees DevSecOps workstreams, vendor governance, automation, operational planning, budgets, timelines, performance metrics, and stakeholder communications while mentoring team members and improving infrastructure reliability and security.
The Opportunity
As a Platform Support Operations Manager you will oversee infrastructure support operations within our DevSecOps practice, guiding the delivery of secure software and application services across client-facing environments. As a Manager you will lead teams, coach team members, manage client accounts, and drive assigned workstreams by reviewing complex issues, planning work, and guiding delivery across multiple priorities. In this role at PwC, you will use your knowledge of infrastructure, systems, and security integration to coordinate support activities, improve operational flow, and help deliver consistent outcomes for client needs.
Responsibilities
- Leading platform support operations across cloud and on-premise environments, coordinating incident response, service requests, and operational priorities
- Managing support teams by coaching, reviewing performance, and developing skills needed to handle complex infrastructure and DevSecOps workstreams
- Overseeing deployment, release, and configuration activities using tools such as Azure DevOps Server, GitHub, GitLab, Jenkins, Terraform, Ansible, and AWS CloudFormation
- Driving incident remediation, troubleshooting, and root cause analysis for platform reliability, security events, and service disruptions
- Monitoring infrastructure health and application performance using observability and security tools such as Dynatrace, Splunk, Wiz, Prisma, Qualys, CrowdStrike, and Palo Alto Networks platforms
- Coordinating vulnerability assessment, security control validation, and remediation tracking across infrastructure and application environments
- Translating business and technical needs into operational plans that support secure delivery, continuity, and scalable service performance
- Identifying automation and process improvement opportunities to reduce manual effort and strengthen operational consistency
- Communicating status, risks, and dependencies to technology leaders and client stakeholders across multiple workstreams
- Applying analytical thinking to connect system components, evaluate operational impact, and prioritize actions across competing demands
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Mathematics/Statistics
- Establishing vendor governance and escalation processes to drive MSP accountability and timely issue resolution
- Applying infrastructure, DevSecOps, security operations, and platform expertise to improve service delivery
- Leading incident resolution, root cause analysis, and corrective actions across interconnected technology environments
- Managing project planning, budgets, timelines, and performance metrics to support effective delivery
- Developing process improvements, automation, telemetry, and quality controls to drive continuous improvement
- Mentoring teams and strengthening coaching and performance practices
The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
As a Platform Support Operations Manager you will oversee infrastructure support operations within our DevSecOps practice, guiding the delivery of secure software and application services across client-facing environments. As a Manager you will lead teams, coach team members, manage client accounts, and drive assigned workstreams by reviewing complex issues, planning work, and guiding delivery across multiple priorities. In this role at PwC, you will use your knowledge of infrastructure, systems, and security integration to coordinate support activities, improve operational flow, and help deliver consistent outcomes for client needs.
Responsibilities
- Leading platform support operations across cloud and on-premise environments, coordinating incident response, service requests, and operational priorities
- Managing support teams by coaching, reviewing performance, and developing skills needed to handle complex infrastructure and DevSecOps workstreams
- Overseeing deployment, release, and configuration activities using tools such as Azure DevOps Server, GitHub, GitLab, Jenkins, Terraform, Ansible, and AWS CloudFormation
- Driving incident remediation, troubleshooting, and root cause analysis for platform reliability, security events, and service disruptions
- Monitoring infrastructure health and application performance using observability and security tools such as Dynatrace, Splunk, Wiz, Prisma, Qualys, CrowdStrike, and Palo Alto Networks platforms
- Coordinating vulnerability assessment, security control validation, and remediation tracking across infrastructure and application environments
- Translating business and technical needs into operational plans that support secure delivery, continuity, and scalable service performance
- Identifying automation and process improvement opportunities to reduce manual effort and strengthen operational consistency
- Communicating status, risks, and dependencies to technology leaders and client stakeholders across multiple workstreams
- Applying analytical thinking to connect system components, evaluate operational impact, and prioritize actions across competing demands
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Mathematics/Statistics
- Establishing vendor governance and escalation processes to drive MSP accountability and timely issue resolution
- Applying infrastructure, DevSecOps, security operations, and platform expertise to improve service delivery
- Leading incident resolution, root cause analysis, and corrective actions across interconnected technology environments
- Managing project planning, budgets, timelines, and performance metrics to support effective delivery
- Developing process improvements, automation, telemetry, and quality controls to drive continuous improvement
- Mentoring teams and strengthening coaching and performance practices
The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
PwC Boston, Massachusetts, USA Office
101 Seaport Boulevard, Boston, MA, United States, 02210
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