Negotiate and manage customer-facing commercial agreements across the Americas, including subscription agreements, MSAs, SOWs, amendments, renewals, and partner contracts. Review and redline customer paper, partner with Sales and Deal Desk to support deal velocity, escalate legal issues to counsel, maintain templates and playbooks, track negotiation pipelines, identify trends, and support CLM and process improvements.
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
We are looking for a Contracts Negotiator to join our Legal team, focused on negotiating and managing customer-facing commercial agreements across the Americas. This role works closely with our sales, channel, and business teams to move deals forward while protecting Sophos's interests. You will handle a high volume of negotiations across a range of deal sizes and customer types, from mid-market businesses to large enterprises.
This is a commercial contracts role, not a practicing attorney position. Lawyers are welcome to apply, but a law degree is not required.
What You Will Do
- Negotiate customer agreements including subscription agreements, order forms, SaaS terms, MSA/SOW structures, amendments, renewals, and channel partner agreements across the Americas region
- Review, redline, and negotiate customer paper (including procurement terms, DPAs, and security addenda) against Sophos's approved positions and playbooks
- Partner with Sales, Deal Desk, and other business stakeholders to support deal velocity while managing commercial and contractual risk
- Escalate issues that require legal judgment to in-house counsel, with clear summaries of the issue, business context, and recommended path forward
- Maintain and help improve contract templates, fallback language, and negotiation playbooks
- Track and manage a pipeline of active negotiations, ensuring timely turnaround and clear communication with internal stakeholders
- Identify trends in customer pushback and work with the Legal team to develop scalable responses
- Support process improvements in contract lifecycle management, including workflow tools and approval processes
What You Will Bring
- 3+ years of experience negotiating commercial contracts, preferably in a technology, SaaS, or cybersecurity company
- Demonstrated ability to read, interpret, and negotiate complex commercial agreements without direct supervision
- Strong understanding of common commercial contract concepts: limitation of liability, indemnification, IP ownership, data protection, warranties, and termination rights
- Familiarity with SaaS and subscription-based business models
- Experience working with Sales teams in a fast-paced, deal-driven environment
- Excellent written and verbal communication skills, with the ability to explain contract positions to non-legal stakeholders
- Strong organizational skills and the ability to manage a high volume of concurrent negotiations
- Comfort working across time zones in the Americas region
- Experience negotiating with U.S., Canadian, and Latin American customers
- Familiarity with government or public sector contracting in the Americas
- Experience with contract lifecycle management (CLM) tools
- Background in cybersecurity, IT infrastructure, or enterprise software
- Paralegal certification, contract management certification (e.g., IACCM/WorldCC), or equivalent professional training
Preferred Qualifications
In the United States, the base salary for this role ranges from $124,000 to $206,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
Sophos Burlington, Massachusetts, USA Office
3 Van de Graaff Drive, Burlington, MA, United States, 01803
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