Own multiple bulk internet implementations from contract execution through PMS integration, resident communications, go-live, and Account Management handoff. Manage timelines, scope, administrative execution, ISP partners, client communications, data accuracy, and cross-functional alignment. Maintain launch KPIs, protect project boundaries, ensure clean financial records, and deliver reliable implementations for property owners.
Job Summary & Responsibilities
About Onboard
Onboard by Conservice is a tech-enabled bulk internet management service built for
multifamily and single-family rental property owners. We manage the complete internet
program lifecycle, from ISP contracting through resident enrollment, property
management system (PMS) integration, and post-launch handoff, enabling property
owners to deliver premium connectivity amenities without the operational complexity.
The Role
In this role, you will act as a project manager and delivery owner of bulk internet
service implementations. You will serve as a trusted connectivity advisor to property
owners, executive stakeholders, and site teams. You will leverage administrative
support, ISP partner management, and cross-functional collaboration to drive project
timelines, enforce scope boundaries, and ensure successful go-live launches.
Location: United States (Remote / WFH, with infrequent travel)
Reports To: Implementation Team Lead / Director of Professional Services
Core Objectives & Responsibilities
- Project Ownership: Manage multiple concurrent property implementations from
contract execution through property management system (PMS) integration,
resident communications, go-live, and Account Management handoff. - Time-to-Market Optimization: Drive internal and external stakeholders to
compress contract-to-go-live cycles, maintaining focus on predictable go-live dates
that unlock property revenue and program value. - Task Execution & Delegation: Own the execution of backend administrative tasks
through a mix of self-performance and delegation to administrative support staff,
auditing admin output, verifying task completion, and remaining fully accountable
for project quality and outcomes. - Client Leadership & Scope Protection: Serve as the authoritative internet
connectivity advisor for property leadership. Drive direct, outcome-focused client
communications, set clear operational boundaries, and firmly prevent scope creep or
unapproved custom requests. - Cross-Functional Alignment: Partner seamlessly with internal departments,
including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing,
and Account Management. - Data Integrity & Oversight: Ensure 100% accuracy between account records,
property level contracts, provider contracts, Salesforce records, and internal admin
systems to achieve clean financial audits prior to project handoff. - KPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.
Compensation & Benefits
- Competitive salary and performance-based bonus
- Health, dental, vision, and HSA
- 401(k) with company match
- Basic life & AD&D coverage
- PTO in accordance with the company’s current PTO plan
- Holiday pay in accordance with the company’s current paid holiday schedule
Ideal Qualifications
- 2+ years of project management, customer success, or professional services
- experience in Telecommunications (internet connectivity), Property Management,
or PropTech. - Proven track record of managing high-volume, concurrent project pipelines without
sacrificing quality or stakeholder alignment. - Demonstrated ability to speak with authority, negotiate skillfully, push back
tactfully against demanding client requests, and manage conflict calmly. - Proficiency with project workflows, Salesforce CRM, AI workflow automation, and
data analysis using spreadsheets (Excel/CSV charge reconciliation). - Exceptional organizational and professional communication skills.
- Personal attributes: Highly motivated, proactive, driven, results-oriented, agile,
empathic, and curious. - Bonus: Familiarity with Bulk Internet Contracts or Property Management Systems
(PMS) such as Yardi, RealPage, AppFolio, or Entrata. - Travel: Infrequent domestic travel (5-10%) may be required for team offsites, key
client engagements, or industry events.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, assess customers’ insurance needs, recommend appropriate Property and Casualty coverage, and convert prospects into policyholders. The role includes paid licensing and training, customer relationship building, persuasive selling, accurate communication, and adherence to remote-work requirements. Employees must work four weekdays and one weekend day, complete licensing after hire, and maintain a dedicated workspace with qualifying wired internet.
Top Skills:
PcWired High-Speed Internet
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads, consults customers on insurance needs, recommends appropriate property and casualty coverages, and converts prospects into policyholders. The role includes paid training and licensing support, customer relationship building, persuasive sales, schedule adherence, and remote work requirements. Representatives must obtain a P&C license, work four weekdays and one weekend day, and maintain a dedicated workspace with reliable wired high-speed internet.
Top Skills:
Cable/Fiber/Dsl InternetPersonal ComputerWired High-Speed Internet
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, consult customers on property and casualty insurance needs, recommend appropriate coverage, and convert prospects into policyholders. The role includes paid training and licensing support, remote work, provided equipment, commission opportunities, and benefits. Representatives must work four weekdays and one weekend day, maintain a compliant home office, and obtain a Property and Casualty license after hire.
Top Skills:
Cable/Fiber/Dsl InternetPcWired High-Speed Internet
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
