Community Programs Specialist (New York)

What You'll Do:

• Independently manage a defined geographic territory, building and maintaining a robust sales pipeline by identifying and qualifying new public sector and institutional clients—including law enforcement, fire/EMS, educational institutions, and municipal organizations.
• Proactively engage key decision-makers through a combination of in-person visits, outbound calls, emails, and strategic outreach, tailoring messaging and solutions to client-specific needs and pain points.
• Conduct high-impact product demonstrations and presentations, effectively showcasing both physical and SaaS-based emergency response and safety solutions, and articulating their value in alignment with client goals.
• Develop deep product and technical expertise, staying current on evolving solutions, use cases, and industry best practices in order to serve as a consultative advisor to prospects and clients.
• Leverage sales tools and CRM platforms (e.g., Salesforce, SharePoint, Google Workspace, Microsoft Office) to organize activities, document interactions, manage pipeline stages, and drive performance metrics.
• Travel regularly within your assigned territory (approx. 30%) to build strong client relationships, conduct on-site visits, attend demonstrations, and close deals in-person when appropriate.
• Bring curiosity, resilience, and a solution-focused mindset to every stage of the sales cycle—navigating objections, identifying alternative paths forward, and continually improving your approach through feedback and learning.
• Foster trust and long-term partnerships across a range of key customers and stakeholders, adapting communication styles to diverse audiences and organizational structures.
• Contribute to a mission-driven culture, embodying a passion for saving lives and a desire to make a meaningful impact through life-saving products and services.

Required Skills & Experience:

• Proven Sales Success: Multiple years of demonstrated success in outside sales, specifically selling emergency response, safety, medical equipment, or related products and services to public sector clients—such as law enforcement, fire departments, EMS, educational institutions, and municipal organizations.
• Territory Management: Extensive experience owning and managing a geographic territory, independently building a high-performing pipeline, engaging key decision-makers, and developing strategic relationships.
• Presentation & Product Expertise: Skilled in delivering impactful in-person product demos and sales presentations across both SaaS and physical product solutions.
• Technical Aptitude: Proven ability to quickly develop deep technical expertise and master innovative products and solutions.
• Tool Proficiency: Proficient in sales and productivity tools including Microsoft Office, PowerPoint, SharePoint, Salesforce, and Google Workspace.
• Interpersonal Strengths: Exceptional communication and interpersonal skills, with strong organizational and leadership abilities. Brings a proactive, solution-focused mindset, and maintains a positive, patient, and collaborative approach.

Bonus Points For:

• Curious & Coachable: Eager to learn and grow. Open to exploring new tools, systems, and best practices that can help the team continuously improve and adapt.
• Flexible & Patient: Comfortable with change and ambiguity. Understands that in a dynamic, fast-growing company, processes and reports may evolve—and embraces that evolution.
• Relationship-Driven Problem Solver: A strong active listener who excels at building trust, navigating objections with empathy, and finding creative, practical solutions to challenges.
• Mission-Driven: Deeply passionate about our mission to save lives and make a meaningful impact in public safety.
• Firsthand Public Safety Experience: Brings direct experience working or volunteering as a public safety professional or first responder, including law enforcement, EMS, fire service, or 911 telecommunications.