The Opportunity
Renewals are at the heart of Workhuman’s mission. As a Client Contract Renewal Specialist, you’ll own the renewal experience for our customers—ensuring they continue to realize value from their partnership with Workhuman while supporting strong, predictable revenue growth. You’ll work cross-functionally with Sales, Customer Success, Finance, Legal, and RevOps to drive timely, successful renewals and multiyear adoption.
Your impact will be felt across customer satisfaction, renewal performance, and sustainable revenue growth.
** This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office**
**Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role.
What We Can Offer You
A highly visible role with direct impact on customer retention, revenue growth, and renewal predictability
Ownership of renewals that influence gross and net retention, churn reduction, and long-term customer value
The opportunity to drive multiyear and multi-product adoption, supporting more stable, scalable recurring revenue
Hands-on involvement in forecasting accuracy, pipeline health, and executive-level reporting
A seat at the table with Sales, Customer Success, Finance, Legal, Marketing, and RevOps to shape renewal strategy
The ability to identify risk early, influence outcomes, and help protect and grow existing revenue
A collaborative, human-centered culture that values data-driven decision-making and operational excellence
The Skills You Will Bring
3+ years of experience in renewals, sales operations, customer success, or contract management (SaaS preferred)
Strong organizational, analytical, and communication skills
Experience managing multiple renewals and deadlines in a fast-paced environment
Proficiency with Salesforce (CPQ experience a plus)
Confidence partnering cross-functionally and navigating renewal discussions
Achievements / Success Will Look Like
High on-time renewal rates and strong gross and net retention
Increased adoption of multiyear and multi-product renewals
Accurate renewal forecasting and clean CRM data
Trusted partnership with internal stakeholders and positive customer experiences
The base salary range for this position is $65,000–$87,000. Offered base compensation within this range will be determined based on the candidate’s qualifications, experience, geographic location, and other factors relevant to the scope and responsibilities of this role.
This role is also eligible for bonus or other variable compensation based on job performance and our standard benefits package, which supports employee well-being and work-life balance.
Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at g[email protected] for assistance. We are committed to ensuring equal access to opportunities for all individuals.
The Company:At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:
We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
Our core values are Respect, Determination, Innovation and Imagination.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Top Skills
Workhuman Framingham, Massachusetts, USA Office
Experience the future of work at 100 Staples, where cutting edge tech, hybrid support, and engaging spaces come together. With Workhuman touches like a Gratitude Tree and Genius Bar, the focus on well being, flexibility, and collaboration creates a modern workplace that inspires.
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