Chief of Staff, Growth

Primary Purpose

The Chief of Staff, Growth (Vice President, Growth Strategy & Operations) will lead the core business functions that support how we grow. This role is responsible for building and running the structure behind our revenue strategy — including analytics & insights, B2B marketing, growth operations, and go-to-market planning. This leader will help us sharpen our commercial strategy, improve how we execute, and make sure the right teams have the right tools, insights, and support to grow effectively.

This position reports to the Chief Development Officer and partners closely with leaders in Sales, Account Management, Product, Finance, and Marketing. The ideal candidate is a builder who can turn strategy into process, set priorities, and lead a team of directors to deliver outcomes that move the business forward.

This Hybrid role requires in-person work at our Newton, MA headquarters.

Bright Horizons is trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Essential Functions/Responsibilities

Analytics and Market Insights

• Oversee the sales forecasting process in partnership with Sales, Finance, and Product
• Lead a team responsible for pipeline analytics, win/loss reviews, and performance diagnostics to inform territory strategy and GTM decisions
• Drive strategic market segmentation (industry, geography, buying behavior)
• Manage competitor intelligence and prospect Voice of Customer (VoC) programs
• Own preparation of key materials for Growth QBRs and executive-level reviews

B2B Marketing

• Oversee B2B marketing strategy and execution across digital, events, and broker channels
• Lead a team that develops and maintains sales collateral, pitchbooks, and broker engagement tools
• Manage proposal development process in collaboration with Sales and Product
• Ensure alignment of messaging with commercial strategy and field feedback

Growth Operations

• Oversee sales enablement tools, CRM management, and sales project management
• Coordinate with Sales Engineering on complex deal structuring and solution support
• Collaborate with Sales on quota design, incentive alignment, and field team processes

Growth Operating Model

• Drive the commercial operating cadence (Growth QBRs, pipeline reviews, strategic planning cycles)
• Lead strategic growth planning calendar and ensure alignment of goals, KPIs, and progress tracking
• Lead development of pricing and packaging frameworks for all products and sales channels
• Partner with Product and Sales to create compelling, market-aligned commercial offers
• Analyze pricing performance and optimize monetization strategy across customer segments
• Develop executive dashboards and reports on key revenue-driving initiatives

What Success Looks Like

• Revenue strategy and operations are streamlined, well-structured, and delivering impact
• Marketing, analytics, and pricing functions are tightly aligned with growth goals
• Sales and account teams feel better supported and more effective
• Key metrics, forecasts, and insights drive informed decisions across the org
• Growth initiatives are clearly owned, managed, and executed on schedule

Minimum Qualifications

• Bachelor’s Degree Related discipline, such as business - Required
• 10+ years of experience in growth operations, strategy, sales, analytics, finance, or marketing - Required

Additional Job Requirements

Professional Qualification

• Proven track record of building, centralizing, and leading high-performing growth organizations, with a focus on professionalism, accountability, and scale
• Deep expertise across growth functions and channels, with an ability to translate strategy into execution and cross-functional results
• Strong aptitude for uncovering market opportunities and accelerating penetration through targeted multi-channel strategies
• Demonstrated success implementing growth-enabling technologies and tools to streamline operations and improve performance
• Ability to operate in complex, matrixed organizations with diverse services and input levels; skilled at pivoting between strategic thinking and operational execution
• Strong business acumen and a track record of accelerating growth via multiple support tools, processes, analytics and services.

Leadership Capabilities

• Proven ability to act strategically while driving execution, aligning initiatives with enterprise goals and adjusting plans to optimize outcomes
• Strong executive presence and business acumen; skilled at translating strategy into clear, actionable plans across complex initiatives
• Deep experience working in collaborative, relationship-driven cultures and navigating cross-functional dynamics with senior leadership
• Recognizes and cultivates individual strengths to build high-performing, engaged teams
• Holds self and others accountable for delivering results, even when faced with difficult decisions or competing priorities
• Effectively influences and persuades in matrixed environments by building trust, clarity, and shared purpose
• Customer-obsessed mindset, both internally and externally, with a disciplined, process-oriented approach to operational excellence
• Continuously identifies and applies best practices, balancing short-term performance with long-term impact

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.