Business Systems Analyst

Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe. 

At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers.

Position Overview:

The Business System Analyst (BSA) role will collaborate between HR business stakeholders and IT teams to ensure that technology solutions align with business needs, compliance, GDPR, data security.

The BSA is responsible for analyzing HR business processes and translating requirements into functional specifications for system development and implementation.

As a successful candidate, you will have experience in human resource management systems. 

This is a hybrid position based out of our Framingham, MA office.

Responsibilities:

• Collaborate with HR business to gather, analyze, and document requirements for new/existing systems or enhancements.

• Translate business needs into detailed functional and technical specifications.

• Evaluate existing systems and processes to identify opportunities for optimization.

• Work closely with HR business users, HR project managers, HR functional and technical subject matter experts to ensure successful delivery of solutions.

• Facilitate sessions to elicit requirements and validate solutions.

• Develop use cases, process flows, and data models to support system design.

• Support of business user acceptance testing (UAT) and training efforts.

• Monitor system performance and troubleshoot issues post-deployment.

• Maintain documentation and ensure compliance with internal standards and policies.

• Manage  and  optimize  cyclical  system  administration  tasks,  including  audit  processes,  system  reporting,  and access reviews, ensuring compliance and operational continuity.
  Use JIRA to triage, track, and resolve tickets.

• Contribute to the development and delivery of user training and documentation for new processes and features.

• Perform other duties as required.

Minimum Qualifications:

• Bachelor’s degree in Information Systems, Business Administration, or related field.

• Minimum of 3 years of experience in business/ systems analysis of an enterprise HCM system.

• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.

• Proficiency in tools such as JIRA, Confluence, Microsoft products including: excel, Power Automate, Power BI.

• Excellent communication, problem-solving, and analytical skills.

• Ability to work independently and manage multiple priorities.

• Business process improvement/ change management documentation and support.

• Business processes definition, system automation, risk, compliance, SOX, SOC, and audits.

Additional Qualifications:

• Experience with HCM platforms, or other enterprise applications.

• Experience with data integration and reporting tools.

• Workday HCM certification desired.

• Business Analysis (e.g., CBAP, PMI-PBA) certification a plus.

• Power BI development.

• Microsoft connection/integration design, build, and deployment.

• Artificial Intelligence.

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Ameresco challenges the brightest, most talented, and creative individuals in the industry by providing an environment that fosters initiative and achievement. We are proud of our comprehensive and competitive employee benefits, including people-oriented insurance, investment, and incentive plans.

All official communications from Ameresco will originate from an @ameresco.com email address. Any correspondence from other domains should be regarded as fraudulent. Please report any suspicious activity to the platform where the issue was encountered. For further inquiries or concerns, please contact us at 1-866-AMERESCO 

Ameresco is an Equal Opportunity Employer.