Business Product Owner, Sales Technology

Manulife/John Hancock is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

We are seeking a motivated person to join our dynamic and growing team. This individual will play a key role in continuously improving and enhancing our business technologies.

The primary purpose of this role, situated within the Sales Enablement team for John Hancock Insurance's Distribution unit, is to focus on business technology platforms including Salesforce and JHINI. The role leverages expertise to drive project success and ensures development best practices are applied. This position partners with the Technical Product Owner on tactical delivery, collaborates on UAT and training, facilitates demonstrations, ensures cross-team coordination, assists in squad resources requests and reporting, and coaches and mentors the squad.

The Sales Enablement Center team is a group of specialists committed to enhancing sales performance and streamlining processes within the distribution team. Their focus is on developing strategies for growth by empowering and equipping our sales team for success.

Key Accountabilities

• Business Technology Management: Leverage expertise to drive project success. Ensure development best practices within these platforms.
• Tactical Delivery Partnership: Align squad to achieve successful outcomes. Utilize BRDs to define and refine user stories. Efficiently manage the product backlog and collaborate with the squad to groom user stories.
• UAT and Training Collaboration: Partner with Sales Technology Implementation Lead to facilitate UAT, allowing the creation of comprehensive deployment documentation and training materials.
• Demonstrations Facilitation: Organize and lead demonstrations to showcase outputs and progress prior to deployment.
• Cross-Team Coordination: Coordinate with other teams to manage dependencies and integration efforts. Ensure bi-directional communication with surrounding systems.
• Resources and Reporting: Assist with resource allocation, and asset management. Ensure optimal resource allocation. Capture key outcomes and provide quantifiable results. Maintain thorough documentation to track progress and impact.
• Coaching and Mentoring: Guide the squad to understand and align with business needs. Foster a collaborative and productive team environment.

Key Shared Accountabilities

• Align squad with successful outcomes.
• Collaborate on UAT and training.
• Facilitate demonstrations and showcase progress prior to deployment.
• Coordinate with other teams to manage dependencies and integration efforts.

Qualifications:

• Bachelor's degree in business administration, Information Technology, or related field (preferred).
• 5+ years of experience in business product ownership or related roles.
• Proficiency in Salesforce (required).
• Ability to be collaborative and productive within a team environment.
• Experience guiding teams/squads to understand and align with business needs.

When you join our team:

• We’ll empower you to learn and grow the career you want
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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