Business Intelligence Manager II

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.

As a Business Intelligence Manager II, you will lead a small to medium-sized team focused on delivering data-driven insights and reporting solutions. Your team will be responsible for building data literacy and advocating for data needs upstream and early in the process. There will be a focus on enabling Self Service via semantic layers, using a product happy path approach to ensure data driven decision making and actionable insights. You and your team will act as strategic partners to the business, while taking ownership of enterprise dashboards/reports to drive and champion success.

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required.  However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Lead the development and maintenance of BI dashboards, reports, and data models to support business operations and strategy.
• Collaborate with PMO, Product, Stakeholders, and Engineering to align data initiatives in the department with business goals.
• Drive the adoption of AI and advanced analytics to enhance business intelligence capabilities, improve efficiency, and generate actionable insights at scale. 
• Maintain a prioritized backlog of tasks and ensure clarity and cleanliness of data pipelines and reporting artifacts.
• Partner with infrastructure and data engineering teams to ensure optimal performance of BI tools and platforms.
• Demonstrate deep understanding of data sources, business processes, and reporting requirements; propose effective solutions.
• Analyze risks and impacts of BI changes on business operations and recommend improvements.
• Apply and advocate for team standards in data documentation, visualization, and testing.
• Communicate effectively across technical and non-technical audiences, recognizing upstream and downstream data impacts.
• Continuously improve BI processes and mentor team members to enhance data literacy and analytical capabilities.
• Monitor BI system health and proactively address issues to ensure high availability and reliability.
• Promote a culture of data-driven decision-making and continuous learning within the team.

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements

• Bachelor’s degree in Information Systems, Data Analytics, or related field; or equivalent experience.
• 5 - 8 years managing BI or analytics teams.
• Strong communication skills, both oral and written.
• Proven experience using BI solutions to improve business outcomes.
• Experience managing requirements gathering, prototyping, user acceptance testing, and deployment of BI projects.
• Basic understanding of data warehousing and web technologies.

Preferred:

• Experience with BI lifecycle and governance frameworks.
• Proficient in Power BI with expertise in developing dashboards, reports, and data visualizations that drive business decisions. 
• Proficient in Databricks for data engineering, analytics, and scalable data processing. 
• Project management experience: PMP certification is a plus.
• Experience writing SQL queries and analyzing data patterns.
• Familiarity with cloud-based BI platforms and data services.
• Ability to manage multiple priorities and communicate complex data concepts clearly.
• Demonstrated ability to lead with insight and make strategic recommendations.
• Self-driven, customer-focused, and able to work independently with moderate supervision.
• Strong analytical skills and ability to work with abstract concepts.

Target Compensation: A competitive base salary range from $129,018 – $189,226. This position is eligible for an annual variable bonus of cash and equity, between 15-30%. Bonus amounts are based on individual performance. Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications. 

Candidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego. 

INDENGLP

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Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.  If you are actively looking or starting to explore new opportunities, send us your application!

 

P.S.

We have great details around our stats, success, history and more.  We’re proud of our culture and are happy to share why – let’s talk!

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.