Business Analyst I

Location Note: Hybrid role based in Wakefield, MA, with one required in-office day per week.
The Purpose of Your Role:
Do you want to work for a fun, growing organization where people truly make a difference? 
As a Business Analyst at Sentinel, you play a pivotal role in partnering with business units to improve processes, solve complex problems, and ensure technology solutions align with our overall business strategy and objectives through effective collaboration, data analysis, and support of the software development lifecycle.
What you'll bring to Sentinel:

• Strong analytical, problem-solving, and organizational skills.
• A collaborative, curious, and continuous-improvement mindset.
• Proven ability to manage multiple initiatives, handle shifting priorities, and meet deadlines.

What you’ll be responsible for:

• Play a vital role in the development process, collaborating with cross-functional teams to ensure alignment with business goals.
• Serve as a contact between business units and the Software Engineering team, facilitating effective communication and understanding between teams.
• Engage with the Business Analyst team bi-weekly to share insights, discuss challenges and enhance team collaboration.
• Be a resource for errors related to custom development, addressing and escalating issues as needed.
• Conduct thorough scoping and analysis of system improvements, encompassing both business processes and technology enhancements.
• Perform quality assurance for custom applications and automated jobs to ensure they meet business requirements.
• Provide support for Salesforce, contributing to reporting, analysis and small workflows as needed. 
• Occasionally participate in deployments and maintenance outside of normal business hours.

About you: 
Sentinel is seeking a thoughtful, detail-oriented Business Analyst to help translate business needs into clear, actionable solutions. In this role, you will work with business stakeholders, technology teams, and project leaders to understand problems, document requirements, improve processes, and support successful delivery.
This is an excellent opportunity for an early-career analyst who enjoys asking questions, organizing complex information, and helping teams make informed decisions.
What you need to have:
Preferred qualifications:

• 1–2 years of experience in business analysis, process improvement, product operations, project coordination, or a related field.
• Bachelor’s degree in Business Administration, Finance, Computer Science, or related field.
• Strong analytical skills, attention to detail and excellent communication and collaboration abilities.
• Strong skills in requirements and process documentation (user stories, process mapping, acceptance criteria, etc.)
• Experience guiding and improving business process and efficiency in Salesforce

• Salary range:  $77,000-$85,000, depending on experience.

At Sentinel, compensation is calibrated to your geographic location to reflect local market conditions; the posted salary range may vary based on where you live.
Nice to haves:
 

• Familiarity with Agile development methodologies.
• Familiarity with project management methodologies.
• Familiarity with SQL, data analysis, reporting tools, or workflow
• Salesforce certifications (Business Analyst, Administrator)

What you’ll be part of:
Joining our company means becoming part of something special. We're driven by a mission to excel in our industry and within our team, supported by people who truly care about our organization.
Sentinel was recognized by The Boston Globe as a Top Place to Work in 2020, 2023, and 2025. The firm also earned the Top Workplaces USA Award from Energage through 2021-2026.
At Sentinel, we welcome people from diverse experiences, backgrounds, and perspectives – and we wouldn’t have it any other way. So even if you don’t meet every single requirement, please consider applying if you like what you see. Our priority is to find talented individuals who enrich our team culture, contribute with enthusiasm, and are passionate about what they do.
Sentinel is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.
Some of our Benefits:

• PTO (vacation, sick, personal time bank)
• FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service
• 12 Paid Holidays (10 stated and 2 floating holidays)
• 2 Community Volunteer Days
• 5 Summer Half Days
• Medical, Dental, Vision
• Life Insurance
• LTD & STD
• Retirement Plan with 4% Employer Match
• Parental Leave

See What We Stand For: https://www.sentinelgroup.com/About-Us/Join-Our-Team
Who we are:
Sentinel Group proudly serves nearly 5,000 clients throughout the U.S. For 35+ years, we’ve remained devoted to positively impacting the lives of our people, our clients and our communities. With a 9-year average associate tenure among our 265 professionals, our team’s commitment to excellent service has positioned Sentinel as the only provider who makes benefits EASY: easy for your people; easy for your business; and easy for you.
Our ultimate goal is to help companies and their employees prepare for their future health, wealth and retirement needs. Whether it’s through retirement plans, group health insurance, reimbursement accounts or financial planning, we engineer simple solutions and continuously strive to make them better. Our in-house experts – and their commitment to excellence – define who we are.
Sentinel is also one of the largest employee benefits firms in Massachusetts (Boston Business Journal) and was named a 2022 Retirement Plan Adviser of the Year in the Mentorship category (PLANADVISER Magazine).