Triage billing cases from Sales and Customer Solutions, research and resolve billing issues using QBS/WBS, ARBRR, Power BI and Excel (PivotTables), maintain production standards, handle credit requests, and make outbound collection calls to clients while working in Salesforce.
Billing Representative III - Monday to Friday, 8:00AM - 4:30PM Eastern
Work independently and as part of a team triaging cases from Sales/Customer Solutions and finding resolutions to billing issues. Collecting data from ARBRR and PowerBI, generating excel spreadsheets and/or Pivot Tables to show trends all while maintaining productions standards. Outbound calls to Quest clients for outstanding invoices owed to Quest.
Pay range: $22-28/hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
- Working within Salesforce
- Taking cases submitted by Sales Reps or Customer Solutions
- Maintain production standards
- Work closely with Billing team/Sales/Customer Solutions
- Credit requests
- Outbound client calls for collection of monies owed to Quest
Required Qualifications:
- 1+ years of experience in Quest Billing system (QBS) and / OR Web Billing System (WBS)
- 1+ years of experience in Accounts Receivable, Billing, or Customer Service within the healthcare insurance or healthcare industry
- Ability to use computer and Windows PC applications, such as Outlook, Excel, PDF, instant message, video conferencing
- Keyboard and navigation skills and ability to learn new computer programs
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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