Serve as a Cloud FinOps Success Manager advising Azure customers on billing, licensing, and cost optimization. Conduct business reviews, own post-sales relationships, document processes, define KPIs/SLAs, and deliver scalable FinOps onboarding, provisioning, reporting, and escalation practices to ensure high customer satisfaction.
This requisition has been created to support ongoing and future hiring initiatives within Blue Mantis. While all applications will be reviewed, this posting may not align with an immediate opening. Candidates who meet our qualifications will be considered for future opportunities as they become available.
Azure Fin Ops Consultant who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP). Successful candidate will work as a cloud customer success manager to provide FinOps services to a dedicated share of our customer base. This role will be a subject matter expert on cloud billing & licensing models and capable of resolving complex customer requests or complaints. They will be expected to apply best practice processes/procedures associated with onboarding, provisioning, tools, reporting and escalations to ensure delighted clients.
The Blue Mantis Cloud FinOps team is experiencing rapid growth each month, expanding our team to meet increasing demand and new opportunities. We encourage you to apply and join a dynamic organization where innovation, collaboration, and career development are at the forefront of our continued success and expansion.
Azure Fin Ops Consultant who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP). Successful candidate will work as a cloud customer success manager to provide FinOps services to a dedicated share of our customer base. This role will be a subject matter expert on cloud billing & licensing models and capable of resolving complex customer requests or complaints. They will be expected to apply best practice processes/procedures associated with onboarding, provisioning, tools, reporting and escalations to ensure delighted clients.
The Blue Mantis Cloud FinOps team is experiencing rapid growth each month, expanding our team to meet increasing demand and new opportunities. We encourage you to apply and join a dynamic organization where innovation, collaboration, and career development are at the forefront of our continued success and expansion.
Key Responsibilities
Our CSP practice, providing word-class FinOps services, has experienced multiple years of double-digit growth. Central to our practice is an industry leading positive customer experience. The FinOps Success Manager is charged with helping to ensure that our customer experience remains positive and that the practice is scalable and sustainable. Their key responsibilities include, but are not limited to:
- Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities.
- Build and maintain a trusted advisor relationship with our customers.
- Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources.
- Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction.
- Own the post-sales relationship
Skills, Knowledge and Expertise
- Experience with supporting Microsoft Azure clients.
- Either possess or be willing to obtain FinOps Practitioner Certification.
- BS Degree in Business or a Technology related field; graduate degree appreciated.
- Experience optimizing workflows and implementing process improvement.
- Technical and business problem-solving skills and judgement.
- Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels.
- Ability to prioritize and manage competing demands.
- Experience working with Clients on business solutions.
- Either possess one year of prior experience with public cloud billing and licensing models or be willing to learn.
- Either possess one year of prior experience in the Microsoft Azure Portal or similar Cloud Portals or be willing to learn.
Base Salary Range: $80,000 to $100,000
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.
About
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.
Blue Mantis Boston, Massachusetts, USA Office
First Avenue, Building 34, Suite 201, Boston, United States, 02129
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