Configure, deploy, and support laboratory robotic automation systems; perform FAT/SAT, troubleshoot hardware/software, configure databases and scheduling applications, deliver client training, maintain documentation, and provide onsite customer-facing technical support.
HighRes is seeking an Associate Robotic Automation Engineer to join our Lab Automation engineering team at our headquarters in Beverly, Massachusetts. This role combines technical expertise with exceptional customer service to deliver seamless laboratory automation solutions. Reporting to the Associate Director of Automation Engineering, you will configure, deploy, and support robotic systems while serving as a trusted advisor to our life sciences clients.
This is an exciting opportunity for a technically curious professional who thrives at the intersection of robotics, software, and customer success. You'll work cross-functionally with internal teams and directly with clients to ensure our automation platforms exceed expectations from initial deployment through ongoing support. The ideal candidate is someone who can grow with the company and take on additional leadership responsibilities over time.
ResponsibilitiesTechnical Delivery:
- Configure and deploy laboratory automation solutions, including robotic arms, scheduling software, and integrated devices
- Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
- Troubleshoot field issues in collaboration with engineering, software, and support teams
- Configure relational databases for laboratory scheduling applications
- Maintain deployment documentation and drive process improvements
- Diagnose and resolve technical challenges in deployed systems
Customer Success:
- Serve as the professional face of HighRes during on-site client engagements
- Deliver comprehensive training on robotic systems ranging from single arms to room-scale platforms
- Build trusted client relationships by understanding workflows and anticipating needs
- Translate technical concepts into clear language for diverse audiences
- Maintain responsive, professional communication throughout the customer journey
You'll learn extensively through collaboration with teammates and hands-on field experience. Your success will be greatly enhanced by the following qualifications:
Required:
- Bachelor's degree in a technical discipline (Computer Science, Robotics, Engineering, or related field)
- Genuine passion for automation and robotics technology
- Interest and ability in software development
- Basic proficiency in C# or other object-oriented programming languages
- Professional demeanor and ability to represent the company with clients
- Exceptional written and verbal communication skills across diverse audiences
- Ability to travel up to and sometimes exceeding 40% annually at client locations domestically and internationally
- Current driver's license and valid passport
- Personal transportation for regional travel
- Comfortable working in laboratory and technical environments
- Capable of lifting up to 50 pounds and standing for extended periods
Preferred:
- Experience in customer-facing technical roles (deployment engineering, technical support, field service)
- Background in customer service, hospitality, or client success
- Understanding of robotic arm technologies and laboratory automation software
- Familiarity with networking protocols (TCP/IP) and serial communications
- Basic mechanical and electrical troubleshooting skills
- Experience documenting software issues and technical logs
- Strong organizational and time management abilities
- Adaptability to fluctuating workloads and evolving customer expectations
- Problem-solving mindset with attention to detail
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