Associate Director, Commercial Operations

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Summary:

Responsible for oversight and production of opportunities from receipt of Request for Information (RFI)/Request for Proposal (RFP) through execution of signed contract and Change Orders. This includes but is not limited to: 

• Responsible for mentoring team and support/maintenance of SOPs, templates and tools

• Responsible for effective evaluation of RFPs and RFIs for potential projects to ensure understanding of scope requested, working with cross functional stakeholders (including across business units) to complete

• In collaboration with Legal, Finance and Leadership Team, negotiate and support execution of Letters of Intent (LOI) or Start-up Agreements (SUA), based on Client / organizational need.

• Works closely with BD, Legal, Leadership Team, Operational team to execute contracts with clients for new projects

• Responsible for understanding impact of changes to budget and scope of work and how those changes impact an executed contract to support development and execution of Change Orders

• Assists in the creation of departmental processes related to but not limited to: Proposal development, RFI development, Change Order development, Contract development

• Supports the continued evolution and optimization of the pricing tools, text tools and any other tools used by the department and broader teams for the development of proposals, change orders and contract budgets

Job Responsibilities:

Responsible for oversight and production of opportunities from receipt of RFI/RFP through execution of signed contract and Change Orders. As applicable (based on size of team), manages, mentors, and assigns duties to Commercial Operations Analysts/team as needed as well as solicits input and support from stakeholders across organization with regards to all assigned deliverables. These include Requests for Information (“RFI”), proposals, Start-up Agreements (“SUA”), Letters of Intent (“LOI”), contracts and Change Orders (referred to collectively below as deliverables).  May support department initiatives as assigned by Sr. Director, Commercial Operations.

• Responsible for the development of deliverables such as but not limited to RFIs, proposals, change orders, and contracts for complex and/or high-profile clients and/or urgent requests

• Supports the achievement of company sales goals

• Supports the training and onboarding of all new Commercial Operations employees and support onboarding of any cross-functional team members that interact as a part of their role with the Commercial Operations team in the development of deliverables, as required

• Provides excellent customer service to all parties involved in the clinical study process

• Reports to Senior Director, Commercial Operations, Tempus Compass. As appropriate and based on team size, may have direct line management responsibilities

• Responsible for execution of process for deliverable development with input from stakeholders involved to ensure seamless development

• Responsible for execution of process for contract development and finalization with input from stakeholders involved to ensure seamless development and execution of contracts for awarded opportunities

• Analyzes deliverable requests and determines Client requirements and works closely with stakeholders to ensure adherence to the signed contract/Scope of Work and previous Change Orders to ensure that changes are warranted, defendable and sensible

• Ensures that all deliverables are reviewed for quality and completeness, performing this task or delegating as appropriate

• Works with the Client, Internal Counsel, Project Manager, Finance and Leadership Team as needed to help produce a contract for each project

• Works with the Client, Internal Counsel, Project Manager, Finance and Leadership Team as needed to help produce a Change Orders as needed for each project

• Supports regular reporting of proposals and contracts metrics to Leadership team as appropriate.

• Identifies and implements process improvements within the department

• Works with all members of the cross-functional team to assure a positive work environment.

• Assist Senior Director, Commercial Operations with maintenance of Commercial Operations templates

• Maintain tracking of proposals in Commercial Operations Workload tracking tool

• Serve as back-up to team members when requested

• Trains new team members as required

Demonstration of Tempus Compass Values:

Consistently strives to demonstrate the following Tempus Compass values:

• Recognizes that the team is always stronger than the individual

• Seeks to inspire others by demonstrating consistently strong performance

• Treats people with respect regardless of role or point of view

• Listens well and seek to understand before reacting 

• Provides candid, helpful and timely feedback to colleagues

• Demonstrates curiosity about and contributes effectively to areas outside of their specialty

• Keeps the bigger picture in mind when making decisions

• Never stops learning

• Questions assumptions and offers suggestions for improvement

• Focuses on results rather than process and seeks to minimize complexity when process is required 

• Identifies and addresses root causes, not symptoms

• Demonstrates poise in stressful situations

• Strives to always do the right thing

• Questions actions that are incongruent with Tempus Compass values 

Minimum Qualifications:

• Minimum of ten (10) years of demonstrated experience in proposals, budget and contract development in a clinical research environment such as a CRO or pharmaceutical company, or equivalent experience. 

• Minimum of five (5) years of demonstrated experience working with all levels of management and staff within pharmaceutical and/or biotechnology companies, or equivalent experience.

• Excellent verbal and written communication skills with all levels of staff, including Leadership team, and with Clients

• Demonstrated ability to use high level of tact, diplomacy, and empathy/understanding in a dynamic environment across multiple cultures

• Demonstrated ability to use a high level of independent judgment and discretion when handling sensitive and confidential matters

• Ability to build strong relationships and liaise across department/functional areas

• Excellent planning and organizational skills

• Excellent ability to perform multiple tasks and address competing priorities effectively and efficiently with minimal supervision while meeting deadlines

• Working knowledge of MS Word, Excel, PowerPoint

• University/college degree from an appropriately accredited institution

Preferred Qualifications:

• Oncology-focused CRO experience in proposals development and management

• Small to mid-size biotech-focused CRO experience in proposals development and management

• Strong and positive working relationship experience with Business Development team

Illinois Pay Range: $120,000-$170,000

The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.