Manages and oversees regional assisted living ombudsman services, advocating for residents’ rights and ensuring compliance with federal, state, and host-agency requirements. The role coordinates with the State Ombudsman Unit, supervises or leads program activities, supports older adults and people with disabilities, and maintains effective administrative, communication, and organizational practices.
Ensure the rights of Assisted Living residents by joining Springwell as an Ombudsman Program Manager.
The Compensation for this role is $65,000.
POSITION DESCRIPTION:
Ombudsman is a Swedish word meaning “representative of the people”. As an Assisted Living Residence (ALR) Ombudsman Program Manager, you work to develop, administer, and oversee the Regional ALR Ombudsman services and promote its philosophy of advocating and maintaining assisted living residents' rights. The ALR Ombudsman Program Manager works closely with the Executive Office of Health and Human Services State Ombudsman Unit to ensure that requirements are fulfilled as outlined in the federal Older Americans Act, statewide long-term care Ombudsman regulations and policies, and Host agency designation agreement.
QUALIFICATIONS:
- Bachelor's degree required, with a degree in social work or a related field preferred.
- 3-5 years' experience working with the older adults and/or the disability population preferred.
- Experience in supervisory role or demonstrated leadership experience preferred.
- A positive attitude, flexibility, and ability to effectively prioritize responsibilities.
- Strong communication and organizational skills, attention to detail, and collaborative work style.
- Knowledge of computer software applications such as word processing, spreadsheets, and databases.
- A reliable vehicle, current driver's license and safe driving record required.
- 3 weeks of vacation in first year
- Birthday off
- 13 paid holidays
- 3 paid personal days
- 15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
- Health & dental insurance with employer contribution
- Life and long-term disability insurance at no cost to employee
- Flexible Spending Plan
- Employee Assistance Plan
- 401K Retirement Savings Plan w/ employer contribution
- Mileage reimbursement
- Potential flexible work options available after 6 months for many positions such as alternate start time between 8:00 and 9:30 a.m., 4 day work week, 4.5 day work week, hybrid work option
- Employee referral bonuses
- Free parking
- Commitment to promoting from within
For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.
We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference – each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.
We believe in and are looking for new staff who embrace:
- Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
- Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
- Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.
Springwell Waltham, Massachusetts, USA Office
Waltham, MA, United States
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