Assistant Manager - Boston

Step into a leadership path at Herman Miller, a legacy brand driving the future of work and living through design-forward innovation and career growth. 

What We Offer: 

• Competitive hourly base with commission on shipped items 
• Performance-based bonus plan 
• Medical, dental, and vision insurance  
• Self Managed vacation, holidays, and parental leave  
• 401(k) with 4% company match  
• Commuter benefits up to \$150/month  
• Generous employee discounts  
• And more!  

Store Hours: Open daily, Sunday through Saturday (weekend and holiday availability required) 

 
About the Role:  
 
As the Assistant Manager, you'll work in partnership with the General Manager to ensure the success of the store. You will be responsible for delivering world-class client experiences while supporting brand initiatives and executing management responsibilities. Our Assistant Manager balances their time working with clients to achieve sales targets and various leadership initiatives including performance coaching, data analysis, and product training. You will report directly to the General Manager.  
 
What You’ll Do:  
 
You'll have opportunities to design, achieve and build relationships every day as you...  

• Work to expand the client’s connection to the Herman Miller brand and pioneer outreach in your local community.  
• Assist in managing and coaching all Sales & Design Specialists. 
• Conduct interviews and recruitment efforts to attract and select top-tier candidates. 
• Manage the full client lifecycle to meet and exceed sales goals and key metrics. 
• Adhere to all Company programs and procedures, including safety, inventory and facilities.   
• Attending store meetings, participating in product training, sharing information among peers. 
• Assist in maintaining the store's design and visual standards using merchandising guidelines. 
• Fulfill customer needs and resolve issues in a manner consistent with the Herman Miller Client Experience. 
• Collaborate and promote a positive team culture demonstrating the MillerKnoll Values, Culture & Actions.   

 
What We’re Looking For?  
 
This might be you if you have the following experience, skills, and abilities:  

• 1 to 2 years of retail leadership experience preferred. 
• Ability to effectively communicate with internal and external parties both verbally and in writing. 
• Ability to identify client needs, problem solving and understand and explain product features and benefits. 
• Experience with a POS (Point of Sale) system and proficiency with MS Office software, web navigation and 3-D rendering programs. 
• Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.