Assistant Director of Operations and Development

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Job Summary:

Reporting to the Class of 1955 Executive Director of PBHA, the Assistant Director of Operations and Development will play a critical role in developing and overseeing donor management, communications, and alumni engagement systems to support the Executive Director, Senior Development Coordinator, and student officer efforts. The position will support projects related to PBHA’s 501C3 financial systems and data analysis in consultation with the Assistant Director of Financial Strategy for PBHA. The position will create systems and structures that build institutional memory, streamline transitions of staff and student leaders, and reduce administrative workload of the Executive Director in support of PBHA’s mission with a special focus on managing PBHA operations and internal HR processes. The position will also supervise the Vehicles Coordinator and Operations Coordinator positions, fundraising and event consultants and coach events, alumni, and communications student officers, and support them in their areas of responsibility. 

Job-Specific Responsibilities:

Core duties

PBHA Development: 

• Supports the Senior Development Coordinator and Executive Director in producing donor profiles, identifying prospects, and drafting detailed reports
• Manages PBHA donor wealth screening IWave system and research data relevant to respective fundraising efforts
• Manage PBHA donor check deposit data fidelity and thank yous.
• Supports fundraising campaign strategy and volunteer management through providing key data and administrative support, manage PBHA Major Gifts data and strategy, including stewardship.
• Manages donor dashboard and create models for fundraising goals. Support and project manage additional PBHA fundraising projects including Resource Development committee goals as well as PBHA’s Summer Urban Program auction, alumni reunions, regional events and student director coaching as assigned. 

PBHA Organizational Operations (finance, admin, communications):

• Works with the Executive Director, staff and students to identify barriers to achieving work goals and develop systems to increase efficiency and ease burden.
• Oversees strategic management and supervises tech support of related PBHA internal software systems
• Collaborates with PBHA Financial Administrator on projects to improve systems like QuickBooks.
• Manages PBHA hiring processes and supports the Assistant Director of Financial Strategy with Gusto payroll operations.
• Guides, develops and recommends communication strategies, policies and procedures to engage donors and stakeholders and keep them informed. 
• Serves as PBHA administrative liaison to PBHA-A SIG 

Coaching and supervision:

• Manages Vehicles Coordinator and PBHA Operations Coordinator positions.
• Supervises consultants and directs coaching of 2 student officers annually with responsibility for supporting communications, events, and alumni engagement. 

Basic Qualifications:

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years’ relevant work experience

Additional Qualifications and Skills:

• Master's Degree strongly preferred
• Work within Public Service and/or with young adults
• Salesforce experience 
• G suite experience 
• Donor screening tools

The Phillips Brooks House Association (PBHA) is a Harvard student organization, a student-led, staff-supported, community service non-profit, and a part of the Harvard Center for Public Service department. PBHA has been instrumental in meeting the mission of the college for over 120 years and engages 1500 student volunteers in service and social action in over 55 year round programs.

Mission: PBHA strives for social justice. As a student-led organization, PBHA mobilizes volunteers in collaboration with Boston and Cambridge partners to address gaps in opportunities and resources. We develop student and community leadership to creatively meet critical needs and advocate for structural change. PBHA seeks to promote social awareness and community involvement at Harvard and beyond.  

• Appointment End Date:
• Standard Hours/Schedule: 35 hours per week
• Compensation Range/Rate (including Shift Differential if applicable):
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity, Education, CORI
• Other Information: The work schedule and location will be set by the department at its discretion and based upon operational needs and objectives and consistent with College Policy, which requires 5 days on-site in Cambridge, MA during term time (first day of classes through commencement), with the exception of winter break in December, spring break in March, and the summer months when students are away from campus, where staff is expected be on campus two days a week. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details about the College policy will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

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