Coordinate customer, client, and company appointments by answering scheduling inquiries, booking, rescheduling, and canceling appointments. Confirm bookings through phone, email, and text; maintain accurate electronic calendars; resolve scheduling conflicts; send reminders and follow-ups; and communicate professionally with customers and staff.
We are hiring an efficient and professional Appointment Scheduler to coordinate customer appointments, manage scheduling requests, confirm bookings, and maintain accurate scheduling records. The ideal candidate should have excellent communication skills and strong attention to detail.
Full job description
The Remote Appointment Scheduler will coordinate appointments between customers, clients, and company representatives. This individual will ensure that scheduling requests are handled promptly and that appointments are properly recorded and confirmed.
Key responsibilities:
- Answer incoming scheduling calls and inquiries.
- Schedule, reschedule, and cancel appointments.
- Confirm appointments through phone calls, email, or text.
- Maintain accurate electronic scheduling calendars.
- Communicate appointment details to customers and staff.
- Identify scheduling conflicts and provide alternatives.
- Send appointment reminders and follow-up notifications.
- Maintain professional customer service standards.
Qualifications:
- High school diploma or equivalent.
- Good telephone etiquette and communication skills.
- Basic computer and calendar management knowledge.
- Ability to handle multiple scheduling requests.
- Strong organizational and time-management skills.
- Previous scheduling experience is preferred but not required.
Required skills: Communication, scheduling, organization, customer service, multitasking, and attention to detail.
Similar Jobs
Healthtech • Social Impact
Schedules dental appointments, registers patients, supports check-in, answers and triages calls, collects payments, processes insurance paperwork, manages patient flow, handles reminders, and maintains accurate cash and appointment records. Requires strong customer service, multitasking, a high school diploma, and bilingual Spanish communication skills.
Professional Services • Consulting
Manage high-volume inbound and outbound calls, provide patient support, route inquiries, complete initial patient registration, and schedule appointments accurately. The role requires professional, compassionate communication with patients, providers, and staff while maintaining confidentiality and efficiency. Responsibilities are performed remotely and include coordinating with multiple office settings and using electronic health record systems.
Top Skills:
EclinicalworksElectronic Health Record Systems
Professional Services
Schedules, confirms, reschedules, and cancels client appointments; manages staff calendars; handles calls, payments, invoices, and office procedures. Coordinates workshops, including registration, room setup, Zoom webinars, client follow-up, Excel tracking, and conversion goals. Monitors meeting volumes to prevent production overbooking and supports sales meeting closings.
Top Skills:
ClioLawmaticsExcelMS OfficeZoom
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
