Schedules dental appointments, registers patients, supports check-in, answers and triages calls, collects payments, processes insurance paperwork, manages patient flow, handles reminders, and maintains accurate cash and appointment records. Requires strong customer service, multitasking, a high school diploma, and bilingual Spanish communication skills.
HealthPoint is hiring for a bi-lingual scheduling staff to assist patients with check in and appointments. The ideal candidate will possess excellent customer service skill, multi-tasking capabilities and have a passion for accessible health care. This is a full time 40 hour a week-5 day position. The schedule will include morning shifts, afternoon shifts until 8:30pm and some Saturday until 5:30pm.
Starting Payrate: $18-$23 based on experience
- Retention bonus of $1,500 paid at 18 month of employment- Additional retention bonus's up to $4,000
- Two free sets of HealthPoint scrubs
- Tuition Reimbursement for up to $1,000 a year.
- Nine paid federal holidays
- Birthday off paid in addition and not counted towards PTO
- Generous Paid Time Off
- Wide array of benefit plans such as health, dental, vision, flexible spending accounts, Safe Harbor 401K Plan, long term disability and group/voluntary life insurance plans.
Job Responsibilities
- Greets patients in a professional manner and accurately registers patients.
- Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
- Collects co-payments from patients in the form of cash, check, and credit card and provides receipt.
- Submits pre-certifications and other appropriate insurance paperwork to the Billing department in a timely manner.
- Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate departments.
- Manages dental schedule to achieve optimum efficiency and productivity for the providers. Adheres to established scheduling protocols and standards of customer care.
- Monitors automatic appointment reminders and makes patient reminder calls as necessary.
- Timely answers phones and schedules patient appointments.
- Answers the phone, takes messages and routes them to the appropriate departments in a timely manner.
- Triages all patient calls as necessary.
- Checks department voicemail and responds to messages within one hour.
- Prepares daily deposits for bank transfer and secures cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
- Handles any necessary paperwork for patients appointments.
Qualifications
Highschool Diploma
Bi-Lingual Spanish
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