Provides front-desk and administrative support for an Adult Day Health Center: schedules appointments and referrals, manages paperwork, answers phones, assists transportation, handles scanning/filing/faxes, supports clinical staff, prepares procedures, and offers translation when requested.
Pay Range: The expected base pay for the position is $19 -$26 per hour and may be increased based on other factors, such as experience, language, certifications, etc.
DUTIES:
- Schedule, monitor, and prepare paperwork for all internal and external medical appointments.
- Schedule referrals and upload medical notes
- Front desk coverage: Including but not limited to answering the central phone console, monitoring the front doorbell using the remote intercom, greeting visitors/participants, and directing deliveries.
- Follow up on consultant reports.
- File, scan, sort mail and send faxes.
- Cover transportation dispatch desk using the portable radio, as needed.
- Assist transportation drivers, as needed, by calling participants, sorting prescriptions for participant delivery and collecting medical records, materials, supplies, and/or paperwork for distribution.
- Attend meetings as scheduled or as requested by immediate supervisor
- Provide translation services, as requested by Clinical/Medical staff..
- Prepare and maintain procedures, instruction manuals and checklists pertaining to areas of individual assignment in collaboration with the Unit Manager and/or Site Manager.
- Maintain and understand external instruction manuals and other information pertaining to areas of individual assignment.
- Provide support to Adult Day Health Center Medical Director and IDT members.
- Perform other duties as required by the position or as assigned by supervisor. This job description is not designed to cover or contain a comprehensive listing of all the activities, duties and / or responsibilities that are required of this position. Duties and responsibilities are subject to change due to business needs at any time with or without previous notice.
Qualifications
QUALIFICATIONS:
- High School Diploma or GED required. Associates degree or some college training preferred.
- Interest in and sensitivity to population aged 55 and older required.
- One (1) year experience with office administration; ideally in a health care setting.
- Strong customer service, communication and organizational skills
- Previous experience working with healthcare computer applications
- Knowledge of Microsoft Suite( Excel, PowerPoint and Microsoft)
- Have Knowledge about PCO and EPIC
- Bi-lingual in English and Spanish, Portuguese, Cape Verdean Creole, Vietnamese, Cantonese, Mandarin, French or Haitian Creole is highly desirable.
Uphams' Corner Health Center City of Boston, Massachusetts, USA Office
City of Boston, MA, United States
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