Account Executive

About Rhapsody:
 

We all know that our health care system is complicated. Getting data from one provider to another, or from a provider to a health insurance company, is frustrating for virtually everyone. Imagine developing solutions that help make these data transactions easier and faster. That is what we do at Rhapsody; we make interoperability platforms that allow data – such as patient encounter details, lab results, and billing information – to move seamlessly from one system to another. 

While most people will not ever see our products and services during a medical encounter, our interoperability platforms are running behind the scenes. Think of them as the central nervous system helping to move data where it needs to be to improve the patient experience. To learn more about Rhapsody, visit www.rhapsody.health 

If using your expertise in a way that impacts our health care system, patient care, and population health sounds like something you would find rewarding, apply today! 

This is a remote position. However, preference is for someone local to our Rhapsody headquarters in Boston, MA.
 

Position Summary:

The Account Executive is responsible for growing their customer base emphasizing upsell, cross-sell and cloud solutions to drive increased ARR. This individual will leverage strong relationship-building skills, develop strategic account plans and execute on company strategy to drive success. 

Responsibilities:

• Develop and maintain strong client relationships across all levels, from analysts to the C-suite.
• Act as the client’s internal advocate, ensuring their interests and needs are represented across the organization.
• Promote client reference ability by delivering consistent value and fostering satisfaction.
• Ensure client compliance with contracted software version requirements.
• Identify and drive cross-sell opportunities, introducing additional Rhapsody solutions that meet client needs.
• Partner with the Customer Success team to maintain regular, strategic communication with customer stakeholders.
• Identify and position value-add services, such as implementation, consulting, performance management, or training (virtual or in-person), to solve client challenges.
• Uncover new revenue opportunities, including additional licenses, communication points, and cloud offerings.
• Maintain accurate internal reporting, with strong emphasis on forecasting, pipeline building, and Salesforce (SFDC) data hygiene.
• Perform other duties as assigned to support team and organizational goals. 

To succeed in this role, the ideal candidate will:

• Consistently meet or exceed sales quotas and weekly forecasts.
• Maintain accurate and timely pipeline hygiene, ensuring up-to-date CRM records.
• Build and execute strategic Account Plans to penetrate existing customer bases across multiple product lines.
• Develop and maintain trusted advisor relationships with clients, including access to C-level stakeholders in key accounts. 
• Understand clients' short- and long-term strategic needs to position Rhapsody’s solutions effectively.
• Upsell and cross-sell appropriate products and services to align with customer goals.
• Foster strong, trust-based relationships with clients through consultative engagement and consistent value delivery. 

Qualifications & Experience:

• Minimum of a Bachelor’s Degree in an appropriate field.
• 3+ years of experience in a customer facing/sales role.
• Preference for candidates with knowledge of the Acute, Ambulatory, or Healthcare Technology market in the U.S.
• SFDC experience.
• Clinical experience is a plus.
• Established knowledge of sales techniques, strategies, and methodologies.
• Proven sales experience, having met and/or exceeded sales quotas consistently in prior roles.
• Superior communication skills with the ability to speak, write, and present clearly and effectively.
• Ability to perform proficiently in a fast-paced, high-stress work environment.
• Embrace AI-enhanced workflows: Leverage AI tools (e.g., ChatGPT, GitHub Copilot) to increase efficiency, improve decision-making, and continuously explore new ways to augment your work with emerging technologies.
• Open to flexible work hours. You may need to manage customers outside of your time zone, participate in after-hours meetings, and travel with minimal advanced notice.
• Up to 50% travel may be required, though current expectations are lower. Flexibility is essential as travel requirements may vary over time.
• Maintains a satisfactory level of clinical skill and healthcare IT knowledge. Keeps abreast of current developments and trends in the Health industry.