Manage and grow relationships with key accounts by serving as the primary client contact, understanding business needs, delivering tailored solutions, identifying upsell and cross-sell opportunities, coordinating internal teams, monitoring KPIs, resolving issues, negotiating contracts and pricing, and maintaining customer satisfaction.
When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service.
With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with branches conveniently-located across the U.S. as well as across multiple provinces in Canada.
At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits:
- Competitive Compensation
- Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost)
- 401K or RRSP (generous retirement benefits) with a Company Match
- Paid Holidays and Paid Time Off
Summary: We are seeking a strategic and client-focused Key Account Manager to oversee and grow relationships with our most valuable clients. This role is responsible for understanding client needs, delivering tailored solutions, and driving long-term business success through exceptional service and account management.
Responsibilities:
- Serve as the primary point of contact for assigned key accounts
- Develop deep understanding of client business goals, challenges, and industry trends
- Build and maintain strong, long-term relationships with decisionmakers and stakeholders
- Identify opportunities to upsell, cross-sell, and expand account value
- Collaborate with internal teams (e.g., marketing, product, operations) to deliver customized solutions
- Monitor account performance, track KPIs, and prepare regular reports
- Resolve issues promptly and ensure client satisfaction
- Negotiate contracts, renewals, and pricing agreements
- Stay informed about competitors and market dynamics
Skills & Qualifications:
- Bachelor’s degree in business, Marketing, or related field
- Proven experience in account management, sales, or client services (typically 3–5 years)
- Strong communication, negotiation, and interpersonal skills
- Ability to manage multiple accounts and prioritize effectively
BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.
BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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