Jobs at Zelis

Lead a global QA team to drive test automation, shift-left practices, and release readiness for .NET-based products. Own automation frameworks, integration/E2E and performance testing, ETL and AWS migration quality, PHI test data strategies, KPIs and executive reporting, hiring and coaching, and modernizing legacy QA into AI-enabled, high-performing teams.

Own the engineering foundation of Zelis’s data platform, including Snowflake architecture, scalability, resilience, tooling, CI/CD, DevOps, dbt standards, governance, security, and PHI/DLP controls. Define reference architecture and standards across teams, evaluate Snowflake capabilities for AI workloads, manage FinOps, and build and lead the platform engineering function. The role requires enterprise-scale Snowflake and AWS expertise, strong data-platform infrastructure automation experience, and leadership in secure, production-grade platform development.

Own and administer the Snowflake platform supporting data, dashboards, and AI workloads. Manage security, RBAC, governance, data protection, environments, resilience, performance, reliability, FinOps, automation, and CI/CD. Operate AWS integrations, sharing, replication, backup, and recovery capabilities; troubleshoot platform and pipeline issues; maintain documentation and runbooks; establish standards; enable engineering teams; and oversee distributed Snowflake administration resources.

Leads Zelis Data Cloud operations, owning production pipeline reliability, SLAs, monitoring, incident response, data quality, observability, Snowflake administration, and operational compliance. Establishes a DataOps and Data Reliability Engineering Center of Excellence with distributed L1/L2/L3 support, builds runbooks and on-call processes, enables Global Operations Center support, manages operational metrics and costs, and leads cross-functional reliability improvements for data, analytics, and AI workloads.

Serve as primary Zelis contact for an assigned book of payer/TPA clients to drive retention, renewals, and revenue growth. Build executive relationships, conduct business reviews, identify risks and upsell opportunities, collaborate cross-functionally, and leverage data to demonstrate client value while meeting revenue targets.

Lead process improvement initiatives: design and implement process enhancements, troubleshoot complex operational issues, run small projects, produce data-driven analysis, maintain SOPs and documentation, build dashboards/reports, train junior staff, and act as SME for operational tools and workflows.

Provides high-level administrative support to senior executives by managing schedules, meetings, correspondence, travel arrangements, expenses, office resources, and confidential information. Coordinates meeting logistics, prepares materials, tracks project deliverables, communicates with stakeholders, supports special initiatives, and improves administrative processes. The role requires strong organization, communication, discretion, multitasking, and proficiency with Microsoft Office.

Leads data engineering for Payment Operations monitoring transformation. Designs and maintains Snowflake pipelines, tables, stored procedures, monitoring scenarios, KPI infrastructure, and data quality controls. Serves as the Snowflake subject matter expert, documents architecture and operational processes, guides technical partners, and translates business needs into scalable data solutions. The role requires production data engineering experience, advanced SQL, Snowflake expertise, job scheduling, pipeline operations, and stakeholder communication.

Leads strategic transformation initiatives for Claims Pricing & Revenue, improving operational performance, scalability, automation, AI adoption, workflow efficiency, KPIs, and financial outcomes. Partners cross-functionally with Operations, Product, Technology, Analytics, Finance, Networks, and Client Services. The role optimizes claims pricing, repricing, negotiations, revenue workflows, workforce capabilities, and client escalations while translating strategy into measurable implementation plans.

Leads and develops the Cost Engine software engineering team while remaining hands-on with C#/.NET APIs, backend services, ETL, and data systems. Sets technical direction, reviews code, handles complex architecture and production issues, manages agile delivery, removes blockers, and partners with product, architecture, and Scrum teams. Drives modernization, observability, reliability, security, legacy deprecation, and team growth.

Lead and scale the client success organization across regions or product lines. Define strategy, KPIs, governance, and budgets; drive technology adoption and process transformation; influence executives and product/pricing; manage performance, training, and compliance to ensure client retention, growth, and operational excellence.

Lead solution and platform architecture for the Price Optimization business unit, defining scalable, reusable patterns across UI, application, data, AI, and cloud. Drive AWS-based microservices, event-driven and serverless designs, integrations, observability, security, and AI-native SDLC practices. Partner with Product, Engineering, UX, Data, and Security; mentor teams and establish platform governance to enable integrated customer solutions and accelerate delivery.

Lead AIOps strategy and architecture to modernize operations during AWS migration. Design and implement observability, agentic AI, ChatOps, and SRE practices to improve incident detection, triage, remediation, automation, and platform resilience. Partner across engineering, cloud, security, and operations to establish standards, governance, playbooks, and mentor teams.

Lead full-funnel journey architecture and marketing automation to drive pipeline and revenue. Own HubSpot configuration, Snowflake-based audience activation, DXP integration, ABM, AI-driven scoring and next-best-action orchestration. Align marketing and sales through SLAs, measurement frameworks, experimentation, and executive reporting. Build and lead a team and govern journey systems, data integrity, and cross-functional enablement.

Own solution strategy and value-stream alignment for an assigned product portfolio. Define scope, sequencing, investment priorities, and build long-term vision, business cases, and ROI models. Partner across Product, Sales, Finance, Marketing, Commercialization, and external stakeholders to translate strategy into epics and roadmap direction, support pricing/commercialization/pre-sales, and identify strategic partnerships and growth opportunities.

Analyze and load healthcare reimbursement contracts into adjudication systems, interpret complex rate methodologies (DRG, APC, CPT/HCPCS, ICD-10), validate and test contract configurations, maintain fee schedules and provider groups, ensure claims pricing accuracy, collaborate with development teams, and protect confidential HIPAA-related information while responding to client issues.

Lead and manage a marketing research team to plan, execute, and deliver large-scale research initiatives. Design surveys, oversee sampling and analysis, translate data into actionable insights, present findings to senior leaders, manage budgets and vendors, implement new research technologies, and drive continuous improvement and team development.

Lead and scale a global Site Reliability and Operational Resilience practice: define roadmap and standards, own observability strategy, mature major-incident command, run disaster-recovery orchestration and testing, reduce toil through automation, improve post-incident problem management, and influence cross-functional teams to drive measurable reliability and recovery outcomes.

Serve as the post-implementation trusted advisor for a portfolio of small-to-medium clients, driving product adoption, demonstrating value through data-driven insights, managing escalations and SLAs, supporting revenue growth via upsell/cross-sell, and collaborating with internal teams on account strategy and performance recovery plans.

Lead design, administration, and governance of executive compensation and equity programs. Manage offers, benchmarking, equity lifecycle and Workday equity platform. Produce Compensation Committee/Board materials, perform financial modeling and analysis, partner with Legal, Finance, Payroll, and external consultants, and drive IPO-readiness and process improvements.